Jose Cepeda | Page 8

This dealership was absolutely amazing and really cared for my needs. Would highly recommend to a friend. Christopher was the best and made sure I got my dream car for my budget. for my needs. Would highly recommend to a friend. Christopher was the best and made sure I got my dream car for my budget. More

by KIANISOLIMAN Verified Customer Verified Customer

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Universal provides excellent customer service. We needed a car delivered quickly and they came through for us. We needed a car delivered quickly and they came through for us. More

by Jstgc Verified Customer Verified Customer

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Edgard was great. He was very helpful and patient. I will be recommending him to my family and friends. He was very helpful and patient. I will be recommending him to my family and friends. More

by JAYXAVI Verified Customer Verified Customer

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Ty Nick for making our transaction a smooth one. Also Frank and our loan closer. This team is spectacular. Also Frank and our loan closer. This team is spectacular. More

by Johanna Balay Verified Customer Verified Customer

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All employees i met were helpful & knowledgeable. My buying experience was quick and pleasant, love my suv. My buying experience was quick and pleasant, love my suv. More

by JLILLARD10 Verified Customer Verified Customer

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Justin was very knowledge and helpful when helping me buy my new car. He was friendly and had cool socks too! Thanks for making the car buying process quick and stress free! my new car. He was friendly and had cool socks too! Thanks for making the car buying process quick and stress free! More

by NORMANSHERROD92 Verified Customer Verified Customer

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The seller Raul and all the staff are very attentive and friendly, always looking for comfort and benefit for me with their suggestions and recommendations. friendly, always looking for comfort and benefit for me with their suggestions and recommendations. More

by MILYGOMEZF Verified Customer Verified Customer

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Sales staff worked very hard to make a deal which was acceptable to me and for the dealership. They were willing to search for the perfect vehicle for me and mission accomplished! acceptable to me and for the dealership. They were willing to search for the perfect vehicle for me and mission accomplished! More

by sedoepp1910 Verified Customer Verified Customer

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Excelente, muy bueno en su trabajo nos ayudó bastante, es excelente en lo que hace, muchas gracias David por tu ayuda excelente trabajo excelente en lo que hace, muchas gracias David por tu ayuda excelente trabajo More

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An unfortunate experience at Universal Hyundai of Orlando Regardless of the current lack of inventory, selling a scratched-up car, like new, is unacceptable. The seller Jennifer, very kind indeed, Orlando Regardless of the current lack of inventory, selling a scratched-up car, like new, is unacceptable. The seller Jennifer, very kind indeed, claims that she had no knowledge of this. It is hard to believe that an apparently "Brand New" car comes directly from the manufacturer with places, where someone obviously sands it to solve a problem. It is difficult to detect something like this, when you go to buy a car at a dealer, trusting that you are buying a Brand New car and not knowing where to look. Whether whoever was selling it was aware of this or not, that's not my problem as a customer. I paid for a new car and by the way 5000 dollars above its real price. Before writing this review, I gave the seller the opportunity to solve the problem, according to her, she did everything possible to help, she spoke with the service manager, who according to her, agreed that he would call me, however, nobody called me to solve the problem, after having sold a car in these conditions, words are not enough, you have to follow up, mainly from where the problem was created, which was in the sale, until the solution is found same. They cannot pass on to me the problem that they created by selling a car that was not in optimal conditions to catalog it Brand New, so that I call the service manager or whoever, to solve the problem, I am the client and I paid, they are the ones who have to worry and take care of solving it, who were the ones who created the problem. Therefore my warning, if you do not want to go to a dealer with a magnifying glass to check the car from start to finish, do not go to this dealer. More

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