

361 Reviews
Write a ReviewDealership Experience
2 yrs, 11 mos
Industry Experience
6 yrs, 1 mo
Languages Spoken
English
361 Reviews of Katie Fuller
June 27, 2025
My first time using the service department, it was okay. They kept me informed on the status of my vehicle. They kept me informed on the status of my vehicle. More
Other Employees Tagged: Austin Meek, Simon Chan
June 18, 2025
My 2023 Rav4 XSE Hybrid was having random issues with front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan when I brought my Rav4 in for 30K service. I decided to stick with him and build a relationship with him on service versus seeing other service writers on every visit that I make. Simon has been great and I appreciate working with him. The shop was able to definitively diagnose the issue to be the front camera and replaced it. So far, I have driven the car for 30 minutes without issues. Previously, after 10 - 15 minutes, the car would start to display safety system errors. So far so good and hoping it will stay that way. More
Other Employees Tagged: JC Cooper, Simon Chan
June 13, 2025
Great customer service, and love the detailed explanations! I would recommend having snacks or candy in the waiting area. explanations! I would recommend having snacks or candy in the waiting area. More
Other Employees Tagged: Zach Claybrooks, Simon Chan
June 09, 2025
Great service team and dealership. They contacted me about service deals and then provided quick maintenance service. They contacted me about service deals and then provided quick maintenance service. More
Other Employees Tagged: Steve Clark, Austin Meek, Zach Claybrooks, Carlos Ortega , JC Cooper, Costas Hernandez
June 07, 2025
Failed to tell me I needed my tires changed so i had to find out when I went to service my car find out when I went to service my car More
Other Employees Tagged: Austin Meek, Zach Claybrooks, David Cobb, Carlos Ortega , JC Cooper, Costas Hernandez , Simon Chan, Jeff Silvers, Bob Nascimento
June 04, 2025
Had to return due to technician breaking oil gasket on a routine oil change and servicing appointment. Second time this year where the staff did not perform maintenance correctly. routine oil change and servicing appointment. Second time this year where the staff did not perform maintenance correctly. More
Other Employees Tagged: JC Cooper