Julie Ramirez

Overall my experience was pretty good, Ryn is a fantastic guy, very friendly, and someone I feel like I can trust. However, I don't know if it was him or the used salesman, or just Sierra Toyota as a whole. guy, very friendly, and someone I feel like I can trust. However, I don't know if it was him or the used salesman, or just Sierra Toyota as a whole. But when I bought my car it was "gold certified" so it was supposed to come with several different warranties, but I was told there was an issue with a recall so I couldn't get one of the warranties but he told me there wasn't any recalls so he didn't know why it was coming up as an error. Anyway I was informed due to the issue with the unknown recall I wouldn't be able to get one of the warranties. I told him that was an issue for me, the warranties was a huge selling point for me. I was asked if I was able to get that warranty I would continue with the purchase I said I would and I was told that I could have the warranty. While signing all the final paperwork I discovered I was bamboozled into buying an extended warranty which is not what I wanted. While it wasn't the end of the world because I still went ahead and purchased the car I was greatly disappointed that I was not told upfront and honestly that the only way to get all the warranties was though an extended warranty. Other than that I am very happy with my purchase and with Ryn again fantastic guy if I ever need a new car he's definitely the only one I'll buy from. Also I bought a Prius Prime, I was highly disappointed that it didn't come with a fully charged battery. Side note: I don't know if I was supposed to ask or how it all works but I don't know what the free maintenance (oil changes and what not) how that works I've been meaning to email Ryn but I keep forgetting. I'm also interested in finding out more information on Toyota Connect services. Like if u was supposed to get a free trial or how do I request a trial or how I sign up for that at all I wasn't provided any information on that at all. I actually didn't even know about it until the car asked me to sign in and create a profile. More

by aj12345 Verified Customer Verified Customer

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Jeff took great care of us. Called him on his day off but he still answered phone. Answered all our questions and went over minimal service. Took care of a minor issue, loose tr Called him on his day off but he still answered phone. Answered all our questions and went over minimal service. Took care of a minor issue, loose trim , with speed and professionalism. It was a positive experience. Only inconvenience was the alarm system on the lift that was replacing light bulbs. We heard it a few times not a problem but the entire crew was annoyed at hearing it for two days in a row. You have a well run lobby with a very nice staff. More

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Everyone from Ross and Jeff to Julie in Finance were extremely helpful and forthright. I flew in from Arkansas to purchase the vehicle and will do it again. The price, process and people all exceeded extremely helpful and forthright. I flew in from Arkansas to purchase the vehicle and will do it again. The price, process and people all exceeded my expectations. It was the easiest vehicle purchase I have ever experienced. More

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Very good experience I have bought lots of new vehicles and this was by far my favorite car buying experience. Low pressure and no extra hoops to jump though I would be happy to buy my next vehicle from th and this was by far my favorite car buying experience. Low pressure and no extra hoops to jump though I would be happy to buy my next vehicle from them and referral them to all my friends More

by jessemanning7 Verified Customer Verified Customer

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Jeff was an absolute pleasure to work with! No pressure to push us toward one particular vehicle or another. In fact, we didn't even plan on buying a new vehicle and started out looking at the No pressure to push us toward one particular vehicle or another. In fact, we didn't even plan on buying a new vehicle and started out looking at the used cars, and just sort of migrated over that way after test driving a used Rav4 Hybrid. Sierra will be our first stop when we buy another a few years from now! More

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This is a dealership that inspires trust and confidence that they want to meet your needs. that they want to meet your needs. More

by swtowle1938 Verified Customer Verified Customer

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Excellent service … superior concern and care for our needs and wants…. wonderful and SMART salesperson!!! needs and wants…. wonderful and SMART salesperson!!! More

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Excellent dealership for sales and service. This is the third vehicle I’ve purchased from them and am very happy again! This is the third vehicle I’ve purchased from them and am very happy again! More

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This is my fourth Toyota that I have purchased from Sierra Toyota and I can't say enough about all of the staff. It has been a very pleasant experience each and every time I had worked with them. Jeff Sierra Toyota and I can't say enough about all of the staff. It has been a very pleasant experience each and every time I had worked with them. Jeff Bennett is A+. More

by StephenHull Verified Customer Verified Customer

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This was our first time working with Sierra Toyota and was the best car buying experience we have ever had. Working with Manessa, Julie, and Ross was a real pleasure. We did most of the process over the was the best car buying experience we have ever had. Working with Manessa, Julie, and Ross was a real pleasure. We did most of the process over the phone before visiting the dealership. Manessa was great. She is professional and knowledgeable and easy to work with. When we arrived, everything was just as she said it would be over the phone. Julie had all financing in order and ready for us to sign when we walked in the door. We were in an out in no time and quickly enjoying our new Tacoma! We highly recommend working with Manessa and Sierra Toyota for your next vehicle! It is well worth the drive from Tucson! More

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