Josh Fuller

Bad news! I retorqued the wheels and they were all over 110# for a new Venza after service. But even worse, my precious 2021 baby Prius Prime, which you had se I retorqued the wheels and they were all over 110# for a new Venza after service. But even worse, my precious 2021 baby Prius Prime, which you had serviced twice, had nuts in over 130#. This kind of impact gun use will destroy wheels, rotors, and bearings and the customer will never know when they get sold a brake job. I can not longer trust any dealer to do a simple service that does not damage my cars. I thought you folks were the best but I need to broaden my search to a shop I can observe and direct when needed. Impact guns need to be set at 75# and hand torque properly the final sequence. I taught my students the proper way to use an impact gun in every situaion. Not good at all and these cars are geting very expensive. More

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Norman got me in unscheduled, everything my vehicle needed and notified me it was completed all within 24 hours and went above and beyond to make sure everything I needed was taken care of. needed and notified me it was completed all within 24 hours and went above and beyond to make sure everything I needed was taken care of. More

by Brian Grossman Verified Customer Verified Customer

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I want to start by thanking the Toyota service advisors and management team for consistently providing outstanding customer service. From the moment I arrive to the time I leave, the staff is courteous, he and management team for consistently providing outstanding customer service. From the moment I arrive to the time I leave, the staff is courteous, helpful, and attentive, and I truly appreciate that level of care. However, I am disappointed that I have to rate this experience a 4 out of 5. This is now the second service visit where I’ve received my vehicle with visible oil or grease stains on the driver-side kick panel and the painted metal door sill area. My vehicle is white, and I take pride in keeping it clean, so it’s frustrating to see these stains upon pickup. While I understand that a courtesy wash is provided, it only addresses the exterior of the vehicle and does not clean interior entry points; which are precisely where the mess occurs. It’s unfortunate that this part of the process is overlooked, as returning a vehicle in this condition does not reflect the otherwise excellent customer service I receive. I share this feedback in hopes that more attention will be given to vehicle cleanliness at the technician level. Customers should not have to clean up after a service appointment. More

by GuryPR Verified Customer Verified Customer

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Josh Fuller was very helpful and efficient as he kept me informed the whole time informed the whole time More

by HADDCOOL Verified Customer Verified Customer

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Excellent and smooth service within a timely manner. I caught a special on oil change so that was a bonus I caught a special on oil change so that was a bonus More

by RONIESHA H Verified Customer Verified Customer

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Service advisor Brandon Alvarado was excellent. He was very helpful and informative.and kept in communication with me. He was very helpful and informative.and kept in communication with me. More

by dzell46637 Verified Customer Verified Customer

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I’m ver pleased with the services that Toyota has provided me within the last years, I have exceptional service technicians whom are very knowledgeable and professional in their work. provided me within the last years, I have exceptional service technicians whom are very knowledgeable and professional in their work. More

by NPENA1219 Verified Customer Verified Customer

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Every person I interacted with was great. Austin Carr my service representative was excellent from the first contact to the end. Kept me informed with the progress of my Toyota highlander hyb Austin Carr my service representative was excellent from the first contact to the end. Kept me informed with the progress of my Toyota highlander hybrid service. Even called me Uber when I had to wait long. More

by DJPATEL1961 Verified Customer Verified Customer

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Advisors I have dealt with are very professional and accommodating and really listen to figure out the problem. accommodating and really listen to figure out the problem. More

by ajrwilliams4 Verified Customer Verified Customer

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David Mendoza great service. Professional, friendly, bilingual. 100 Recommended Aks for him. Excellent servicio. En español e ingles recomendado 100% Professional, friendly, bilingual. 100 Recommended Aks for him. Excellent servicio. En español e ingles recomendado 100% More

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