Justin Chretien | Page 38

Family atmosphere From the moment I had a phone conversation with the General Manager and sales consultant, I knew that they were not going to pressure me into doing so From the moment I had a phone conversation with the General Manager and sales consultant, I knew that they were not going to pressure me into doing something I was not comfortable with. Over the course of three weeks, the constant emails, texts, and phone calls were answered like I was the only person that mattered to them. There was not a moment that went by that I didn't feel like I was the most important client. If the numerous dealerships I have visited, the commitment to customer service is of paramount importance. This is the draw of this dealership! Well done! More

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Toyota of Cleveland Don and all of the team at Toyota of Cleveland were awesome!! Everyone was so helpful and friendly. They went above and beyond to help us. Don and all of the team at Toyota of Cleveland were awesome!! Everyone was so helpful and friendly. They went above and beyond to help us. More

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Easy Trade In Great guys to work with. They are very friendly and accommodating, no high pressure sales tactics. I highly recommend them. This was our 3rd deal wi Great guys to work with. They are very friendly and accommodating, no high pressure sales tactics. I highly recommend them. This was our 3rd deal with them in 5 years! More

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Great Customer Service No complaints about anything. It was a great buying process. I visited the dealership several times and Demetrius always took as much time as I needed No complaints about anything. It was a great buying process. I visited the dealership several times and Demetrius always took as much time as I needed to explore all the options of what to buy. More

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Ridgeline purchase I had the pleasure of working with the GM (general manager) Monte' Burney. I had a couple of issues with my Ridgeline that had me very discouraged and I had the pleasure of working with the GM (general manager) Monte' Burney. I had a couple of issues with my Ridgeline that had me very discouraged and I didn't want to ever buy from Toyota of Cleveland. I contacted Monte' by email and he responded quickly and made an appointment to meet with me. After meeting him and explaining my issues I quickly realized that he takes his commitment to customer satisfaction very seriously. He never got in a hurry and rushed me on anything, he stayed focused on taking care of the issues with my 2014 Ridgeline. Monte' turned my buying experience from a bad experience to the best truck buying experience I have ever had. His attention to detail and his listening ability is very remarkable but, it was Monte' integrity that really stood out, he made me feel that he valued me as a customer. This is my second purchase from Toyota of Cleveland in the past two years, and as long as Monte' is the GM I will continue to buy from Toyota of Cleveland and gladly tell my friends and family of my great experience. More

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Toyota Corollla IM Purchase The dealer (personnel) and my salesperson (Tommy S.) were courteous, respectful, professional, and friendly. They moved with speed and gave the impre The dealer (personnel) and my salesperson (Tommy S.) were courteous, respectful, professional, and friendly. They moved with speed and gave the impression that they "wanted to do business" but were not pushy or aggressive. They listened to my specific needs and requirements and did all they could to meet those needs. I appreciated that they heard my questions and answered each one to my satisfaction. Each person was kind and helpful. I do not particularly like dealing with car dealers and salespeople - but, they made this experience pleasant and relaxed. I walked away after my new car purchase feeling like we both had won! Thank You - Ron More

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The Best Buy experience Justice and Justin took their time, explained everything to me, answered my questions, showed me several different vehicles, never lost their patience Justice and Justin took their time, explained everything to me, answered my questions, showed me several different vehicles, never lost their patience, worked with me on the price and made the entire process an enjoyable experience. I would and will recommend them in the future. More

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A great transaction! The best salesman I've ever dealt with. He was very knowledgeable and thorough when explaining everything to us. Paul didn't try to 'sale' us anything The best salesman I've ever dealt with. He was very knowledgeable and thorough when explaining everything to us. Paul didn't try to 'sale' us anything that we didn't really need or want, which we really appreciated. More

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Stockton & Justin Stockton was very knowledgeable about the vehicle, and answered all our questions honestly. Justin said he would make a deal I couldn't refuse and did Stockton was very knowledgeable about the vehicle, and answered all our questions honestly. Justin said he would make a deal I couldn't refuse and did. Great guys, great team, not somebody just trying to make a sale. More

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Finally... a pleasant experience buying a new car!!! Love my new Camry and loved working with Toyota of Cleveland. As a single lady, I feel that some dealerships try to take advantage of women. Not at Love my new Camry and loved working with Toyota of Cleveland. As a single lady, I feel that some dealerships try to take advantage of women. Not at Toyota of Cleveland--no games, no haggling back and forth. They gave me a great deal, easily beating the price quoted to me by Knoxville Toyota for the same car with the same options. Thank you to my salesman, Josh Richards and the sales manager, Justin Chretien. More

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