Joshua Fichter | Page 15

Wonderful and fun experience!!! Five Star Ford went above and beyond my expectations! The whole car buying process was simple and easy from start to finish. Alfred El Darazi was my s Five Star Ford went above and beyond my expectations! The whole car buying process was simple and easy from start to finish. Alfred El Darazi was my salesperson who was very informative and very entertaining! He really cared about finding me what I want and helping me make it happen. Then when I went through the finance process with Anthony Snyder it was quick and simple. He was so hilarious cracking jokes and making me feel at ease. He discussed everything with me and made it simple. Then a member of the management team, Joshua Fichter, stopped into the finance office where we were and we started talking and found out how small of a world we live in because he is related to my parents' best friends and my 6th grade teacher who I love! He was genuine, nice and really made sure we had a great experience at this dealership. I am so happy that my boyfriend made me come to this dealership since he had previously bought 2 vehicles from here. I am very pleased with everyone I came in contact with at this dealership and will be referring others to come here as well! Great job to the team at Five Star Ford!!!! More

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5 Star Gets It Done I came to five-star Ford because my Ford fusion was having service issues. My Fusion was not repairable due to a mystery issue and then my service vis I came to five-star Ford because my Ford fusion was having service issues. My Fusion was not repairable due to a mystery issue and then my service visit became a Ford buy back! Everyone at Five Star Ford was awesome in making the nightmare bearable, Robert M pushed Ford and followed through as far as he could to pass it on to Josh and Tony H.to close the deal. I've bought my other two Fusions here through Spencer Southwell and was pleased to buy my third from my favorite salesmen!!!! Thank you everyone, see you on the next one!!! More

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Awesome group of employees Everyone I dealt with was outstanding and had the goal of total customer satisfaction. Rick xxxx went above and beyond to get the car I wanted. We e Everyone I dealt with was outstanding and had the goal of total customer satisfaction. Rick xxxx went above and beyond to get the car I wanted. We enjoyed the Freddie finance experience with Freddie Valdovinos. He was very efficient and fun to visit with. We were given all of the ins and outs of the of the Fusion controls and electronics by Jimmie Mathews. We have leased 4 Fusions from Five Star Ford and this was the best one so far. More

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She wont steer you wrong! Thanks to Doreen Parker, I feel no regrets spending my hard-earned money on a NEW 2014 F150, XLT SuperCrew, 4X4, Chrome Pkg. thousands less than MSRP. Thanks to Doreen Parker, I feel no regrets spending my hard-earned money on a NEW 2014 F150, XLT SuperCrew, 4X4, Chrome Pkg. thousands less than MSRP. I FEEL I GOT A DEAL, she also helped me get the bed-lining and extra window tint done before taking it off the lot. Choice! I did do the research online, but found out many other vehicles with bargains were not online because the vehicles get shuffled between other Ford lots so updates are not always current. YOU GOTTA WALK THE LOTS. Doreen Parker did exactly that with me, we saw every pick-up you could think of. She remembered every detail I wanted in my Vehicle and found it, hiding in the middle of the sea of 2015's. Before taking the vehicle home we went through a host of things such as Service Dept. I was introduced to a Service Agent that has been there 10+ years, he gave me advice on the care of my pickup, I was introduced to those in the Parts Dept, they answered questions I had, I also had a visit with Five Star Ford Management to ask me questions about the Service I received, he even inspected the vehicle to ensure that there was nothing left out...Management did that. :) I am a satisfied customer, thank you Mrs Parker for the smooth transaction, thank you Service Dept. Parts Dept and Management for helping me make this big decision feel right. It is much appreciated. Doreen I forgot the name of your boss that came out to talk to us and inspected the truck, I was still shocked at the great vehicle I got. Tell him thanks! More

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What a great car buying experience! who knew?!!! Recently i was in a hit and run accident. I was blessed to walk away uninjured but my 2007 ford fusion was not. This came at a bad time as i was needi Recently i was in a hit and run accident. I was blessed to walk away uninjured but my 2007 ford fusion was not. This came at a bad time as i was needing my car to go on vacation. Progressive insurance also great co! They took care of me as well! I had been to only 2 dealersships after returning from vacation and in a pickle to HAVE TO purchase a car within 2 days. I did major research for 2 weeks went to look at the used tarus sho and loved It. However this dealership put a buying customer on hold at the store 4 hours!! ( booo! Patterson kia of arlington!!) so left there one short stop at auto nation then to FIVE STAR FORD. Was introduced to my sales associate Mr. Greg Foster. We hit it off right away. We went for a few test drives of their used inventory. Nothing matched up to what I really wanted. Greg asked me exactly what I was looking for, i told him what I wanted to pay . And the rest is history. My boyfriend and I were treated like royalty! As all of you this isnt what I expected. We arrived late to the dealership that evening and Mr. foster stayed over very late to work a wonderful deal for us. I met his boss Josh Fichter previously when having the 2007 fusion serviced there. These guys rock! Anthony the " finance guy " was a hoot and very knowledgeable. The entire team stayed on late there to get us taken care of , gave us great information about the purchase ,and explained every detail of the paperwork to me as well as the benefits i would be entitled to as a five star ford new car owner. We purchased a 2015 Ford Fusion Titanium! I am overjoyed with it. Go the postcard letting me know my tags and plates were in at Five Star and ran up there got them and wouldnt you know, Mr Foster was there with drill in hand to affix them for me right in the lot. He asked me questions about the car and how it was treating me and i gave him a wonderous review ! I will be back to Five Star to visit Mr. Foster, and Mr. Fichter when im there for oil changes! And when I take the FORD SYNC/TOUCH FREE CLASS they give you. These guys treated me like family! Thank you and Bless you Greg Foster ! I feel like your my brother from another mother! Ditto Josh! ?? More

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This is a super dealership all I can say is WOW!! The laid back atmosphere and good help was perfect for my wife and myself. We described the truck we wanted and one was plucked from the vast amount The laid back atmosphere and good help was perfect for my wife and myself. We described the truck we wanted and one was plucked from the vast amount of trucks on hand. The price was very affordable, and I might add that we drove from Dickinson down by Galveston Texas. More

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Warm and Friendly The people working at Five Star Ford are so nice and helpful Doreen Park always has a big hug for us I love the idea that dogs are welcome The people working at Five Star Ford are so nice and helpful Doreen Park always has a big hug for us I love the idea that dogs are welcome More

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Wonderful experience from beginning to driving away. Everything I wanted to find at a price I could afford. Joshua Fichter and David Deger are the best around. from beginning to driving away. Everything I wanted to find at a price I could afford. Joshua Fichter and David Deger are the best around. More

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Excellent sales experience No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned m No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned me on to 5-Star and he didn't steer me wrong. They never tried to sell me something I didn't want. I did specifically request the Auto Butler paint protection system and it was applied quickly and professionally. I know that paint protection services are considered high-profit items for dealers, but 5-Star offered an excellent price and having somebody "wax" my truck every six-months for what amounts to $40.00 a service, was too great a value to pass up! Anthony Snyder treated my wife and I like family. Jimmy Mathews provided an excellent service in educating me as to the capability of My-touch, Wow, what capabilities! More

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What a Great Experience! I had a tough situation and they worked hard to tender a deal for me that worked. I had a new 2014 BMW with a clear title that I didn't like and I dec I had a tough situation and they worked hard to tender a deal for me that worked. I had a new 2014 BMW with a clear title that I didn't like and I decided I wanted a Ford F-150 again. But how to make that deal work that could be a win/win for both parties, I was afraid it was next to impossible. Even though I thought the BMW I had was not right for me, I was prepared to keep it if I couldn't find the deal I wanted because it was a great car with still a lot of value left in it. In other words, I wasn't desperate. I didn't HAVE to make that deal and I didn't want to force it. But they made it happen and I was very pleased. Now I'm in the truck I wanted. Thanks to all who made it possible. I worked with Ken McLemore and also had conversations with Joshua Fichter, but I'm sure others were involved as well whose names I do not know. It was also late at night when I should have let them go home and come back the next working day, but they wanted to stay with me until the deal was done. Now I'm off and running and very happy about it. See you on the road! I will say that in 2007 I met Tony Pack after my two children were nearly killed in a car accident. Tony was a great encouragement to me, allowing me to sit in his office and hear his story from years ago. He gave me a copy of his book, which I've read cover to cover, and I have always appreciated him for that encouragement that he gave to my kids and I. What a great man! Interestingly enough, I never bought from there until now...some 8 years later. I will again, but since I'm in the truck I wanted, it may be a while. :-) More

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