Josh Woodruff | Page 2

My experience with Brad was fantastic. He was attentive to my questions and was a straight shooter. I would have given the experience 5 stars if it weren't for the sales manager agreeing t He was attentive to my questions and was a straight shooter. I would have given the experience 5 stars if it weren't for the sales manager agreeing to a price as long as I made my decision that day since I was planning to take the vehicle for an extended test drive. I held up my end and got back to the dealership within a couple of hours of taking the truck off the lot and decided it was the one I wanted to buy at the price we had verbally agreed upon, again, with the stipulation that the offer was only good through the close of business that day. When I got back to the dealership the sales manager then pulled the bait and switch and told me it was now a different price. I even offered to split the difference, but they told me they had it sold for more at wholesale. I left the dealership frustrated and fully prepared to go buy elsewhere as I did the last time I was looking for a vehicle and we ended up buying a brand new 2021 Explorer from Bo Bueckman. The next morning they called me and were willing to accept my offer to meet halfway on price. This was after they knew I was on my way to St Louis to look at another truck at Bo Bueckman just like I did when I bought my 2021 Explorer. I know this is all part of the negotiation game, but it's a bad sales practice to verbally agreed upon a price with the stipulation that it's good through close of business and then go back on that offer when I come in to close. If that were to happen again, it would be the last time dealing with Machens. More

by Fx4rd Verified Customer Verified Customer

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Judy is a great salesperson. She is the reason I do business with Joe Machens. She is the reason I do business with Joe Machens. More

by STEVEN.PEMBERTON Verified Customer Verified Customer

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Great selection of quality autos. Great customer service! Listened to any concerns we had. Answered questions and went through the functions of the nautilus. Mike was great to work w Great customer service! Listened to any concerns we had. Answered questions and went through the functions of the nautilus. Mike was great to work with and a joy to talk to. Will definitely recommend going to Joe Machens and asking for Mike! More

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Ajay, Josh and all the crew at Joe Machens were very personable and helpful. We enjoyed the buying process of our new vehicle. personable and helpful. We enjoyed the buying process of our new vehicle. More

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Capital City Ford provided a seamless car buying experience, whether it is the salesman or finance manager you are getting the best in the business. I appreciate Capital City Ford helping me find a experience, whether it is the salesman or finance manager you are getting the best in the business. I appreciate Capital City Ford helping me find a vehicle that fit my expectations and budget. More

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Ajay was a rockstar salesman. He was knowledgeable, patient and personable. His helpfulness didn’t just stop after the sale. He continued to walk me through features between my ph He was knowledgeable, patient and personable. His helpfulness didn’t just stop after the sale. He continued to walk me through features between my phone and my new truck. He has earned the title to be my new car guy! More

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Everyone at the machens store was very helpful with buying a new car. My family was very happy with our purchase buying a new car. My family was very happy with our purchase More

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Jonathan, our salesperson, was very professional and accommodating. It made the purchasing process very easy. He got us everything we needed to make the drive from St. Charles worthwhile. accommodating. It made the purchasing process very easy. He got us everything we needed to make the drive from St. Charles worthwhile. More

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Aj has been working as hard as he can to find the perfect vehicle for me. After all the hiccups we found the car I’ve been wanting. Thanks again! vehicle for me. After all the hiccups we found the car I’ve been wanting. Thanks again! More

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Very happy with my car and the service that we received. Everyone was polite and care of us. We will definitely be back for the next vehicle. Everyone was polite and care of us. We will definitely be back for the next vehicle. More

by Roberta_cook25 Verified Customer Verified Customer

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