Justin Woods
Justin Woods at Rick Hendrick Chrysler Dodge Jeep RAM Duluth
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Justin Woods | Page 10

Client Advisor

Rick Hendrick Chrysler Dodge Jeep RAM Duluth

2473 Pleasant Hill Rd
Duluth, GA 30096

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4.6
109 Reviews
4.6

109 Reviews

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109 Reviews of Justin Woods

November 03, 2020

Dealership Rating
Employee Rating

Great service! Very professional staff. I ran into some issues but they were sorted out quickly and my salesman Justin is the absolute best! Thank you Rick Hendrick! More

by Lomack627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for your business and we look forward to helping you out for the many years to come!

October 16, 2020

Dealership Rating
Employee Rating

*** Very disappointed, had great service from sales client—Then something just happened to making the customer feel as though, my business was appreciated! What went wrong????????***** More

by KENYAMINNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! This is Taylor Stewart and I’m the customer service director here. I would love the opportunity to listen and help in any way I can with this issue! If you could please give me a call at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon!

Nov 06, 2020

KENYAMINNIE responded

Hello, Mr Taylor..the issue was/is, I purchased a used vehicle. I was told it was a vehicle that was used by the dealership staff. After, I purchased the vehicle and arrived home I noticed a dent on the front hood of the car. I then called my sales client. He then requested that I send a picture, I did. He then texted and told me it would be roughly around $75 to $80 to fix. WOW!!!!really(I was going to be responsible for the cost of it?????). He then suggested to get further clarification that I call the Service Department, I talked to several of individuals about the issue. The bottom line was they wanted me to bring the car in have it looked at by the service guy who fixed dents, not really giving me a reasonable resolution to my issue. Meanwhile, I took it upon myself to email the General Manager, Mr.Reed, of course no response. So, in the end because I felt very belittled and made to feel that I was a bother and my business was not appreciated. I took my car to Hardy's Chevrolet in Dallas, GA to have them look at the car. Anthony who works in the Collision Department looked at the dent and fixed if for me at "NO CHARGE", at all. I am very appreciative for their customer service efforts, even though I didn't purchase the vehicle from that dealership. What a difference kindness made me feel. Hopefully, by me sharing my experience, someone else won't be made to feel as if though their, "business is not appreciated!!!!!!!!!!!!!!!!!

October 15, 2020

Dealership Rating
Employee Rating

Great and friendly staff. Me and my father were New to purchasing New cars but Mr. Woods and the whole staff made it easy and enjoyable. More

by MAURICIOMEDINA1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 24, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

That makes us so happy to hear that we were able to keep it simple! We look forward to doing business with you for the many years to come!

September 20, 2020

Dealership Rating
Employee Rating

Great customer service and easy to work with. They really show care and concern where I am comfortable with them. If an answer is not know, they will find the solution it and resolve it. More

by ET2057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darrell Wilson, Mark Jorsling

Sep 23, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Customer service is key and luckily weve got our team to handle it everyday! Thank you so much for taking notice of that and we look forward to assisting you for the many years to come!

August 31, 2020

Dealership Rating
Employee Rating

My dealers name was Justin and the rest of the crew at Rick Hendrick was very nice they told me exactly what I was approved for I had more than one option to choose I am very satisfied with my service and More

by Butlertanya82@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 30, 2020

Dealership Rating
Employee Rating

Customer service skills is excellent environment and surrounding areas are clean of debris or other safety hazards good company to deal with on a daily basis I would recommend this company in the future More

by GRADYRPETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darrell Wilson, Lance Chapin, Shekhar Gosai, Aleshia Kincade, Matt Otis , Brett Coggins, Jeff Greer, Katey Sages, Nathinael Wondimu

August 02, 2020

Dealership Rating
Employee Rating

I had such a great experience with purchasing my new Jeep. The staff truly amazing and helpful! Thank you so much Justin, Steve and Eric. More

by chantaypotts
Recommend Dealer
Yes

Other Employees Tagged: Steve Ostrovich, Erick Nunez

Aug 04, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

I'm very happy to hear that! These guys are amazing and truly care whole heartedly! Thank you so much and please let us know how we can help out in the future!

August 01, 2020

Dealership Rating
Employee Rating

Everything was great except for how long the process took. Also I didn't like how after I signed the paperwork the the first truck I wasn't able to purchase it because it didn't past inspection. Neverth More

by givenchytheking
Recommend Dealer
Yes

Other Employees Tagged: STEVE OSTROVICH, Steve Ostrovich , Jarien Whyte, Mrs. Love 5 stars

Aug 04, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We truly care form the bottom of our hearts! I'm so happy you were able to give us a second chance to make things right and welcome to the Hendrick family!

July 13, 2020

Dealership Rating

Wonderful experience with many friendly & wonderful folks. I requested bed cover & mud guards which were installed before picking up the truck. Plenty of directions from sales in pre-order process. More

by Golfer1919
Recommend Dealer
Yes

Other Employees Tagged: STEVE OSTROVICH

Jul 15, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

It makes us so happy you feel that way! We always try our hardest to get things done in a timely manner so its always nice when that's genuinely appreciated. Thank you so much for the great review and for your business! Please let us know how we can help out in the future!

July 12, 2020

Dealership Rating
Employee Rating

Great experience and very helpful team! We will definitely come back the next time we are looking for a new car! Thank you everyone who helped More

by DREWROYAL
Recommend Dealer
Yes
Jul 15, 2020

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as helpful as possible! That's our main job and its always nice to hear when that's recognized! Thank you so much!

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