Karl Alvarez | Page 64

Would recommend Being that this is a high volume dealership we were able to negotiate an exceptional deal. The team was attentive and helped to expedite the car purch Being that this is a high volume dealership we were able to negotiate an exceptional deal. The team was attentive and helped to expedite the car purchasing process once an agreeable price was reached. Everything from the negotiation to final pickup went off smoothly and efficiently. After pickup there was an issue with one of the features and the team was willing and able to sort out the issue with no hesitation. Go to this dealership if you want exceptional customer service, hassle free negations, and an overall agreeable experience. More

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Efficient and pleasant car buying experience. Robert was the consummate professional. He really facilitated a comprehensive but expedited purchase, and put me at ease throughout the whole. The Fer Robert was the consummate professional. He really facilitated a comprehensive but expedited purchase, and put me at ease throughout the whole. The Ferman BMW staff were also very helpful and informative without being overbearing. I highly recommend Robert to anyone looking for an efficient and pleasant car buying experience. More

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LOVE MY SALESMEN and SERVICE TECHS I have been a customer of Ferman since 2011 This is my 3rd BMW and I have watched the dealership go through changes! Over the last year the increase I have been a customer of Ferman since 2011 This is my 3rd BMW and I have watched the dealership go through changes! Over the last year the increase of Service in the Service department and the care taken by my advisors has made me feel like home at this dealership. I also have besides myself my sister who has purchased two cars from Steve and Myself two Cars and My parents all bought from Steve. His un assuming attitude and actual looking at what is needed by the individual makes him the Best Salesman. He truly cares about the person regardless of the walk of life the person is in. I Have and will continue to refer people to this dealership. I have absolutely noticed that this dealership is run by someone who wants the utmost care of people! Thanks for my new car and I look forward to coming for coffee and talking! More

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Happy Customer Robert Chodorowski is awesome. I recently purchased my first BMW and he made the experience a great one! He was very patient, very personable and answ Robert Chodorowski is awesome. I recently purchased my first BMW and he made the experience a great one! He was very patient, very personable and answered all my questions, and even all of my parent’s questions, with a very friendly and positive attitude. Robert is very knowledgeable about the cars and made me feel comfortable. I will definitely be back to buy another one. Karl and Tomas are also awesome! I knew what I wanted and they made it happen. The team at Ferman BMW of Palm Harbor are like the cars they sell, a well crafted machine. More

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Phenomenal Ferman BMW Experience From beginning to end, Alex Wolf, and the entire staff made the buying experience a very enjoyable one. We will definitely be returning for our next v From beginning to end, Alex Wolf, and the entire staff made the buying experience a very enjoyable one. We will definitely be returning for our next vehicle! More

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"PRICELESS CUSTOMERS SERVICE AND A GREAT EXPERIENCE" I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn't sure it would go thru with the bank, if you know what I mean. However, the finance guy made it happen for me. I don't remember his name, but I called him "pretty boy" as he is a very handsome young man! While we were there waiting, me and my granddaughter, Dan, my sales person, took great care of us. The waiting area was clean, and it had plenty of snacks and drinks available. The best part was that they have an area for kids, so my grandbaby was entertained and did not asked me once if we were done yet. ;-) So I went home with my new vehicle, and when I got there, my husband got very upset with me because I did not consulted him before I agreed to purchase the vehicle. He does not like car payments!!! But I wanted a newer car with more up to date features. He was so mad at me that he was ready to divorce me! So on Monday morning, I went to see Karl Alvarez to see what he could do to help me., because I loved the new car, but I love my husband more!!! As I sat in his office, he took the time to listen to my dilemma, even though it wasn't his problem that I chose to not consult my husband. His reply to me was, "Don't worry! We will make right and we'll do what we have to. But the sale of a car is not worth a broken relationship!" I was shocked when I heard that, as again, it wasn't his problem. He told me to call my husband and ask him what will make him happy. My husband went with me 2 days later to talk to Karl. He listened to my husband and they got to an agreement! I got to keep my newer car and my husband too! To me, that was priceless!!!! No other dealership that I have ever dealt with really could not give a c*** about my life or problems as long as they got the sale. But at Ferman BMW they are not like that! They care about the whole customer experience from beginning to end, including saving a marriage! When ever I am ready to buy that brand new BMW, I promised Karl that I will come back to them!!!! THANK YOU FROM THE BOTTOM OF MY HEART TO DAN MACDONALD, MY SALES PERSON, JARED WHITE, AND TO KARL ALVAREZ FOR THE PRICELESS COMMITMMENT TO CUSTOMER SERVICE!!!! More

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Pleasantly surprised I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman. More

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Absolutely the best experience ever!!! AlexWolf was excellent. He searched thoroughly and found the car I wanted. Answered all questions.. kept me comfortable n a difficult situation. I co AlexWolf was excellent. He searched thoroughly and found the car I wanted. Answered all questions.. kept me comfortable n a difficult situation. I could not have had abetter salesperson. I have told my friends he's the Best at his job. There is not enough space on this platform to tell you how much I appreciate Alex and his hard work for me. More

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New car We bought a new car and Mary Keller was awesome. She helped us without pressuring us and had everything done in a very timely manner. We bought a new car and Mary Keller was awesome. She helped us without pressuring us and had everything done in a very timely manner. More

by ALANDURHAM1 Verified Customer Verified Customer

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BMW 2018 540i Our highest complements to Alex Wolf. He made the buying experience wonderful. He’s very kind, professional and a credit to his craft. We appreciate Our highest complements to Alex Wolf. He made the buying experience wonderful. He’s very kind, professional and a credit to his craft. We appreciate him and his help. Thank you Mr. Wolf. - Marie & Zyggi Horocki More

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