Josh Cash | Page 7

This dealership has people that treat the customers with respect and care. Both sales and service people are attentive and answer all questions truthfully and openly without hesitation. Comparing BMW of Sa respect and care. Both sales and service people are attentive and answer all questions truthfully and openly without hesitation. Comparing BMW of Sarasota to BMW of Wesley Chapel, I will only recommend BMW of Sarasota!! More

by ct.garcia0513 Verified Customer Verified Customer

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I had the rotors and wheels on my 2015 F83 M4 replaced at BMW Sarasota at the end of May. As soon as I received my car from service, I noticed my steering wheel shaking. During their inspection, the dealersh BMW Sarasota at the end of May. As soon as I received my car from service, I noticed my steering wheel shaking. During their inspection, the dealership told me I needed new tires, so I initially thought the shaking was tire-related. However, it became clear that the problem started after they replaced my rotors and performed an alignment. In fact, the alignment even damaged my front tires, forcing me to replace both. Even after installing brand-new tires, the steering wheel shake persisted. My own mechanic confirmed that the issue was with the rotors, not the tires. When I brought this back to BMW Sarasota, they refused to honor the warranty, claiming the problem was caused by the wheels overheating and coming into contact with water. After I refused to accept their explanation, the service manager, Josh Cash, personally came for a test drive. He stated that he believes the rotors are not damaged (even his service department says damaged), but are typical drilled rotors for M4s, and told me that if I didn’t want to feel the shake, I would have to brake harder. I was shocked that he claimed this level of steering wheel shake is normal and offered no solution—a completely unacceptable response, especially since other owners of the same model do not experience this problem. Steering wheel shakes occur during both light and hard braking. To make matters worse, the receipt clearly states a 12,000-mile / 1-year warranty on rotors and brake pads, yet after spending $2,000, the dealership refuses to address the defective parts. As a BMW driver who pays a premium price, I believe this is not the way customers should be treated. BMW service is extremely expensive, and people can get the same work done at other mechanics for much less. I chose BMW because of the labor and part warranty, but this experience shows otherwise. Our family owns three BMWs, and after this experience, we will never return to BMW Sarasota dealership. They are smiley until they make the sale! Terrible experience overall More

by hasantolga1907 Verified Customer Verified Customer

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My experience was extremely delightful and very helpful. My service advisor was knowledgeable and prompt in answering any questions and concerns regarding my vehicle. I was very satisfied with the outcome. My service advisor was knowledgeable and prompt in answering any questions and concerns regarding my vehicle. I was very satisfied with the outcome. I would rate this dealership a 10 for excellent service and wonderful staff best score More

by RENEECHAHIL10 Verified Customer Verified Customer

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First time I serviced my vehicle with Brooke she really nice and helpful thank you so much nice and helpful thank you so much More

by Sabobeh Verified Customer Verified Customer

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Brooke did not listen carefully as I described the suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for te suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for telephone staff to reach her. I had such a bad experience, as soon as we returned home to Michigan, I traded the BMW for a Volvo. The Volvo dealership in Sarasota is very responsive…they make a customer feel important. More

by jhkinne Verified Customer Verified Customer

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Overall good service, but not to the standard that I was accustomed to when dealing with service accustomed to when dealing with service More

by RONJMAILLET Verified Customer Verified Customer

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Great fast service. Clean waiting area I have nothing else to write. Have a good day Clean waiting area I have nothing else to write. Have a good day More

by Wayne Verified Customer Verified Customer

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Prompt service Nick was great. Repair done as requested and completed quickly very professionally handled Repair done as requested and completed quickly very professionally handled More

by MSIN40 Verified Customer Verified Customer

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Clear and timely communication on progress of the service. I won’t return to this location for service again. service. I won’t return to this location for service again. More

by AUNANERIK Verified Customer Verified Customer

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Very professional and knowledgeable . Explained everything and took pictures showing me what was wrong . Thanks Explained everything and took pictures showing me what was wrong . Thanks More

by PAINTKI2 Verified Customer Verified Customer

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