Katie Lyons

I consider Chris Vachris and the entire service team to be a truly “best-in-class” organization. I’ve always had an excellent experience with them, and they’re the main reason I remain a loyal Rallye custo be a truly “best-in-class” organization. I’ve always had an excellent experience with them, and they’re the main reason I remain a loyal Rallye customer. More

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Timely service which completed all of the scheduled tasks. Appreciated Katie’s input on keeping the car running smoothly. tasks. Appreciated Katie’s input on keeping the car running smoothly. More

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Turbocharged, all-wheel-drive machines built for extreme durability, rapid acceleration, and precision control on unpredictable surfaces. durability, rapid acceleration, and precision control on unpredictable surfaces. More

by bijua3012 Verified Customer Verified Customer

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great service an katie made sure i know status of car i would recommend rally to other people would recommend rally to other people More

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Excellent fast service great help from my service advisor very professional and knowledgeable start to finish very professional and knowledgeable start to finish More

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Concierge service. Knowledgeable, friendly and attentive people. Would recommend this dealership to my friends and family. Knowledgeable, friendly and attentive people. Would recommend this dealership to my friends and family. More

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I am a customer with Rallye for close to 25 years. Leased an Acura, many BMW's and various Mercedes cars. Just in October came out of a 4 year lease on GLB250. Did not have any problems, decided to l Leased an Acura, many BMW's and various Mercedes cars. Just in October came out of a 4 year lease on GLB250. Did not have any problems, decided to lease another 2025 GLB250. From day 5 have problems with it. Every time shift gears I hear a loud BANG from under the car, I drive and can hear a bang as well, I park the car - a bang again. When I drive 34-35 miles I can hear a very loud high pitch coming from the car. I took the car to Rallye service and after 2 days was told ' there is nothing wrong with the car. The Forman said nothing is wrong, and his boss the service manager told me the same and added this problems are on every Mercedes model. He is kidding me, the GLC300 loner they game me had no problems what so ever, the GLB250 the manager and I took for a test drive had no problems either. Not sure what this people trying to do or what they are covering here I wrote the General manager and did not get a reply. I will wait a few days, and I do intent to ask the Rallye CEO and the General Manager if they agree with their people's assessment??? I also plan to get in touch with Mercedes USA headquarters and find out why am I having so many problems with the car. I am extremely dissapointed in the folks at Rallye. I never had problems like that. I am STRONGLY recommending nobody should buy or lease cars from this outfit. More

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Everyone that I have dealt with has been wonderful! Larry Greco is an all-star! I have with working with him since 1989!!! Kties Lyons is my Service Advisor and is outstanding! I must also give 5 s Larry Greco is an all-star! I have with working with him since 1989!!! Kties Lyons is my Service Advisor and is outstanding! I must also give 5 stars to Elkin and Paulee (In reception in sales) and Margie (in reception at service). More

by WONDERFULLIFE13 Verified Customer Verified Customer

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Horrible experience, car was there for days, we didn’t have a loaner as we thought this would be a 2 day fix. Took forever picked up car same problem happened 5 minutes for dealership. Katie had advised have a loaner as we thought this would be a 2 day fix. Took forever picked up car same problem happened 5 minutes for dealership. Katie had advised it was checked out a few times. My wife and Katie apparently argued and she was given a loaner and the car was there for a lengthy time before it was fixed. We are both quite disappointed. More

by M4GRAPHICS23 Verified Customer Verified Customer

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Katie is the utmost professional. Her attention to detail and care for her clients is unmatched. Simply put she is the best!! Her attention to detail and care for her clients is unmatched. Simply put she is the best!! More

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