Kathy Ottmer
Kathy Ottmer at Lester Glenn Subaru
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Kathy Ottmer | Page 2

Service Consultant

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9
106 Reviews

Dealership Experience

22 yrs, 3 mos

Industry Experience

42 yrs, 6 mos

4.9

106 Reviews

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106 Reviews of Kathy Ottmer

April 25, 2024

Dealership Rating
Employee Rating

Always great service. Kathy is a great service manager all my problems are always taken care of promptly More

by Jim P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Giordano

Apr 29, 2024

Lester Glenn Subaru responded

Hey Jim, Thanks for your kind words! We're thrilled to hear that you consistently receive great service from Kathy! Providing prompt and efficient service is what we aim for, and we're glad she's able to take care of all your problems promptly! We'll be sure to pass along your compliments to her. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 24, 2024

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Kathy Ottmer is an amazing representative. It's obvious that she knows how to take care of her customers and possesses a wealth of knowledge about Subaru's operation and maintenance. I've bee More

by vingoe110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Lester Glenn Subaru responded

Hey vingoe110, Thank you for your loyalty and for sharing your experience with us! We're thrilled to hear that Kathy provided you with amazing service and that she's one of the reasons you keep coming back! Providing exceptional customer service and expertise is what we strive for, and we're glad Kathy delivered on that promise for you! We'll be sure to pass along your kind words to her. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 24, 2024

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This was a very stress free experience and any problems we ran into Francis was right there to fix everything and make sure we were good to go. The customer service was great and the environment was very f More

by catherine klina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2024

Lester Glenn Subaru responded

Hey Catherine, Thank you for sharing your experience with us! We're delighted to hear that Francis provided you with excellent service and resolved any problems that arose, making your experience stress-free! Providing great customer service in a friendly and welcoming environment is what we strive for, and we're glad that's been your experience with us! We're honored to have you as loyal customers for over twenty years, and we'll continue to work hard to ensure your satisfaction. If you ever need anything else or have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 23, 2024

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Employee Rating

Very pleasant experience. Everyone I dealt with was courteous and very experienced in what they did. Will keep using this service center for my Subaru. More

by AZZILAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Lester Glenn Subaru responded

Hey AZZILAINE, Thanks for sharing your experience with us! We're thrilled to hear that you had a pleasant experience at our service center! Providing courteous and experienced service is what we strive for, and we're glad to know that our team met your expectations. We look forward to continuing to serve you and your Subaru in the future. If you ever need anything else or have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 21, 2024

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The team of service agents where exceptional when addressing any questions I had . Explained everything I had asked about. More

by JANICEEISMANN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Keith Conroy

Apr 26, 2024

Lester Glenn Subaru responded

Hi Janice, Thank you for sharing your experience! We're thrilled to hear that our service team provided you with exceptional assistance and addressed all your questions thoroughly! Providing clear explanations and attentive service is what we aim for, and we're glad to hear that we met your expectations. If you ever have more questions or need further assistance in the future, don't hesitate to reach out to us. We appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

April 20, 2024

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Courteous friendly and professional while eager to assist customers in anyway. Informative about service and needs for your care. More

by ZAFFJ204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Lester Glenn Subaru responded

Hi ZAFFJ204, Thank you for your review! We're delighted to hear that our team was courteous, friendly, and professional while eager to assist you in any way! Providing informative service and addressing your car's needs is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 19, 2024

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Employee Rating

Kathy Ottmer is a great asset as service consultant at Lester Glenn Suburu. Completely trust her decisions in knowing what is best for our two Suburu s. She is extremely knowledgeable and It is a comfort More

by DATTOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Lester Glenn Subaru responded

Hi DATTOLI, Thank you for sharing your experience with us! We're delighted to hear that Kathy has been great! Building trust and providing knowledgeable guidance is what we strive for, and we're glad Kathy has consistently delivered on that front! Your satisfaction and confidence mean a lot to us, and we appreciate your trust and support. If you ever need anything else or have more feedback to share, please don't hesitate to reach out! We're here to assist you in any way we can! Happy Driving, The Lester Glenn Subaru Team

April 18, 2024

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Employee Rating

Everyone was very helpful and a pleasure to deal with. Very nice experience. We are repeat customers More

by MOMAPRYOR1
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Apr 19, 2024

Lester Glenn Subaru responded

Hi MOMAPRYOR1, Thank you for sharing your experience with us! We're thrilled to hear that everyone was very helpful and that you had a pleasant experience dealing with us! Ensuring customer satisfaction is our priority, and we're glad we could make your experience a positive one! We appreciate your loyalty as repeat customers, and we look forward to assisting you in the future! If you ever need anything else or have more feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 17, 2024

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Worked with Kathy and she was extremely helpful. . i have always had a good experience when getting car serviced. More

by jsteidle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Lester Glenn Subaru responded

Hi jsteidle, Thank you for sharing your positive experience! We're thrilled to hear that Kathy provided you with extremely helpful service, and we're glad to hear that you've consistently had good experiences when getting your car serviced with us! If you ever need anything else or have more feedback to share, please don't hesitate to reach out! We appreciate your support! Happy Driving, The Lester Glenn Subaru Team

April 16, 2024

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Employee Rating

Excellent Service Dept & Personal. Kathy is always attentive to the needs of your car. The only issue for some reason I did not receive text messages. Kathy checked and my cell number More

by VERLMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Lester Glenn Subaru responded

Hey VERLMR, Thanks for sharing your feedback with us! We're delighted to hear that you've had an excellent experience with our Service team and that Kathy has been attentive to your car's needs! We're sorry to hear about the issue with the text messages. It sounds like you've done a thorough check on your end, and we have shared this feedback with our management team and we will certainly look into this further to ensure everything is working smoothly! If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Happy Driving, The Lester Glenn Subaru Team

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