Kelsey LeRoy | Page 16

Great service, great attitude, the guy I talked to explained everything and answered all my questions happily. Now my car runs better than when I bought it. explained everything and answered all my questions happily. Now my car runs better than when I bought it. More

by VANNESTJACOB Verified Customer Verified Customer

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Excellent customer care. Service was efficient and quick. Lovely people and caring, thank you. Best dealership in Kalamazoo hands down. Buying a car is one part of the journey, the most important other part Lovely people and caring, thank you. Best dealership in Kalamazoo hands down. Buying a car is one part of the journey, the most important other part is the servicing department. Keep up the good work! More

by NYCELECTRA Verified Customer Verified Customer

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Amazing as always! Almost like your in control of your own service! They listen and they care!! Would never go anywhere else for my service on my 2020 Jetta! own service! They listen and they care!! Would never go anywhere else for my service on my 2020 Jetta! More

by Hannahleigh Verified Customer Verified Customer

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I was told when I brought my car in because of a check engine light, that they would have to keep my car for a couple of months because of COVID 19 factiry shutdowns causing parts shortages. Hanna in the engine light, that they would have to keep my car for a couple of months because of COVID 19 factiry shutdowns causing parts shortages. Hanna in the VW service area arranged a rental car and had someone drive me over to pick it up. I went in 12 days later(a Thursday) to clean out my car and was told that the parts would be there the next Monday and my car would be ready by the following Monday. I was shocked it was going to be done that quick. Drew in the parts department went out of his way to locate the needed parts from another dealership and sweet talk them in to letting him have them for my car. Drew is a rockstar! And Hannah took care of everything for service warranty and the return of the rental. Thank you for such a great experience and getting my car back to me so quickly. More

by CAROL.FROELICH87 Verified Customer Verified Customer

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I called ahead to see if my parts ordered by them were in. They said yes. Turns out one of the parts is no longer manufactured. So instead of telling me this at the time they had me come in and sit for in. They said yes. Turns out one of the parts is no longer manufactured. So instead of telling me this at the time they had me come in and sit for two and a half hours plus waiting for them to fix the problems. THEN they told me at the end of the two and a half hours they didn't have one part needed to complete/fix one of the problems. So they are in the process of attempting to find the no longer manufactured part from somewhere. A used part I would guess. They ran a diagnostic test on my car. My guess is it showed them there were two problems. The dash board indicator lights showed that was the case. So why did the gentleman tell me they didn't know the one sensor wasn't working only after they put in the sensor in front left tire area. Wouldn't the diagnostic machine tell them there were two problems. If it didn't, why not since both lights on the dash board indicated that there were two problems. And since they probably knew there were two problems, and one of the problems they couldn't find a part for at the time because they weren't being produced. Why wasn't I called to tell me that. Why did I have to call them and then not be told that the one part wasn't being manufactured any longer and they were having a hard time finding a replacement. I would then have had an opportunity to say yes I will be in or no I won't be in until you have the other part or tell me you can't find it. And to just let me know the status of the other hard to find part. I had already paid for the diagnostic test and for the one sensor for the left front tire. It would have been nice if they had informed me up front about the part not being manufactured anymore and that they had to find it at another dealership or junk yard. So this means I will have to go back in for another service call and get additional labor charges to fix the problem they should have fixed in that session with that labor charge. Instead of giving me the opportunity to decide one way or the other, they didn't. I might have said don't bother with finding the no longer manufactured part. Just fix what you can. I hope they call me before they buy the part because the 2002 A4 isn't worth a lot at this time. So far I have put in over $700.00 to fix the sensor issues. I have sold the car and don't want to put in a ton of money for a car that might be worth $500.00. If that. Also when I went to pick up my car after they fixed it the SERVICE light came on. Now I will give them the benefit of the doubt on this one. Car went thru the car wash and it is possible water caused the rear tail light to go out after that washing. They wouldn't know that since the car was parked and not started by them again. I told them about the service light and tail light issue. They fixed the tail light with no problem. They said the service light came on because I had the oil changed at another location. Not at Maple Hill Audi. I informed them that I called to make an appointment but they couldn't get me in before my wife and I left on our vacation. Seems you need to call in at least three weeks ahead of time to get your oil changed. Because I called them two weeks in advance both times. I didn't get in for the oil change. I had the oil changed elsewhere. When I got back into the car the SERVICE light was still on. This is in addition to the two warning lights that are still on because the one replacement part wasn't enough to turn off either of the lights. You would think they would have turned off the service light as a curtesy since I don't need an oil change for another 2000 miles or more and the sticker on the window says when the next service is needed. And after they had replaced the rear tail light. I bought the 2002 A4 from them and have had it maintained by Maple Hill every service call except the last two oil changes that I couldn't work in because they were too busy to work me into their shop for an oil change. When I need an oil change I will contact them again. Or my brother has that opportunity to do so since the car is his. And when I went out to find the car they didn't mention it was inside so I got to walk the entire length of the building, go back inside and ask them if the car was inside since I couldn't find it outside. They said yes. That was just frustrating. That is when they told me about the oil issue. She didn't say they didn't bother to turn off the service light. She told me it was on because I had the service done else where. I got the impression it was my FAULT the light was on since the oil change wasn't done by them. And my take is evidently it will stay on until the oil is changed by them. I hope this impression is in error because that seems pretty petty to me. I hope I get better service on our 2020 A4 Allroad. Because I didn't purchase it from Maple Hill Audi. And I would hope they wouldn't hold THAT against me. More

by ROBERT_HOLLEY40 Verified Customer Verified Customer

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My car was inspected in a timely and thorough manner. The staff was friendly, informed and treated my requests with seriousness. I was scheduled quickly for both services needed. staff was friendly, informed and treated my requests with seriousness. I was scheduled quickly for both services needed. More

by info Verified Customer Verified Customer

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Customer service provided from (Kelsey Leroy) was at her best and delivered in a positive fashion. Andrea Walker went out of her way to say hello and asked if I was being taken care off best and delivered in a positive fashion. Andrea Walker went out of her way to say hello and asked if I was being taken care off More

by DOUGSANTEE Verified Customer Verified Customer

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They did a fine job. They squeezed me in at the end of the day to get me back on the road. I was on a donut spare. Appreciated! the day to get me back on the road. I was on a donut spare. Appreciated! More

by DAVID.MCNABB Verified Customer Verified Customer

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Hannah and Kelsey handled my appointment in a courteous and professional manner. I appreciated their great customer service and I will certainly be back in the future. and professional manner. I appreciated their great customer service and I will certainly be back in the future. More

by PBONIFER Verified Customer Verified Customer

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by DLHEALY Verified Customer Verified Customer

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