Karen Shepherd

Outstanding service and customer care! Both the sales and service staff are amazing. They are engaging and knowledgeable! Both the sales and service staff are amazing. They are engaging and knowledgeable! More

by sorrell5214 Verified Customer Verified Customer

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Very informative about what you’re buying and what you gonna get on your trade and everybody’s so helpful gonna get on your trade and everybody’s so helpful More

by Ronald Fairbanks’s Verified Customer Verified Customer

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HORRIBLE CUSTOMER SERVICE. I WILL NEVER BUY FROM HERE AGAIN!!!! 4-5 years this problem has yet to be resolved. In 2021 I bought a 2022 Chevrolet Silverado 1500 LTD. Part of my I WILL NEVER BUY FROM HERE AGAIN!!!! 4-5 years this problem has yet to be resolved. In 2021 I bought a 2022 Chevrolet Silverado 1500 LTD. Part of my purchase included a spray in bed liner. I was told at the purchase that I would be contacted about scheduling the spray in liner. I waited several weeks before I attempted to contact this dealership after not hearing anything. I was told to leave a message, and someone would be back in contact with me. That never happened! I then received a e-mail about getting my car serviced there. I replied that I would not schedule any service until the spray in liner was resolved. I was told that the message has been passed along to the service manager and I should receive a reply promptly. Never happened. Time passed, and now in 2026 the original sales rep. Tony Belafonte, contacts me to see if I want to purchase a new vehicle. I told him that the spray in liner that was supposed to come with the original purchase never happened. Weeks of texting Tony, sending pictures of the truck bed, and more texting went on. Last text I received on Jan 22, 2026 was “Yeah, they are trying to find the deal. It was so long ago… next time I’m in I’ll give it [picture of truck bed with no liner] to the manager… Hang in there. I’ll know something the first part of next week.” Its now Feb, 20,2026. Almost, a month later and I have no response. This is horrible communication, customer service, and customer relations!!! Everyone at that dealership who is involved with this should be ashamed of themselves! Once they get your money, they no longer care about you as a customer! More

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As far as service techs we’ve dealt with the EV ones are terrible. The people checking you in are terrible. With the exception of but unfortunately I forget her name. She is a short girl with short blonde h terrible. The people checking you in are terrible. With the exception of but unfortunately I forget her name. She is a short girl with short blonde hair. Anyway have taken my EV in 3 different times for the same lights coming on on the dashboard. Every time they say it is just a software update. Then a few weeks later the same lights come. They never fix it they just simply clear the code and send it out. This last time they had to drive it around to duplicate the lights on. After 2 weeks it was finished but when I picked it up they left my vehicle battery on 8%. It has been very cold and I have been very diligent on not letting it get bellow 30% during the cold weather. A low battery in this weather is not good for the vehicle but they obviously did not care about that. Absolutely ridiculous More

by Jayhash26 Verified Customer Verified Customer

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Called multiple times for an estimate and no one called me back on it for almost two weeks! me back on it for almost two weeks! More

by Jeff3050 Verified Customer Verified Customer

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I was so pleasantly surprised by the fact that they were so professional and knowledgeable so professional and knowledgeable More

by katrina36094 Verified Customer Verified Customer

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Big shout out to Savanah Large for getting my Truck fixed and keeping me posted, What great customer service this Company has. and keeping me posted, What great customer service this Company has. More

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long story short bought a used car with them was told it was covered under warranty right away even though it had aftermarket parts installed anyways the car felt a little funky at the beginning but they re was covered under warranty right away even though it had aftermarket parts installed anyways the car felt a little funky at the beginning but they reassure everything was fine and inspected and covered under warranty giving that the car was a 2019 with 17k miles couple days later the motor went out supposedly it wasn't covered for another month they made me wait 2 months for the car to even get pulled in to be checked didn't provide rental at all and also when they did get it was told lies about what I needed and was just trying to upsell me more stuff than what I actually needed after a 3 month wait car was finally ready after going over invoice they completely lied about what was installed specially when they said they had replaced the aftermarket turbo to a stock one possibly to void my warranty later when i would come back for future repairs anyways i took it home and on the way home I noticed it was smoking so I called was told it was just residue and also the car still wasn't running perfectly couple weeks passed and I took it to another shop to verify work done to work and was told that they lied also the car was leaking oil i was like that's not possible I was told they was replacing the motor etc etc turns out they took it apart and replaced the one part that was bad instead and left it leaking after I notify and confronted them they brush me off and told me I had to wait more than 30 days for them to inspected because there mechanic who did was on vacation when they did check it they said oh no we didn't touch that leaking part when I did research and asked the other dealership and mechanics they advice to take them to court because they flat out lying ended up taking the car back home couple days later car catches on fire 🔥 fire department determine it was from the bad oil leak of the so called engine replacement they did they never owned up to anything worse experience ever the only person that was helpful was the sales person other than that I wouldn't buy another car from them More

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This dealer is marking vehicles up by almost 100%. Trucks that should be 60k listed for over 100k. It’s disgusting. Go to literally any other Chevy dealer. They sell used cars for far more than new. U Trucks that should be 60k listed for over 100k. It’s disgusting. Go to literally any other Chevy dealer. They sell used cars for far more than new. Used Sparks for $23k that were $17k new. I don’t know how these con artists are in business. They will try to give you xx about how it’s the market but literally no other dealer in the area is doing this. More

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This place is a joke rude liars and garbage vehicles they run your credit in house telling you that it don't affect your credit score and then it does. So asked to talk to a sales manager who got nasty and r run your credit in house telling you that it don't affect your credit score and then it does. So asked to talk to a sales manager who got nasty and rude and hung up on me then asked to talk to complaint person who took two weeks to respond with a nasty text didn't even bother to call back just a rude text smh and looked at over a dozen vehicles and all were garbage had major issues. Don't go here they are rude lying crooks who just want your money and could care less about the person smh More

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