Karl Alvarez | Page 62

Great people selling great vehicles Our purchase of a new 2019 BMW X3 was a friendly, professional experience from start to finish. Dan and Mary were attentive yet never pushy and VERY p Our purchase of a new 2019 BMW X3 was a friendly, professional experience from start to finish. Dan and Mary were attentive yet never pushy and VERY patient with us as we worked out which vehicle we wanted. Once we decided on color/options, the staff at Ferman BMW worked very hard to find us a vehicle that matched our request. We were afraid that we would have to wait 4-6 weeks on an ordered vehicle, but Dan and Mary were able to find us one and had it shipped in quickly. These salespeople were great at meeting our every need and addressing any concerns immediately. Dan called every day from the time we located the car out of state until it was delivered, keeping us informed throughout the process. When we went to close on the purchase, there was a miscommunication and we wound up with a 2019 model instead of the 2018 that we had planned on. The factory rebate that we figured into the price was not available on the newer car but Karl was very accommodating and made the deal work. Dan and Mary even bought us a coffee mug and BMW hats for the kids! (Karl bought me a set of upgraded floor mats:) I would highly recommend Ferman BMW to anyone in the market for vehicle. More

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Happy Client As most people can relate, I dread the whole car buying process. Thankfully, Brian Gains at Ferman BMW was my client adviser. He was very professional As most people can relate, I dread the whole car buying process. Thankfully, Brian Gains at Ferman BMW was my client adviser. He was very professional, knowledgeable,and kind. I never felt pressured, not even once. He returned calls and texts promptly with his English charm. :) The negotiation process was extremely easy and I walked away feeling great about my purchase. I highly recommend him and would buy a car from him again. More

by Adrienn1 Verified Customer Verified Customer

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Best BMW Dealership in Tampa Bay Ferman knocks itself out to deliver outstanding customer Service and support. See Client Advisor Mary Keller if you want to be treated like royalty! S Ferman knocks itself out to deliver outstanding customer Service and support. See Client Advisor Mary Keller if you want to be treated like royalty! She goes above and beyond to create an exceptional, stress-free experience. Rest assured Ferman will do everything in its power to make sure you drive away in the BMW of your dreams, and that when you return for Service, you and your ride are treated with tender loving care. I just bought my 5th BMW, my 4th from Ferman and 4th with Mary. I won’t go anywhere else. More

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Great people!! Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It woul Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It would be nice if Ferman BMW would offer a detail. my overall experience is great. More

by AntonioM4 Verified Customer Verified Customer

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Excellent and attentive service Steve Venden is a very detail-oriented, we’ll informed and customer focused provider. Our second buying experience from this dealer was the best and w Steve Venden is a very detail-oriented, we’ll informed and customer focused provider. Our second buying experience from this dealer was the best and won’t be the last! More

by Catherine E Verified Customer Verified Customer

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Excellent attention and service. I have been a Ferman customer for over ten years and have enjoyed their excellent customer service and quality cars from the least expensive to the mo I have been a Ferman customer for over ten years and have enjoyed their excellent customer service and quality cars from the least expensive to the most expensive. More

by PHILGRT42 Verified Customer Verified Customer

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Amazing experience Thank you so much for my amazing new car!! My sales associate, Dan was knowledgeable, helpful, and friendly. I strongly recommend Ferman BMW & Mini a Thank you so much for my amazing new car!! My sales associate, Dan was knowledgeable, helpful, and friendly. I strongly recommend Ferman BMW & Mini and will be a loyal customer from here on! More

by jlmolloy7 Verified Customer Verified Customer

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Excellent service , friendly staff. Couldn't ask for more. I purchased a new M4, ordering it from the factory. Alexis kept me informed on status and delivery date. Pric , friendly staff. Couldn't ask for more. I purchased a new M4, ordering it from the factory. Alexis kept me informed on status and delivery date. Price negotiation was very smooth. Karl did an outstanding job working with Alexis to resolve a problem with my wife's new car, getting her into another one with little hassle. More

by Mrmojito Verified Customer Verified Customer

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Wonderful Custumer Service Great facility. Every one was extremely nice and professional. I will be a customer for life. Love my new ride. The manager was a pleasure to meet and Great facility. Every one was extremely nice and professional. I will be a customer for life. Love my new ride. The manager was a pleasure to meet and work with as well. More

by David Cooper Verified Customer Verified Customer

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Very Highly Recomended Dealership! I got my 3rd car from this dealership. The staff are very friendly and helpful. I want to thank you Karl Alvarez for taking his time and going out o I got my 3rd car from this dealership. The staff are very friendly and helpful. I want to thank you Karl Alvarez for taking his time and going out of his way for ordering my car for me from Germany with Allan . Also I want to tank you for Alex my sales rep for keeping me informed about my car production and arrival to the USA. It was such a pleasant experience and I would highly recommend this BMW dealership to anyone who wants to buy or order a BMW. Everyone should get an Ultimate Drivung Machine from this dealership! More

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