Julie Ramirez | Page 3

Sierra Toyota responded

Thank you so much for trusting us with your very first car purchase that’s such a special milestone! We’re thrilled to hear your experience was simple, efficient, and pleasant from start to finish. Our team at Sierra Toyota works hard to create a friendly, professional environment, especially for first-time buyers. “No notes” and “would buy again” truly means the world to us. We look forward to being here for you whenever you’re ready for your next vehicle!

Sierra Toyota responded

Thank you so much for taking the time to share your detailed feedback with us. We truly appreciate your honesty. First, we’re very glad to hear that you had a positive experience overall and that Ryn made such a strong impression. That means a lot to us. We’re grateful you chose Sierra Toyota, and we’re happy to know you’re enjoying your Prius Prime. That said, we sincerely apologize for the confusion and frustration surrounding the Gold Certification warranty and extended warranty. We completely understand how important those warranty benefits were in your decision, and we’re sorry that the explanation did not feel clear and upfront. That is never the experience we want for our customers. Your feedback is extremely valuable, and we would truly appreciate the opportunity to review your paperwork with you to ensure everything was properly explained and that you have exactly what you expected. Regarding the Prius Prime battery not being fully charged, we apologize for that inconvenience as well. A better delivery experience is important, especially with a hybrid/plug-in vehicle, and we understand your disappointment. As for your questions: Toyota Care (complimentary maintenance) – Your vehicle should come with ToyotaCare, which typically covers factory-scheduled maintenance (such as oil changes and tire rotations) for a set period or mileage, depending on eligibility. We’d be happy to confirm exactly what applies to your vehicle and explain how to schedule those services. Toyota Connected Services – Many Toyota vehicles include trial periods for services like Remote Connect, Safety Connect, and Service Connect. We can absolutely help you determine which trials apply to your Prius Prime and walk you through setup and account registration. We would love the opportunity to personally go over all of this with you and make sure you feel 100% confident and informed moving forward. Please feel free to reach out directly, or let us know the best way to contact you. Again, thank you for your feedback and for recognizing Ryn we truly value your business and look forward to supporting you throughout your ownership experience. -Ross Leffelman (General Sales Manager) (520)458-8880

Sierra Toyota responded

Thank you so much for your thoughtful feedback! We’re thrilled to hear Jeff took great care of you even answering on his day off. That dedication truly means a lot, and we’re glad he was able to handle everything quickly and professionally. We also appreciate your patience with the alarm noise during maintenance updates. And thank you for the kind words about our lobby and team we’re proud to provide a welcoming experience. We look forward to seeing you again at Sierra Toyota! 🚗

Sierra Toyota responded

Thank you so much for sharing your experience! We’re thrilled to hear that Ross, Jeff, and Julie in Finance were all extremely helpful and forthright. It truly means a lot to us that you flew in from Arkansas to purchase your vehicle, and we’re honored to know you’d do it again. We’re glad the price, process, and people exceeded your expectations and made this the easiest vehicle purchase you’ve ever had. Enjoy your new vehicle, and we look forward to helping you again in the future!

Sierra Toyota responded

Thank you so much for the wonderful feedback! We’re honored to hear this was your favorite car buying experience, especially given your past purchases. Providing a low pressure, straightforward process is always our goal. We truly appreciate your trust, your referrals, and we look forward to helping you again when it’s time for your next vehicle!

Sierra Toyota responded

Thank you so much for the great feedback! We’re thrilled to hear that Jeff was such a pleasure to work with and that you appreciated the no pressure approach. It’s great to know your experience from exploring used vehicles to finding the right RAV4 Hybrid was a positive one. We truly appreciate your trust in Sierra Toyota and look forward to being your first stop again in the future!

Sierra Toyota responded

Thank you for sharing such kind words! We’re honored to know that Sierra Toyota inspires your trust and confidence and that you felt our team truly wanted to meet your needs. We sincerely appreciate your support and look forward to assisting you again in the future!

Sierra Toyota responded

Thank you for the wonderful feedback! We’re so happy to hear you received excellent service and felt genuine care and concern for your needs and wants. It’s great to know our salesperson provided such a smart and positive experience. We truly appreciate your trust in Sierra Toyota and look forward to serving you again!

Sierra Toyota responded

Thank you so much for your continued trust and loyalty! We truly appreciate you choosing us for your third vehicle purchase. It means a lot to know you’re happy with both our sales and service teams. We look forward to being here for you for many more years and vehicles to come!

Sierra Toyota responded

Thank you for being such a loyal Sierra Toyota customer! We truly appreciate your continued trust and are honored to have helped you with your fourth Toyota. It’s wonderful to hear that each experience has been so pleasant and that Jeff Bennett provided A+ service. We’ll be sure to share your kind words with him and the rest of our team. We look forward to helping you again for many years to come!