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Justin Cottone
153 Reviews
153 Reviews
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153 Reviews of Justin Cottone
Verified Customer
March 17, 2025
everything was great. I like the new video that were sent to me. They communicated very well throughout the process. I like the new video that were sent to me. They communicated very well throughout the process. More
by felisha.griffin
Other Employees Tagged: Rufus Alexander, Erika Almanza, Maggie Arnold, Jim Elgin, Isatou Jahateh, Karly Bowers, Casey Canfora, Derek Cox, Ricky Deppen
March 13, 2025
Awesome services delivered by all employees at the Toyota direct location off Hamilton Rd. I will definitely visit again. direct location off Hamilton Rd. I will definitely visit again. More
by chadenewman19
Other Employees Tagged: Mindy Hill , Paul Sayer
March 01, 2025
He did an excellent job answering my questions and fixing my problem. He is a very good member of a very well organized shop. my problem. He is a very good member of a very well organized shop. More
by epollyea
Other Employees Tagged: Chris Grossman
February 23, 2025
This was an all around horrible experience. I made the appointment because I needed an oil change and I was experiencing pulsing when I braked. When I made the appointment, I stated my rotors I made the appointment because I needed an oil change and I was experiencing pulsing when I braked. When I made the appointment, I stated my rotors likely needed replacing. The lady I spoke with told me I should make a morning appointment so they would have time to diagnose and fix the rotors. I arrived shortly before my 9:45am appointment time and Justin assisted me. We discussed the oil change, a tire rotation, and the rotors. I told him I would be waiting. Four and a half hours later, I received a call from Justin telling me my car was ready. I expressed surprise that he didn't come out to talk to me about my car's rotors since typically they would come and discuss the cost of the repair before performing the service. He said he thought I'd left. I asked about the brakes and he hesitated, saying he would have to check. He came to the waiting room a few minutes later and said "Great news. Your brakes are fine. Pads are fine. Everything looks great." I asked what could be causing the pulsing since I was certain it was warped rotors. He then said he would take it for a test drive. He came back a little later and told me yes, there was significant pulsing and the rotors did indeed need replaced, but they didn't have time to do it that day and he wanted me to come back. I initially agreed to bring it back in two days. Then we went to check out. I was presented with a bill for over $550. They had done an alignment and "decarb service" on my car. I had not requested either service although the paperwork reads "Customer states they want alignment" and "Customer states they want decarb service." Justin stated that both services were needed. I am angry that the cost and need for neither service was discussed with me before they were performed. And I'm even more angry that I waited around for four and a half hours, thinking my rotors were getting fixed when they weren't. So in order to have Toyota Direct to actually fix what I asked them to fix, I would have to bring my car back, drop it off on a work day, and take (and pay) for an Uber to and from work. Plus I had wasted all that time waiting on a Saturday for work I requested that never got done while they performed two services I didn't request. Needless to say, I ultimately cancelled the appointment to bring the car back in and won't be giving Toyota Direct anymore of my business, definitely not their service department and my next car purchase will be at another dealership as well. My last two cars were purchased from Toyota Direct, so way to xxxx off a loyal customer. More
by mas050472
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