Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems | Page 33

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
351 Reviews
4.7

351 Reviews

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351 Reviews of Judy Deems

November 27, 2024

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Employee Rating

Service was excellent! Judy deems takes care of business. I will be back this Friday for more service More

by GARYGRASSELENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy took great care of you and provided excellent service. We look forward to seeing you again this Friday for your next visit!

November 27, 2024

Dealership Rating
Employee Rating

Good experience! Staff was friendly and kept me informed throughout the process. Repairs were fast. More

by Jiang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that our team kept you informed and that the repair process was quick and efficient. We appreciate your trust in us and look forward to serving you again in the future!

November 26, 2024

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Employee Rating

Service had to keep truck over night for gasoline recall. What should have been 3 hours. But was provided ride to and from my home. Other then that Judy kept me updated and was very sorry for the over night More

by ONEITSYBIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We apologize for the extended time needed for your truck’s service, but we're happy to hear that Judy’s professionalism and updates made the process easier for you. It’s great to know the ride to and from your home was helpful during this time. We appreciate your understanding and look forward to serving you again in the future!

November 26, 2024

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Everything was easy and smooth from time I walked in the door. I was made aware of the status and work being done to the car along the way. More

by Willis
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Mathew Rivera

Nov 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad everything went smoothly and that you were kept informed throughout the process. It’s our goal to provide clear communication and excellent service every step of the way. We truly appreciate your feedback and look forward to assisting you again in the future!

November 25, 2024

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My service representative was very detailed in explaining the dropped off process. I received a video explaining what’ was happening. More

by RUNTHINGY06
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Nov 25, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that your service representative provided detailed explanations and that the video update kept you informed. Transparency and excellent communication are what we strive for!

November 16, 2024

Dealership Rating
Employee Rating

As always DCH has done a fantastic job. Judy isn’t the advisor I usually see. She was great and went above my expectations. Once again a fantastic experience. More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Nov 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy went above and beyond to exceed your expectations. At DCH, we’re committed to delivering fantastic experiences, and it’s great to know that you had another positive visit. We look forward to serving you again!

Nov 17, 2024

rgraham460 responded

Thanks for putting customers first. I’m looking forward to bringing both my Tacoma and my girlfriends Corolla in, in February.

November 16, 2024

Dealership Rating
Employee Rating

I waited 2 hours for what I thought would be an oil change and a tire rotation. They added an extra $150 tire alignment which was not needed and kept me there for so much longer then I had anticipated More

by BaseballMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 16, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

November 14, 2024

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Employee Rating

Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 13, 2024

Dealership Rating
Employee Rating

Service was excellent. Judy is friendly patient and knowledgeable. She went out of her way to be helpful. Thank you Judy. More

by Jane Vagnoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

DCH Wappingers Falls Toyota responded

Jane, thank you for the wonderful feedback! We're so glad to hear Judy provided excellent service. She truly goes above and beyond for our customers. We'll be sure to pass along your kind words to her! 😊

Nov 13, 2024

DCH Wappingers Falls Toyota responded

Jane, thank you for the great feedback! We're so glad to hear that Judy provided excellent service and made your experience enjoyable. We’ll be sure to pass along your kind words to her—she’ll be thrilled! Thank you again for choosing us!

November 12, 2024

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Employee Rating

Very attentive and punctual, everything was done properly on my car and in time range promised More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

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