Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
235 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

21 yrs, 2 mos

4.7

235 Reviews

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235 Reviews of Jonathan Stein

June 07, 2026

Dealership Rating
Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 04, 2026

Dealership Rating
Employee Rating

Friendly and knowledgeable staff that explained things well and diagnosed my issue. My only concern is the price of the spark plug repair. More

by jameslarson482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Russ Darrow Honda responded

We appreciate your kind words about our team’s expertise and clear explanations. We understand your concern about spark plug repair pricing and invite you to connect with Jonathan to review the estimate and address any questions. Thank you for trusting us with your Honda. George Matthews george.matthews@russdarrow.com

June 04, 2026

Dealership Rating
Employee Rating

Edwardo was great on the phone and in person. Service was good with prompt communication. More

by Sameer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Edgardo Acosta

Jun 04, 2026

Russ Darrow Honda responded

Thank you for the five-star review. We’re glad our team provided clear updates and smooth service for your Honda Accord. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 03, 2026

Dealership Rating
Employee Rating

They were very helpful with my tire problem. They got me in quickly and did a grest job. More

by MGWD1.01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Russ Darrow Honda responded

Thank you for letting us know we could address your tire issue on your Honda CR-V Hybrid promptly. We’re happy the team handled everything effectively. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 02, 2026

Dealership Rating
Employee Rating

My opinion is the staff makes the dealership what it is that being said russ darrow has got to be taken great care of the employees cause it's always a pleasure dealing with the staff More

by lhughes137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2026

Russ Darrow Honda responded

It’s wonderful to hear our team made your new Honda Pilot purchase so enjoyable. We appreciate your recognition and look forward to assisting you again whenever needed. George Matthews george.matthews@russdarrow.com

June 02, 2026

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Employee Rating

Everyone is very friendly and accommodating-the time it took to service the vehicle was accurate and the car wash was much appreciated More

by MARYSCHULTEIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jun 02, 2026

Russ Darrow Honda responded

It’s great to hear our team provided friendly and accommodating service and that we met your timing expectations. We’re also happy the complimentary wash added value to your visit. Your feedback encourages us to maintain this level of care for your Honda. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Good explanations, fast. Friendly and professional. Wish a car wash came with it. After spending almost $1000 you think that would be included. But I guess great customer ser More

by Jen P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: There was a girl at the checkout counter who was extremely helpful.

May 30, 2026

Russ Darrow Honda responded

Thank you for highlighting our prompt, friendly, and professional approach during your Honda CR-V Hybrid service. We apologize that a wash wasn’t included and appreciate your feedback on enhancing the experience. We hope to welcome you back soon. George Matthews george.matthews@russdarrow.com

May 29, 2026

Dealership Rating
Employee Rating

Awesome everything. Personable and caring Accommodating when needed. Explains things so we understand. Wow!!! 5/5 I have never felt like i was alone when dealing with r More

by Michele.buehler63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Aleiah Brown , Aleiah Brown

May 29, 2026

Russ Darrow Honda responded

Thank you for entrusting us with your Honda Accord service. We’re glad our team’s caring approach and clear explanations made you feel supported. It’s wonderful to know our staff remembers you, and we look forward to assisting you again. George Matthews george.matthews@russdarrow.com

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