Joseph Loera
Joseph Loera at Walter's Mercedes-Benz of Riverside

Joseph Loera | Page 19

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

5.0
259 Reviews
5.0

259 Reviews

Write a Review

259 Reviews of Joseph Loera

October 03, 2020

Dealership Rating
Employee Rating

Everyone that works here seems to enjoy their job. Sales people are friendly yet not pushy. Service department is very well versed at keeping in contact with customer regarding service. More

by Stratusman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddy Elsayed, Justin Campbell , Blake Lewis

Oct 05, 2020

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this positive review! We appreciate your business and are pleased that we could make your overall visit so smooth and pressure-free! It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 02, 2020

Dealership Rating
Employee Rating

Joseph Loera was exceptionally helpful, explaining the work that needed to be done to my G. He was very professional throughout. I felt confident and comfortable with the advise he gave me regarding the More

by Elenita Songco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2020

Walter's Mercedes-Benz of Riverside responded

Elenita, Thank you for taking the time to share this positive review! We are delighted to know that Joseph took great care of you and provided both you and your vehicle with top-quality service. Your safety is of the utmost importance to us. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 23, 2020

Dealership Rating
Employee Rating

To be serviced at Walter‘s Mercedes Benz is always a pleasant experience. Review of the service order is informative without being pushy, a fair evaluation. More

by Peanutspatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! Providing smooth and pressure-free experiences is so important to us, and we are pleased that our service met your satisfaction. We wish you safe travels. Please do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 22, 2020

Dealership Rating
Employee Rating

Joesph Loera helped me at the dealership, everything was great! Waiting room was clean and there was cold water & coffee too! Very happy with the service! More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Walter's Mercedes-Benz of Riverside responded

Tom, Thank you for leaving Joseph this 5-star review! We are happy to hear that he took great care of you and your vehicular needs throughout your visit. We wish you the safest of travels, and we look forward to working with you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 21, 2020

Dealership Rating
Employee Rating

It's one thing to get great service when you spend a lot of money, but not when you come in for just a diagnostic check on a 2007 C230. I did not do the repair on my open sunroof but they still gave me the More

by xoemtech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Ramirez, JR Rodriguez , Rene Orellana, The young woman that greeted me and let my Advisor know I was waiting. And also the Lyft driver they ordered for me was great.

Sep 24, 2020

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this wonderful review. Providing top-quality service is so important to us, and we are happy to hear that Alex took exceptional care of you and your automotive needs. It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future. We appreciate you confiding in our dealership with your automotive needs and wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 21, 2020

Dealership Rating
Employee Rating

Most unethical, unprofessional and predatory dealership I’ve ever dealt with. Their service department will rip you off. Buyer beware don’t trust these guys More

by Jamesbryantslc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tyler Usary, Mark Interlicchia , Ray Burke, Willamina Powers

Oct 07, 2020

Walter's Mercedes-Benz of Riverside responded

I’m so sorry to read of your poor experience here. I can’t seem to find your info from your screen name, will you call me so I can look into what happened and try to get this resolved? Tyler Usary Service Manager Walter’s Mercedes-Benz of Riverside 951-552-2200

September 19, 2020

Dealership Rating
Employee Rating

Joseph Loera made my experience really nice Talk about person genuinely cares about his customers!! He explained everything to me and answered all my questions!! More

by rosemarymorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2020

Walter's Mercedes-Benz of Riverside responded

Rosemary, Thank you for leaving Joseph this excellent review. We are happy to hear that he took great care of you and made you feel like the valued customer that you are. If you ever have any further questions or concerns, please do not hesitate to give us a call. We hope to see you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 18, 2020

Dealership Rating
Employee Rating

Joseph did a great job taking care of my vehicle. Excellent customer service here and my car was done in a timely manner. I know when I come into this dealership I am well taken care of. Thank you! More

by smiriotakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2020

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are delighted to know that Joseph took great care of you and got your automotive needs efficiently resolved. Your safety and satisfaction are our utmost priorities, and we look forward to continuing to provide you and your vehicle with the same 5-star service in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 17, 2020

Dealership Rating
Employee Rating

I unfortunately experienced a right rear tire blowout while passing through the Riverside area about 100 miles away from home. After having my Mercedes flatbedded to Walter's MB, Joseph Loera and the Wa More

by drthomas999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2020

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this 5-star review! We are overjoyed that our team could put you at ease and get your vehicular concerns efficiently resolved. It is our pleasure to serve you. Please do not hesitate to give us a call if we may be of further assistance to you in the future! We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 01, 2020

Dealership Rating
Employee Rating

What a great professional experience.. Special thanks to Joseph Loera who showed what true "customer service" is all about, he stayed in constant communication. Thanks!!! More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2020

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are happy to hear that Joseph took great care of you and provided you with the quality service that you so much deserve! It is our pleasure to assist you. Please do not hesitate to let us know how Joseph and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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