Jose Rocha Jr | Page 7

He kept me informed and seemed very honest. Also gave me a grate deal on a rental :) Also gave me a grate deal on a rental :) More

by Kweighall Verified Customer Verified Customer

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Manly is the best dealership I have purchased a car from! They made everything easy. I am so appreciative of all the help they gave me! My salesman Scott was the best ever!! Thank you Manly! I love my new They made everything easy. I am so appreciative of all the help they gave me! My salesman Scott was the best ever!! Thank you Manly! I love my new Honda!! More

by ARLENE Verified Customer Verified Customer

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Hiram was fantastic to work with. When my heart was racing thinking of the repair that was needed, he reassured me things were going to be taken care of under the warranty and walked When my heart was racing thinking of the repair that was needed, he reassured me things were going to be taken care of under the warranty and walked us through the entire process. Great work Hiram we appreciate you. More

by YOLANDACSOMERSALL Verified Customer Verified Customer

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Very knowledgeable, fast service, great attitude, very friendly Was able to be in and out quickly, which was great for me and appreciated friendly Was able to be in and out quickly, which was great for me and appreciated More

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So far, always good service at Manly. Nice reception area, friendly staff. This is my 2nd car from Manly Nice reception area, friendly staff. This is my 2nd car from Manly More

by JM Verified Customer Verified Customer

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Grateful for the new transmission, my car runs great! Pleased that it was covered under warranty at no cost to me. Pleased that it was covered under warranty at no cost to me. More

by JANDUARTE Verified Customer Verified Customer

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I had the pleasure of calling Manly Honda Service and speaking with Jose. During my very brief interaction with Jose he was polite, efficient and his phone etiquette was flawless. While that may not seem speaking with Jose. During my very brief interaction with Jose he was polite, efficient and his phone etiquette was flawless. While that may not seem like a big thing to most, let’s face it, if you’re calling the service department for your car, chances are you’re not having a great day. So, with the first interaction being friendly and uplifting I’m already off to a great start. More

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I couldn’t be anymore grateful and satisfied with the service, selection, diversity, and level of understanding with the staff. Everyone was pleasant, friendly, and treated me with genuine kindness and w service, selection, diversity, and level of understanding with the staff. Everyone was pleasant, friendly, and treated me with genuine kindness and with humane courtesy. Amy, Denise, Sean, Jhaylyn, Justin, Scott, Jose, & Shayla: the most hardworking and diligent people/team I have met and worked with. Thank you ! More

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I called to get a new key fob and the receptionist said i had to get the recall done at the same time by law. Unbelievably inconvenient, especially when I get there and I'm told there is no recall!!! My serv had to get the recall done at the same time by law. Unbelievably inconvenient, especially when I get there and I'm told there is no recall!!! My service advisor. Lucia, was super nice and helpful Update: Based on the incredible response from Manly about my complaint, I am changing my review from 1 star to 4 stars, because I could tell how much Jose cared and wanted to make this right. Very rare these days to get such excellent customer service!! Thanks, Jose!! More

by LOTUSBLOSSOM379 Verified Customer Verified Customer

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New car, less than 2 weeks old! Service review. Sat night: 2 flat tires. Called Honda roadside assistance (RA)-> assured me car could be delivered that evening to dealer despite le Service review. Sat night: 2 flat tires. Called Honda roadside assistance (RA)-> assured me car could be delivered that evening to dealer despite letting them know Manly locks their gate at night. Tow truck arrives in timely manner-> drives to Honda, gate locked-> tow truck driver decides to store car in tow yard (appreciated). Says will deliver to Honda on Sun Sun: receive call asking if tow truck arrived. After saying yes, receive text message stating "your roadside service request is noted as complete." Karr GPS Manly sold me shows car in tow yard. Call Honda RA-> they call towing and tell me the car is at Manly Honda and recommend I call Manly Honda to confirm despite service being closed as it should be obvious if a tow truck drives up (per the RA person.) Call Manly Honda-> sales person tells me I have to talk to the person who sold my car to me (?!). I tell them they do not work on Sun. Transfers me to "sales manager"-> goes to voice mail-> leave a message asking for a call back to confirm vehicle arrived/not. Call Honda RA-> tell me again the car is at Manly Honda but they will call the tow company and will call me back. Receive text saying "your request for tow has been received." Call Honda RA-> person says will call the tow company (3rd time!)-> confirms car in tow yard and updates plan for car to be delivered to Manly service on Mon. Never received call back from Manly "sales manager" Mon: Receive text stating "your roadside service request is noted as complete." Call Manly Honda-> person who answers phone says she does not know if the car arrived or not because she is in a different building. After pleading she transfers me to a man who confirms car arrived and my service advisor will call back. Service advisor Lucia calls and says I have two flat tires and need two new tires. I ask why are the tires flat? Says I need two new tires. I said let me make a phone call and will call back. Lucia says she will text me a number with her direct number to call. I do not receive a text. Call the general service number back within 20min, message goes to voice mail, leave a message for service advisor by name. Call again in 10min, no answer. 1.5 hours later call general service number and person answering transfers me to Lucia's voicemail-> leave message with request for her to call me back. Voicemail recording states her direct phone number. 30min later call Lucia's direct phone, goes to voicemail-> leave message requesting her to call me back. 45 min later call Lucia's direct phone line-> goes to voicemail. Send text message to that phone number requesting call back. 45 min later receive a text message answering one of the questions I had left on voicemail. 30 min later call again to Lucia's direct phone line-> goes to voicemail, leave a message asking for a call back. 5 min later (>4h since 1st voicemail) finally receive a call back from Lucia. I ask what is going on with the car? Lucia says she has been waiting for my authorization for new tires. I state I have called/left several messages asking for a call back. Response "you did nothing wrong." I ask if she can at least tell me why I need new tires ie. is there a nail/tear/etc, and tires be repaired? Told tires are flat, don't know why, cannot repair because walls are compromised. Need two new tires. Ask if rims okay? Told won't know until new tires are on, need 2 new tires. Agree to tires (did not seem there was any other option) which will come the next day. Receive email request to review service that evening. One star given for poor communication and lack of diagnostics before recommendations. Tues: Receive message from customer experience asking to discuss. Called number-> voicemail. Received call back from Jose. Communication improved significantly. I was informed/shown reason for flat tires. Tires replaced and car delivered as promised. 5 star service. Hoping Honda puts processes in place to avoid the frustrations I experienced. More

by UAEHAU Verified Customer Verified Customer

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