Justin Chretien | Page 33

Great Experience and highly recommend!!! On July 31st I traded in my car and purchased a used Tacoma. Matt M and Shane D kept me updated on the progress of the service on the truck and Matt e On July 31st I traded in my car and purchased a used Tacoma. Matt M and Shane D kept me updated on the progress of the service on the truck and Matt even came in on his day off to let me look at, test drive, etc and eventually purchase the truck. Justin and Tyler did a great job getting all the financial stuff taken care of smoothly and quickly. Will definitely be back to check here 1st for any future possible purchase. Highly recommend! More

Report | Print

Purchased new car at the right price Juan Lopez was a wonderful sales person to deal with. Was not pushy or hateful like past experiences at Toyota of Cleveland. He was very patient while Juan Lopez was a wonderful sales person to deal with. Was not pushy or hateful like past experiences at Toyota of Cleveland. He was very patient while i was trying to find the right car with the right payment. Mike Covington and Justin answered all my questions about doing a lease and assured me there was no gotchas. I was at the dealership for around 4 hours asking tons of questions and everyone was patient and kind. Tyler Ratledge in finance was very helpful about the lease option and explained gap insurance benefits. Experience was 10 times better than 5 years ago. More

Report | Print

All Expectations Exceeded I had no desire to buy from anyone other than who I was comfortable with but Toyota of Cleveland blew me away. Taylor and Justin made a stressful deci I had no desire to buy from anyone other than who I was comfortable with but Toyota of Cleveland blew me away. Taylor and Justin made a stressful decision incredibly easy. More

Report | Print

Awesome Dealership Team Excellent dealership with utmost importance on customer experience/service. Staff is very friendly, courteous, knowledgeable and prices are highly co Excellent dealership with utmost importance on customer experience/service. Staff is very friendly, courteous, knowledgeable and prices are highly competitive. Taylor Alton is a very good sales person. Will recommend this dealer to all. More

Report | Print

greedy wouldn't wait 1 day for money , tried to pressure me to come back and put down deposit , said he couldn't hold ok why not ask the sales manager to do wouldn't wait 1 day for money , tried to pressure me to come back and put down deposit , said he couldn't hold ok why not ask the sales manager to do so , he knew I was serious he had already talked to my banker More

Report | Print

Doesn't live up to reviews Justin oversaw our purchase and assured us that the dealership is known for excellent customer service. But we have experienced nearly the opposite si Justin oversaw our purchase and assured us that the dealership is known for excellent customer service. But we have experienced nearly the opposite since then (lots of promises but very little follow-through and poor customer care). The used SUV we purchased (and paid cash for) had the check engine light come on before we were a mile down the road. Then the car began shaking. We returned to the dealership and were given a Toyota Corolla to drive until they could have the service department check out the car the next morning. When we purchased the vehicle, Justin scheduled an alignment (per our request) for 11am the following day. Since we left the car with the dealership the night of purchase, we expected a call around noon that everything was taken care of. We heard nothing all morning about why the car had been shaking or why the check engine light had come on (the car had run beautifully during the test drive, so best guess was that low-grade fuel had been put in the car. The dealership was going to siphon the fuel and make sure the SUV ran smoothly before the alignment.) I called around 1:30pm to check the status of the vehicle, and the service person I spoke with had no knowledge of it. Once I was connected with someone who looked it up, I was told that they would begin the alignment right away and have it done in an hour. I should expect a follow-up call when it was ready. As to the engine light and shaking, those were caused by a spark plug being disconnected during the detail. The engine had been miss-firing and caused the check engine light to come on. We took our children home for a nap and I ran errands, expecting a call when the alignment was done around 2:30. At 3:05, when my other errands were complete, I called the dealership to check the status of the call. The service department didn't answer, so I tried calling Justin. I was put into his voicemail and left a message, which included words like, "I'm on my way to pick up the car and hope it's ready. I've been very disappointed with our experience so far." Justin never returned my call or followed-through on the great customer service he promised. I called back and got connected with the service department. This time, I spoke with a helpful and courteous employee (Brad) who told me the alignment was complete and the car ready for pickup. When I arrived at the dealership, I worked with Brad (who was great). He called Justin about a question I had and told Justin I was there picking up the vehicle. Justin did not bother to step out and make sure everything was taken care of or to answer my question personally. I felt that, since he'd talked me into the purchase and had my money already, I no longer mattered. That evening, the check engine light came on again. The dealership was closed, so we waited until the next morning to take the car back. This time, my husband made just enough of a scene to ensure that the dealership was motivated to make things right. The service department was again good to work with, and they decided to send the vehicle down to the VW dealership (same owner) so the VW mechanics and computers could figure out exactly what was going on and repair it. My guess is that the issue I saw on the CarFax and questioned (the issue Justin assured me had been repaired and was not an issue) is, in fact, not resolved. We dropped the car off a week ago and have yet to hear what VW found or how they are handling it. This time, per my husband's request, we were given a Rav4 to drive. We appreciated the fact that it is a small SUV, similar to what we purchased, though it does not have AC in the back for our kids' comfort (a must-have when we made a purchase decision). We are still hoping that the dealership will stand by their word and reputation and will keep their promise to be sure they did not sell us a lemon. They have said they will make sure the issue with the engine/drive train/computer is resolved, and I'm optimistic that they will. However, I'm very disappointed that they have not provided the customer care Justin claimed they provide. We have not received a single follow-up call and have had to call or email any time we want an update. A week after purchase, we are driving our second loaner vehicle from the dealership and still waiting to enjoy owning the 2007 VW Touareg we purchased. The dealership has shown quite a lack of communication between departments and lack of initiative in making sure our situation is handled with care. We have felt that once the dealership had our money (we had saved for a long time to pay cash for a good used vehicle), we immediately became a low priority for them. Of course, this was Memorial Day Weekend when the dealership's priority was prospective customers, not recent customers. While that prioritization is understandable, it does not line up with the excellent customer service this dealership is known for or the priorities upon which they stake their reputation. Thank you, ~Joanna E. More

Report | Print

Very easy to work with. Very pleasant transaction. Second vehicle purchased at Toyota of Cleveland. Appreciate the staff and help. Very easy to work with and a comfortable environment to purchase a veh Second vehicle purchased at Toyota of Cleveland. Appreciate the staff and help. Very easy to work with and a comfortable environment to purchase a vehicle in. More

Report | Print

All is well I was referred to Stockton. I found him friendly and relatable. Thanks for your help, I'll see you in three years when my lease is up. I was referred to Stockton. I found him friendly and relatable. Thanks for your help, I'll see you in three years when my lease is up. More

Report | Print

Seamless This is a great place to purchase a vehicle. The staff is very polite and knowledgeable. I was there 3 times to look and ask questions. The prices are This is a great place to purchase a vehicle. The staff is very polite and knowledgeable. I was there 3 times to look and ask questions. The prices are very fair and they are easy to business with. Stockton Coffey was the gentleman that sold the truck to me. He made sure everything was smooth and transparent. More

Report | Print

Quick Sand Tacoma While looking for a Tacoma, we were directed to Toyato of Cleveland. This is where we met Zane, our sales rep! He was very helpful in our purchase of While looking for a Tacoma, we were directed to Toyato of Cleveland. This is where we met Zane, our sales rep! He was very helpful in our purchase of the Quick Sand Tacoma! He was very customer orientated and helped in all aspects of our purchase of our new truck ,not to mention he is on the handsome side too!!! More

Report | Print