Keith Nichols

This dealership makes you feel respected and appreciated. The space was the classy and the staff were attentive and professional. The space was the classy and the staff were attentive and professional. More

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Formal complaint: Multiple problems experienced with this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those days the vehicle was in the service of at the dealership trying to fix the cameras that kept popping out at various times during the ride, which caused grave stress on my family as my daughter has sensory issues. I explained this to the dealership the only option available was to trade in the vehicle so I did as it was the Thanksgiving holiday season approaching, and I needed a vehicle so I reluctantly traded the vehicle in and took a $10,000 depreciation. Same day I traded the vehicle in I purchased the 2025 GLE 350, after contacting Mercedes-Benz of, corporate and spoke with Scotty, who helped me out with a $5000 credit certificate towards the purchase of that vehicle, plus the general manager, Keith Nichols said he would play with the numbers and I purchased the vehicle at a good rate and essentially broke even with the $ $10,000 depreciation loss from the 2024, CLC 300 trad in. Keith Nichols was very upset with the $5000 corporate credit towards the purchase of the car stating "I'm not making any money, I'm losing money". Since then, I've had nothing but bad experiences as the new vehicle GLE 350 that I had for five days. They showed me an internal vehicle List of cars that they had on the lot so I picked that car because it had 20-inch rims and very low mileage only 4k, and it never been titled Keith Nickel said it was a company loaner car so I thought it was a good deal and I purchased the car. It never dawned on me to beep the horn so, after driving it a few days, I had to beat the horn while driving and it didn't work. I took it back to the dealership and showed Keith Nichols for obvious safety reasons. Keith Nichols, the general manager, inspected the horn and claimed there was nothing wrong with the horn I just had to "press it at the top, and it involved a learning curve and muscle memory". I thought that was strange and took the car back home so I contacted two buddies of mine who have the same vehicle, and they did not have that problem with the horn. Upon further research, the issues are consistent with a faulty clock spring. Keith Nichols gave me false information as he was very upset that "he lost money on this vehicle" and that I got corporate involved. Because of this subsequently it made my visits to this dealership not good. I have since then canceled my service to fix the horn as I don't trust the dealership and the general manager, Keith Nichols. I'm posting this because the public needs to be aware of their underhanded, tricks and games, and their lack of professionalism and safety of their customers. I switched to another Mercedes-Benz dealership to address the service concerns I outlined above. Overall, at this time I am satisfied with the vehicle but not the service provided by Keith Nichols general manager. He is completely incompetent!! And should not be representing Mercedes Benz in any capacity. I've been a proud and honored customer of Mercedes Benz just about all my life. This is by far the worst experience of purchasing a vehicle at Mercedes Benz of Silver Spring's. Stay away!! More

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MB of Silver Spring and Julian Chin made the car-buying experience an absolute pleasure. Julian was professional, knowledgeable, and genuinely cared about helping me find the right vehicle. I never felt pr experience an absolute pleasure. Julian was professional, knowledgeable, and genuinely cared about helping me find the right vehicle. I never felt pressured or taken advantage of—just supported every step of the way. The entire process was smooth, stress-free, and actually enjoyable—something I never thought I’d say about buying a car! More

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Chevist Mitchell and the entire MB team provided exceptional service. I’ve never had such a detailed presentation of a vehicle - Chevist was incredibly knowledgeable, patient and low-pressure. The r exceptional service. I’ve never had such a detailed presentation of a vehicle - Chevist was incredibly knowledgeable, patient and low-pressure. The rest of the team - from finance, to service - were also exceptional. More

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I thoroughly enjoyed working with Mr. Edward Moore. He was incredibly kind, genuine, and helpful. He was an excellent salesperson, and I couldn’t ask for anyone better. He genuinely showe Edward Moore. He was incredibly kind, genuine, and helpful. He was an excellent salesperson, and I couldn’t ask for anyone better. He genuinely showed interest in his line of work and in his Customers More

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It was our first time at Mercedes of Silver Spring and won’t be our last! Superb customer service from Edward Moore. We recommend you stop by to see for yourself. won’t be our last! Superb customer service from Edward Moore. We recommend you stop by to see for yourself. More

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I had a wonderful experience at Mercedes-Benz of Silver Spring, and I want to give a special shout-out to Chevist, who made the entire process smooth, professional, and enjoyable. From the moment I walked Spring, and I want to give a special shout-out to Chevist, who made the entire process smooth, professional, and enjoyable. From the moment I walked in, Chevist was welcoming, knowledgeable, and attentive. He took the time to understand what I was looking for and guided me through all of my options without any pressure. His communication was clear, honest, and respectful, and he made sure I felt confident in my decision every step of the way. I truly appreciated his patience and expertise, and I couldn’t be happier with my new Mercedes. If you’re looking for excellent service and someone who genuinely cares about your experience, I highly recommend asking for Chevist. Thank you to Chevist and the team at Mercedes-Benz of Silver Spring for a great car-buying experience! More

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I had a great experience, Mr. Edward Moore was nothing but amazing the silver spring team was very helpful! Edward Moore was nothing but amazing the silver spring team was very helpful! More

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This was the fastest and most pleasant car buying experience my wife and I had. experience my wife and I had. More

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Julian went above and beyond to ensure my satisfaction and exceeded my expectations with a seamless experience! So happy he is back! Overall, everyone that I engaged with were great and are the reason w and exceeded my expectations with a seamless experience! So happy he is back! Overall, everyone that I engaged with were great and are the reason why I continue to be a part of the Mercedes of Silver Spring family! More

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