"An easy experience"
Thanks for setting things up as it was an easy transaction because of your due diligence, along with your team following through with the remaining necessary paperwork and delivery! For that we would like to thank your entire team!! It was much harder driving home with the rush hour traffic but because the car is an Audi, THAT took the edge off in many ways. Additionally your maintenance team ensured our tire pressures to include the spare tire, was road ready for a long journey back home.
Thanks again and yes we have a perfect spot in our garage for the new addition.
" Very disappointed "
I brought my car in because the bottom was falling off (just bought this car two years ago from them). They said they fixed it but didn’t. When I brought it back they said the warranty had expired and I had to pay for it even though they never fixed it. I had to speak to a manager and they agreed to cover it on the warranty. They provided no loaner and could not look at the car for half a week. Then it sat on the lot for another half a week. They have to order all the parts. Nothing has been done on my car for one week now and I have no way to get to work. 5 star service... yeah right!
"Very very poor customer service & partiality"
I am really very unhappy with service department. This is forth time and every time I had very bitter and partially treatment. I will never ever come back to this center and will not recommend any one.
"I needed a newer Audi Q5"
My 2014 Q5 had alot of miles so i needed one with lower miles. Lauri was my salesman for my last purchase and she was great. We found a 2016 Q5 with only 44k still under new car warranty and CPO. Once again we agreed on a price and i purchased the car. It was a pleasure doing business with everyone at the dealership.
I would recommend the company for a buyer of any of their cars.
- Loyal Audi and VW driver
Flat out Liars.
I drove my second hand Audi in for a repair it was running fine when I drove it in.
Then they told me they wouldn’t fix my car.
They told me they looked at it and it was in such bad shape and had been worked on by non Audi mechanics.
They said they didn’t even touch it, but I come to find it’s in a different parking space and it won’t start. I have to get it towed. They lied to my face. They refused me service.
Have a great day.
I went to Princeton Audi/VW to pick up a set of wiper blades. Since I recently had surgery and have difficulty standing, I asked the service advisor - Juliana Jordon - if a service tech could install them for me. Although I didn't have an appointment, without hesitation she wrote it up as a service ticket, took my keys, had the blades installed, and had the vehicle washed afterwards - all at no cost to me. This is great service and why I like dealing with this dealership. The staff show that they really appreciate your business.
"Dealership delivered what they promised. "
Had a great experience dealing with the staff at Princeton Audi. I'm very happy with the service, price of the vehicle and follow-up conversations with staff.
The only issue I have the garage door opener link does not work.
We must love Audi, Princeton in particular. We traded in two superb Porsches for a Q5-2.0 & a Q5-3.0. Princeton Audi searched far & wide a brought to us the Q5-3.0 with our specifications. From Internet search, finance, to regular service all top notch. Let's see if they can put a S-A7 or R8 in our future.
Other Employees Tagged:
"fast, convenient and professional"
Every time I walk in the Audi service center, I am welcomed warmly. The consultants would answer my questions professionally, check my car quickly or I can just leave my car with them and come back later after the car got service. It is hassle free and I highly recommend this service center!
"So mislead and almost cheated. "
Went in for a check up and was told I need $1700 valve gasket replacement on my Audi. I did not believe it, so I went to the Audi specialist in Hopewell. Found out that there was no leak, only an oil spill by the sloppy work at Princeton Audi. I feel cheated and clearly will never visit there again.