Karl Alvarez | Page 50

Excellent overall customer service, Customer service was beyond my expectations. I have bought and leased many cars in the bay area over the past 15 years but Ferman impressed me so much Customer service was beyond my expectations. I have bought and leased many cars in the bay area over the past 15 years but Ferman impressed me so much that I purchased two vehicles from them in less than one month. More

by tpsingh7 Verified Customer Verified Customer

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Great Car...Great People...Great Price. Ferman BMW is a comfortable place. Brian, Erin, Karl and Phil provided us with a great car at a great price in a relaxed environment. I think that the Ferman BMW is a comfortable place. Brian, Erin, Karl and Phil provided us with a great car at a great price in a relaxed environment. I think that the only item that would improve the visit is Frappuccino. More

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Excellent customer service. 5 stars. I just recently bought TWO cars from Ferman through salesman Dave Soto in one month. He provided excellent customer service and professionalism throug I just recently bought TWO cars from Ferman through salesman Dave Soto in one month. He provided excellent customer service and professionalism throughout the whole transaction. Dave Theado Sales Manger a pleasure to deal with. A J Clarke Business Manager went above and beyond her duty to assist me. Karl Alvarez General Manager was just outstanding and professional individual to deal with. Thank you Ferman More

by tpsingh7 Verified Customer Verified Customer

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Great Experience as usual! When the time comes to order a new BMW, it's never a question about where to go. The people at Ferman BMW are always great people to work with. Great When the time comes to order a new BMW, it's never a question about where to go. The people at Ferman BMW are always great people to work with. Great Deals, No pressure. More

by TLWKLW Verified Customer Verified Customer

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Bought the first new redesigned 2019 Z4! I bought the first new redesigned 2019 Z4 to hit the lot! Great experience, would highly recommend! Charles, my salesman, did a great job! He did n I bought the first new redesigned 2019 Z4 to hit the lot! Great experience, would highly recommend! Charles, my salesman, did a great job! He did not hesitate to jump right in and do all he could to please! The management and finance department were very easy to work with, and very knowledgeable! I have bought several cars from Ferman BMW, and they are the only BMW dealership I will buy a car from. Their service department is second to none, and they are always extremely responsive, and go above and beyond to please! More

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Great cutomer service and product knowledge. Service quickly determined the problem with the taillights and were able to remedy the problem. The Problem was caused by bulbs not being seated pr Service quickly determined the problem with the taillights and were able to remedy the problem. The Problem was caused by bulbs not being seated properly. More

by GLACHAPEL Verified Customer Verified Customer

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Leased new 2018 BMW 330i This is the 3rd consecutive lease deal I’ve done with Mary Keller and the Ferman BMW team. Mary is knowledgeable, professional, and a joy to work with This is the 3rd consecutive lease deal I’ve done with Mary Keller and the Ferman BMW team. Mary is knowledgeable, professional, and a joy to work with. I would highly recommend Mary and Ferman BMW to anyone looking to buy or lease a BMW. More

by tcinello Verified Customer Verified Customer

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Some confusion at first but overall very good Toby was very helpful teaching me all the new features on my new X5. This is a new service that really works well giving the confidence needed to op Toby was very helpful teaching me all the new features on my new X5. This is a new service that really works well giving the confidence needed to operate the vehicle safely. More

by jack.gale8 Verified Customer Verified Customer

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BEST car buying experience ever!!!! Amazing car buying experience!!!! I ABSOLUTELY love my "new" Preowned BMW!!! They truly went above and beyond in making sure everything smoothly!!!! T Amazing car buying experience!!!! I ABSOLUTELY love my "new" Preowned BMW!!! They truly went above and beyond in making sure everything smoothly!!!! Thank you Brian, Phil, Karl and Erin!!! You all are AWESOME!!!! I am so very happy!!! I will recommend Ferman BMW to anyone looking to buy a quality vehicle from a company that treats their guests like family!!! More

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Great customer service....No Haggle experience Friendly, helpful, no haggeling experience. The entire team was helpful and never pushy. Eager to please and provide the customer with a great experie Friendly, helpful, no haggeling experience. The entire team was helpful and never pushy. Eager to please and provide the customer with a great experience. I would purchase a car from them again. More

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