Ken Delk

My salesman Ken was a gem, great to work with and easy to talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still i talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still inside from the previous owner, lotion and lipstick marks on a bunch of surfaces but in the grand scheme of things not a show stopper, I was set on buying the car so not the biggest deterrent and easy to sort out. I had texted ahead of time that I intended on buying that car the next day and had texted Ken ahead of time to have the car arranged to be cleaned up and given a full tank of gas. I was not satisfied with how clean the car was, and I was promised a decent detail. After picking the car up, it was evident the car was only given a quick vacuum and a light dusting, not impressed with that. Second thing that is STILL currently an issue, I traded in my vehicle and requested they do a title transfer and it was understood I was to come and pick up the registration and documentation from the dealership just to make things easier since I’m just down the highway from the dealership currently it’s March 21st as I type this review, I bought the car on February 27th and I have still yet to receive my registration paperwork, I checked in to ask about the status of it and was given conflicting information, apparently at first it was because the DMV had no power and then the next day it became “we mailed it out on the 12th of March you should have it by now” which I still don’t so not really sure what’s up with that. I’ve owned several BMW’s in the past but I’ve never bought one directly from a BMW dealership, I expected a certain caliber of customer service but I have to say this experience did not live up to that expectation. More

by MO.HAMZAH92 Verified Customer Verified Customer

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I have had a relationship with Ken, Senior Client Advisor and Adam, Operation Manager for more than a decade and four or five purchases. They have always been straightforward and honest. The few times I've and Adam, Operation Manager for more than a decade and four or five purchases. They have always been straightforward and honest. The few times I've had a problem, they've worked with me and Brittaney the Service Location Manager. This is not the closest BMW dealer for me nor the largest. I have and will always go out of my way to work with the team at BMW of Westlake. More

by scott.fine Verified Customer Verified Customer

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The dealership went out of their way to order a rare M for me and once again, the team made my buying experience a pleasurable one. for me and once again, the team made my buying experience a pleasurable one. More

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The salesman went out of his way to make sure the car got ready for me. Everything went fairly fast and all of my questions got answered. ready for me. Everything went fairly fast and all of my questions got answered. More

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Great place to buy a car! I had a wonderful experience it went smoothly and fast I had a wonderful experience it went smoothly and fast More

by CHRISTINA Verified Customer Verified Customer

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Always an exceptional experience getting service at BMW Westlake. Cory does an excellent job and is very professional. Westlake. Cory does an excellent job and is very professional. More

by Dr. Brian Yee Verified Customer Verified Customer

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Very professional. 2nd car I bought from Kelly. I drove from Detroit because Kelly was so great with my first purchase! 2nd car I bought from Kelly. I drove from Detroit because Kelly was so great with my first purchase! More

by brett Verified Customer Verified Customer

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Ken Delk made us feel very relaxed. The whole process was a very pleasant experience. The whole process was a very pleasant experience. More

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First the people are great also place is nice and clean. Has a good selection. Has a good selection. More

by rayabdulwali Verified Customer Verified Customer

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Ken was a pleasure to work with. He asked me all the right questions and listened to me when I told him what I was looking for. He didn't waste my time or show me anything that I wou He asked me all the right questions and listened to me when I told him what I was looking for. He didn't waste my time or show me anything that I wouldn't be interested in and didn't try to sell me above the budget I set. I felt taken care of vs sold to and that means a lot! Mike in the financial dept answered all of my questions and got me in and out quickly and on my way with my new car! Ian was extremely helpful in explaining all the features of my new car to me and got me all set up. When something wasn't connecting properly and I had to return he was very patient and reset it for me. I am technological challenged so his patience with me did not go unnoticed! More

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