Justin Larsen | Page 6

Aaron and the team at Acura of Peoria are a class act. This is the third auto I have purchased from Aaron and every single transaction has been flawless. His word and integrity are impeccable. You hav This is the third auto I have purchased from Aaron and every single transaction has been flawless. His word and integrity are impeccable. You have more than earned my life long loyalty. Justin Lombardi More

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Excellent buying experience! My wife and I live in Flagstaff and traveled to Acura of Peoria this past week to trade in a Lexus CT200h for a 2014 Acura RDX. I had reservation of My wife and I live in Flagstaff and traveled to Acura of Peoria this past week to trade in a Lexus CT200h for a 2014 Acura RDX. I had reservation of calling to even inquire about this deal because I have had horrible experiences at other Phoenix dealerships when trying to negotiate a trade/purchase deal from this distance. Here is what set Acura of Peoria apart from the rest... First, when I initiated my call to Acura of Peoria I was connected to Darren Maus in sales. Darren was attentive, direct, and helpful in expediting trade value of my Lexus. Darren then physically checked inventory to make sure the two Acura SUV's my wife and I were interested in were still available and sent more pictures at my wife's request. I was then contacted by sales manager, Paul Brown, who further discussed and negotiated the trade and purchase offer over the phone. Paul was honest about what he could and couldn't offer, personable, and also genuinely listened to our needs. Within less than an hour of initiating my first call, Darren, Paul and myself had bartered an excellent deal. My wife and I drove the following day to test drive the Acura's we were interested in with our three dogs in tow! Upon arriving, we were greeted upon entering the dealership at our pace vs. being swarmed like pray for the kill and subsequently made to feel welcome to their dealership, dogs included. We were given ample opportunity to test drive and deliberate between our available choices of vehicles. Admittedly we are not the easiest customers and all of our questions and concerns were met with a positive attitude from both Darren and Paul. Eventually, my wife and I made our decision of purchasing a pre-owned Acura RDX. Once the deal was agreed upon, Brian in the service department hustled to install a factory roof rack, remove some damaged window tint (a very minor tint issue that would not bother most people, but did me), and lubricate motor mechanisms in the side view mirrors. Mind you this was at 3 PM on a Friday and these were not small tasks and reasonably the dealership could have requested we wait until the following day for delivery, however they did not. Instead they whisked the Acura away to ready it for our return trip to Flagstaff. We were told this would take a few hours and directed to a fantastic restaurant for take out. We ran a few errands and before we had even finished both of these tasks, we were called and informed finance was ready to sign paperwork and our vehicle would be ready about the time we finished in finance. Justin Larsen in finance was efficient, funny and friendly while also welcoming our three dogs into his office. We were in and out of finance in record time, while still having our questions taken care of without feeling rushed. Possibly the most important note is that the deal we made 2+ hours away was honored without exception even after arriving at the dealership! Moments after walking out of finance, our new to us vehicle was ready with all service items taken care of. Attention to detail was not missed and huge thank you to Paul, Darren, Brian and Justin for their amazing customer service and commitment to making this buying experience from start to finish top notch! You have earned customers for life, The Blakesley's More

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Aaron and Justin were very professional, their customer service were great. They really us helped us to purchase our BMW X3.. Thank you so much!!! service were great. They really us helped us to purchase our BMW X3.. Thank you so much!!! More

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I usually don’t look forward to dealing with car salesmen especially after reading some adverse comments on Yelp, but Ben Quail and Darren Maus were a pleasure to deal with. hi especially after reading some adverse comments on Yelp, but Ben Quail and Darren Maus were a pleasure to deal with. hi More

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This was the best car buying experience by far that my wife and I have ever experienced. And we have purchased quite a few vehicles over the last 20+ years. Jessi was a pleasure to work with. Justin in fi wife and I have ever experienced. And we have purchased quite a few vehicles over the last 20+ years. Jessi was a pleasure to work with. Justin in finance was great. We were in and out in no time. More

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Aaron was great he listened to everything we wanted and showed us all the vehicles with our requests, definitely would go back for another car in the future! showed us all the vehicles with our requests, definitely would go back for another car in the future! More

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DECEPTIVE SALESPEOPLE, SPOT DELIVERY SCAM, NO COPY SALES DOC BUYER BEWARE OF THIS DEALERSHIP PEORIA ACURA. SCAMS GALORE GOING ON. EXTRAS ADDED PAINT,INTERIOR AND OTHERS TOTAL OVER 2K. ALSO SPOT DELIVERY SCAM. N BUYER BEWARE OF THIS DEALERSHIP PEORIA ACURA. SCAMS GALORE GOING ON. EXTRAS ADDED PAINT,INTERIOR AND OTHERS TOTAL OVER 2K. ALSO SPOT DELIVERY SCAM. NO BILL OF RIGHTS FOR CUSTOMER. NOW THEY SAY NO CERTIFIED 2018 MDX 18K MILES NO CPO THEY SAY NOW CAN'T TRUST ANYTHING WITH THIS DEALER WORSE DEALER I HAVE EVERY HAD BUYING CARS FOR 45 YEARS. More

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total price of deal not what we agreed on the total price of the deal we agreed on included a 24000 mile/24 month platinum extended warranty,when we were in finance we found out sales manager the total price of the deal we agreed on included a 24000 mile/24 month platinum extended warranty,when we were in finance we found out sales manager dropped the warranty to a gold to make up for the discounted price we agreed on, to get the warranty we agreed on we had to pay over $3000 more,I feel that was a real cheap and dishonest thing to do to a customer. I will not recommend Acura Of Peoria to anyone. Also we sent Acura of Peoria two reviews ,they have not gotten back too us, Very unprofessional Apparently they only respond to good reviews. More

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Kelly and Justin are absolutely AMAZING. Their customer service was the absolute best, they were attentive to all of my needs and went above and beyond to help us. All of the staff were very nice, respectf service was the absolute best, they were attentive to all of my needs and went above and beyond to help us. All of the staff were very nice, respectful and professional. I highly recommend this dealership to anyone who is looking to purchase a new vehicle. I am extremely satisfied with my new vehicle and the service I received while going through the process. More

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My purchase experience at Peoria Acura with Aaron was the nicest and easiest auto buying experience I have ever had. Thank you so muc, I love my new MDX nicest and easiest auto buying experience I have ever had. Thank you so muc, I love my new MDX More

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