Karl Alvarez | Page 66

A Truly Exemplary Experience! I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW is also due for scheduled services that are covered by warranty. The tire is not overpriced, so I decided to replace both front tires. At 37,000 miles rhey are borh almost due for replacement. Thank you to the entire Ferman BMW team! More

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Awesome Team! I was in a very bad spot with my car. I was upside down and repairs were stacking up. Robert and Karl both stepped up and helped me when other dealers I was in a very bad spot with my car. I was upside down and repairs were stacking up. Robert and Karl both stepped up and helped me when other dealers wouldnt give me the time of day. They got me out frome under my old car and into a brand new car that I am absolutely in love with. I would highly recommend Ferman BMW for future car buyers. More

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Still Going Back I`ve been dealing with Fermans for many years, in fact one of the managers at BMW Ferman Karl (Alvarez) on his very first day as a salesman 25 years a I`ve been dealing with Fermans for many years, in fact one of the managers at BMW Ferman Karl (Alvarez) on his very first day as a salesman 25 years ago approached my daughter and myself asking if he could help us, I could see he was a little nervous, first day, first sale, so I put my arm around him and said "Don`t worry we can do this". Times have changed, we`ve moved on to Gainesville, but one thing has`nt Karl is still sorting out sweet cars for us to drive. So now off we go to Palm Harbor for our car buying ritual, now we also have Brian (Gaines) helping us out and he has been doing this for 5/6 years now, he in turn makes it more of a day out for us, tucking in too the great food provided, great coffee, dare I even use the word fun, always seem to have a good time. BUYING A CAR! who would have thought it. This weekend I`ve bought another car. Love it, A milestone weekend as well now even my grandson Elliott has bought his first BMW an i.8 car (ok Mum did hes only 7) and it was a remote car, but he was with us and enjoyed himself, what more can you ask. I think its fair to say staff staying at a job that long, it got to say something. I`m pleased too call these guys my friends, thats how I like to do business with friends. More

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Excellent service Douglas is great. Very accommodating solves all the issues. Had a tire changed and the rim was marked up. Thought it was damaged. Douglas got it all f Douglas is great. Very accommodating solves all the issues. Had a tire changed and the rim was marked up. Thought it was damaged. Douglas got it all fixed up. Got my car back like brand new More

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Excellent experience Ferman BMW is the epitome of what a luxury automobile dealership should be. Jamie, my service advisor is always so knowledgeable and friendly. So happ Ferman BMW is the epitome of what a luxury automobile dealership should be. Jamie, my service advisor is always so knowledgeable and friendly. So happy Karl A is back. More

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Wonderful Experience This is my third vehicle purchased at Ferman BMW and will return for my next one as well. Mary, Tomas, Karl and Jared were all extremely knowledgeab This is my third vehicle purchased at Ferman BMW and will return for my next one as well. Mary, Tomas, Karl and Jared were all extremely knowledgeable in their area of expertise. The overall experience was friendly, professional and in a timely manner. They each went out of their way to make my purchase a positive one. I love my new car and highly recommend anyone to purchase from Ferman. Jamie in service is also amazing. She’s been my advisor for over 10 years (in different capacities) and is always honest and gracious. More

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Simply the best! It starts in sales with Robert Chodorowski, we have been dealing with him for over 7 years, and he is simply the best sales person we have ever dealt It starts in sales with Robert Chodorowski, we have been dealing with him for over 7 years, and he is simply the best sales person we have ever dealt with ever.... at any dealership... anywhere. He is invisibly good, there when you need him, but steps back when needed. His follow through is amazing! But the greatness does not stop there, Jamie Annese in service is always there when things go wrong, her communication is amazing, always responding promptly, and I feel that she always has my best interest at heart. . This is not a car dealership... to us it is a family, and they treat you that way. More

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Excellent dealership Everybody was very helpful, courteous and knowledgeable..no upsells...the put customer first..very pleased with my experience...total customer delight Everybody was very helpful, courteous and knowledgeable..no upsells...the put customer first..very pleased with my experience...total customer delight...very pleasing environment as well More

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Awesome client experience! It's my second consecutive new vehicle purchase at Ferman BMW and they constantly exceed my expectations. The staff is friendly and helpful. I've al It's my second consecutive new vehicle purchase at Ferman BMW and they constantly exceed my expectations. The staff is friendly and helpful. I've always felt very comfortable dealing with the whole team. More

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Quick and Easy 2nd vehicle we have purchased from Ferman BMW Palm Harbor. The entire staff from our client advisor Dan McCloy, General Sales Manager Karl Alvarez and 2nd vehicle we have purchased from Ferman BMW Palm Harbor. The entire staff from our client advisor Dan McCloy, General Sales Manager Karl Alvarez and Finance Director Bobby Haines all gave us exceptional service. You don't feel like your dealing with the typical sleazy car sales staff here. We are always treated in a respectful and professional manner throughout the buying process. My wife and I have bought many cars in our lifetime, most of the time we dread the experience. Buying from this team make it feel kind of like dealing with your family. Highly recommend this sales team to take care of your car buying needs. Allen H. More

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