Julia Hamar

Worst car buying experience I have ever had In my life. It was a an absolute deception on their part. They miss represented the car. Two days after I bought the car I discovered the ECU had been keyed. It was a an absolute deception on their part. They miss represented the car. Two days after I bought the car I discovered the ECU had been keyed. When I went back to confront them about it, they said they did not know about it and nor did the prior owner. However it turns out the prior owner worked at Lithia and according to a Lithia mechanic the prior owner knew it was tuned. He stated the Lithia employee who owned the car did not care that it was tuned when they bought it. They had also sold me an extended warranty as well which will not cover any repairs to the engine and drivetrain due to the fact that the ECU has been altered. I was then told by Lithia of Medford to give them a few days and they would either somehow arrange a warranty or take the car back. Days went by I did not hear from them so I called and was told there is nothing they can do. I ask for my warranty money back. A few days latter I brought the car in under the Lithia 60 day warranty, because their was a vibration in the front and a humming type sound with clunking over bumps and a popping noise occasionally. They said it was fine. The car is a Mustang GT so I took it to a trusted Ford mechanic and did a complete front end inspection. Lower front control arms are toast. I made another appointment to have the Lithia mechanic look at it, showed him what was wrong according to my Ford inspection and still Lithia refused to honor their 60 day warranty. They wanted to keep the car overnight and look closer at it, I agreed. The next day they called to come get the car and said it does not need the control arms replaced. When I picked my car up I was shocked, literally shocked at what had been done to my body and paint. They had chipped the drverside pillar and rear fender to include numerous scratches on the Door sill. Also two passenger side door dents with paint damage. It is on the style line of the door and will be expensive to fix. Lithia ask me to return again after all of this and they would this time take car of this whole matter. When I arrived they only wanted to sell me a different car. Give me $5000 less for the car I had just bought and me end up paying 5000 more for a car on their lot. They told me they were going to sell my car to auction. Unreal all of this. On bright note though, I did finally get my warranty money back.....After 3 months. More

Report | Print

In 2004 I bought my new Rav4 from Kareem Duncan. Best experience I’ve had. Last Friday I returned and bought a 4Runner and have NEVER been treated so poorly. We walked in there, paying cash, and the Best experience I’ve had. Last Friday I returned and bought a 4Runner and have NEVER been treated so poorly. We walked in there, paying cash, and the sales manager, Danny, rushed us while paying, was rude, cut us off at every chance he got, and was all around a slimy guy. The guy who sold us the car Sam said the breaks were replaced, they were not. He also didn’t even sell the car to us. He knew nothing about it, the features, or if there were any warranties, and now, less than a week later there is an issue with the breaks and we are getting the brush off. He also checked his phone every chance he got WHILE helping us. We would have NEVER gone back to Lithia. They just happened to be the ONLY place in the valley that had this car. DO NOT GO THERE unless you are wanting to be treated less than human. OH! AND! Brian Burg came out to give us the car fax and introduced himself and the service manager which HE IS NOT! Told us if we didn’t buy the car someone else would. Total creep. These guys get worse and worse and why we will only go to Kendall where they give deals AND are kind. Waiting for the survey so I can also apply this review there. EDIT: Since then, less than a week after we bought the car, the brakes and rotors gave out. WHILE WE WERE ON THE TEST DRIVE we asked about the brakes, Sam, the salesman said they had ALL been replaced. We took the car back and after a lot of back and forth they “found” the brakes and rotors needed to be replaced. Last week we went back at the request of Sam because he said he would pay for the additional key as he ALSO said it came with one but it did not. We went down and he told us we would have to pay, after almost walking out he said the dealership would pay part and he would pay part. He gave my wife the cash out of his wallet so it would look like WE paid for part of it. What kinda show are they running? While the key was being made my wife was walking the lot and AGAIN approached by the slimy Brian Burg and he gave her some statement like “wouldn’t want the same thing to happen to this car like the other”. Insinuating that WE were at fault for the bad breaks and rotors. And lastly, I keep receiving texts from Julia Hamar who my wife said was also extremely rude to her every time she went in. She keeps texting and asking if everything went well and if we could do a survey. I asked who we can complain too and she acted as if she knew nothing about the situation and was also rude. We will NEVER go back there. EVER. Paying cash for a vehicle? Get ready to be treated like garbage! More

by SWEETDANCER97501 Verified Customer Verified Customer

Report | Print

Good service, a bit slow, but forgivable because they were busy. Pleasant and helpful desk reception. were busy. Pleasant and helpful desk reception. More

by NONE3 Verified Customer Verified Customer

Report | Print

Zack was great. I did a walk in appointment and I was out of there within an hour. I love bringing my vehicles to Toyota of Medford. I did a walk in appointment and I was out of there within an hour. I love bringing my vehicles to Toyota of Medford. More

by COLLINCROWN Verified Customer Verified Customer

Report | Print

I always appreciate Zack Hamar. He is an asset to the team at Lithia service! He is an asset to the team at Lithia service! More

by CASCADESHUTTLE Verified Customer Verified Customer

Report | Print

Love Toyota dealer and it has very nice workers and amable people working there thank for everything amable people working there thank for everything More

by MIRIANET1 Verified Customer Verified Customer

Report | Print

The parts guy looked at my vehicle last Thursday and ordered the wrong part. I came in to have it installed on Tuesday and had to come back today Wednesday to have the correct part installed. ordered the wrong part. I came in to have it installed on Tuesday and had to come back today Wednesday to have the correct part installed. More

by GOOBERVILLE3 Verified Customer Verified Customer

Report | Print

Great service thank you to my boyfriend Chad for always taking such good care of me when I bring my car in for services taking such good care of me when I bring my car in for services More

by Heather Ann Reeser Verified Customer Verified Customer

Report | Print

Was waited on promptly and the service and extra work was done quickly Thanks for the great service, done quickly Thanks for the great service, More

by DHSCHMADER Verified Customer Verified Customer

Report | Print

The service department at Lithia Toyota is great. Joe takes a lot of pride in his work, and is very attentive to detail. Joe takes a lot of pride in his work, and is very attentive to detail. More

by None Verified Customer Verified Customer

Report | Print