Karl Alvarez | Page 49

GREAT CUSTOMER SERVICE TOBY took care of my service needs in a first class manner. I had a time constraint and work conflict and he wanted went above and beyond to meet my n TOBY took care of my service needs in a first class manner. I had a time constraint and work conflict and he wanted went above and beyond to meet my needs!! Great job TOBY!!! The BMW team is very fortunate to have him onboard. More

by BLADEZ9 Verified Customer Verified Customer

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charles fantastique we were lucky to have a seller like charles fernandes he has all implemented for us to feel like home very professional I recommend you this seller we were lucky to have a seller like charles fernandes he has all implemented for us to feel like home very professional I recommend you this seller More

by CEP75000 Verified Customer Verified Customer

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Oil service and fix an annoying rattle. Service made sure that I was continuously appraised of the work being done on my car. Very knowledgeable, courteous and helpful from start to finish. Service made sure that I was continuously appraised of the work being done on my car. Very knowledgeable, courteous and helpful from start to finish. More

by GALBREATH.CHUCK Verified Customer Verified Customer

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Had a great experience David Soto the Salesmen was very helpful in getting my deal done. The finance department was very helpful as well and made my experience great! David Soto the Salesmen was very helpful in getting my deal done. The finance department was very helpful as well and made my experience great! More

by jodysimmons Verified Customer Verified Customer

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Great excellent Easy going and great people to work with , would recommend family and friends. To this dealership. A one service no hassle , just great people . Five Easy going and great people to work with , would recommend family and friends. To this dealership. A one service no hassle , just great people . Five stars More

by Theghost22 Verified Customer Verified Customer

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Awesome Customer Service and Sales People After a pretty bad experience at another car dealer, I immediately called came to Ferman BMW and explained my situation and they were nothing short of After a pretty bad experience at another car dealer, I immediately called came to Ferman BMW and explained my situation and they were nothing short of amazing to make my experience great with them. Brian was so patient with me and listened to my car needs and Steven went above and beyond to make sure I loved my vehicle before purchasing and his knowledge was extensive on it. Thank you for making my purchase so easy and quick!! It was well worth it. More

by ashleyblanco Verified Customer Verified Customer

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Love these people Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! More

by JEFFSTERNS Verified Customer Verified Customer

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Poor execution poor quality control poor closing experience The car dealership changed my purchase agreement 75 dollars to have me pay for their lit bumper crash. I. Addition the car was delivered with 1/ 8 ran The car dealership changed my purchase agreement 75 dollars to have me pay for their lit bumper crash. I. Addition the car was delivered with 1/ 8 rank of gas. They did not disclose their policy on only accepting 5000 on a credit cars till after all documents closed ...I spent 2 hrs at closing despite fact appointment set days in advance.. Poor quality control. Lack of leadership. Overall worst experience I ever had . More

by bcarroll320 Verified Customer Verified Customer

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Purchasing my X5 My buying experience was very positive. Our salesman Robert Chodorowski was great. I felt that he was my advocate. The price negotiated was within My buying experience was very positive. Our salesman Robert Chodorowski was great. I felt that he was my advocate. The price negotiated was within my guidelines. The BMW geniuses made me feel comfortable with the vehicle right away. I would definitely be a returning customer. More

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Ferman BMW & Gary Mack: excellent buying experience If you are considering the purchase of a BMW or any of its competitors, I highly recommend you give Ferman BMW an opportunity to earn your business. T If you are considering the purchase of a BMW or any of its competitors, I highly recommend you give Ferman BMW an opportunity to earn your business. The sales staff was courteous and there were no high pressure tactics. Gary Mack was my salesman and he was straightforward and very polite. I was introduced to Sales Managers, technicians and detailers. Everyone I met was courteous and helpful. One of the technicians, Stevon, took the time to tell me quite a bit about the M550xi I purchased. The gentleman that detailed my vehicle stayed late to ensure I was able to take delivery the same night even after I offered to come back the following day to pick it up. In summary, this was, by far, the best vehicle purchasing experience that I’ve had. More

by Stephen P Verified Customer Verified Customer

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