Kevin Cappelli | Page 6

Great Sales and Service From the time we bought our Honda Accord in 2010 thru the present service appointments, we have been pleased with the excellent sales and service prov From the time we bought our Honda Accord in 2010 thru the present service appointments, we have been pleased with the excellent sales and service provided by Don Ayres employees. More

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Female Friendly Honda Service Doug Waltz, Doug Settle, Kevin Cappelli, Troy Johnson (mechanic Dave S.), along with others not mentioned, have always been friendly and helpful when Doug Waltz, Doug Settle, Kevin Cappelli, Troy Johnson (mechanic Dave S.), along with others not mentioned, have always been friendly and helpful when I bring my 2001 Accord in for service. I have not ever had a problem with any of the staff. They are great about caring for my service milestones and the times that other things pop up! When I have a service that takes a few hours, the shuttle is a great way for me to get a thing or two done while I wait. Otherwise the waiting room is nice enough, I do not mind waiting there. I recommend Don Ayres Honda Service for anyone with a Honda! They do service other vehicles as well and I am sure you would find the service to be what you expect it to be, great! More

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I have always had good experience at the Honda dealer. When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the Hondadealership More

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Best car dealer on the planet Don Ayres is the best car dealership I have ever worked with. It all starts with the people that they have. From sales to parts to service everyone Is Don Ayres is the best car dealership I have ever worked with. It all starts with the people that they have. From sales to parts to service everyone Is friendly and knowledgeable about the product. I have purchased a number of vehicles over the years both new and used and have always been pleased. If you want the best vehicle and service in the business then go to Don Ayers! Mike Frazier Angola, Indiana More

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great service! I take my 2013 Civic to Don Ayres for it's 5000 mile interval service. This is the first car in 30 years that I will actually be responsible for what I take my 2013 Civic to Don Ayres for it's 5000 mile interval service. This is the first car in 30 years that I will actually be responsible for what it will look like with 100,000 miles on it. The service team at Don Ayres will help me accomplish that goal. They are all very friendly and they make me feel like my Civic and myself are the most important thing they have going that day.See you at 25000 miles. Bill Lowen More

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The best service place in town Our company spent years bouncing from service shop to service shop. But once we found Don Ayers, we settled in. For the past 12 years, we have been Our company spent years bouncing from service shop to service shop. But once we found Don Ayers, we settled in. For the past 12 years, we have been bringing most of our company vehicles (they don't work on our biggest trucks so we have to go elsewhere for those), as well as our personal vehicles. GMC's, Fords, Hondas & Toyotas have all been handled with excellence. Hands-down, bar-none, this is the best service place in town in my experience. Over the course of these years we have received hundreds of services and repairs from Don Ayers. No one is perfect, and there have been a few "misses" (less than one percent). But even these are handled with professional responses. Kevin Capelli does a great job as our head account manager, and Charles Suter is the consummate professional as our point man. And all the guys are well-trained to fill in when Kevin or Charles are not available. Having experienced the service departments of many of the other Fort Wayne options, I think it is crazy to use anyone else. Stick with the best for less headaches and less down time. Trent Schrock President, Paragon Landscape, Inc. More

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New 2015 CRVEXL-My Dream Andy Hitzemann, the Honda salesman has helped us purchase new Hondas for the past 7 years or so and before that another excellent salesman who has sin Andy Hitzemann, the Honda salesman has helped us purchase new Hondas for the past 7 years or so and before that another excellent salesman who has since retired helped us purchase Hondas going back to 1986 with a new Civic. We have also purchased several used Hondas from Don Ayres over the years for our children and the service department and the body shop have always provided excellent service. We are already thinking of buying a new Honda HRV in the near future so we hope Andy is still around when we are ready. By the way, our first Honda was a 1979 Accord hatchback we had to buy used because back then there were no new ones in stock. More

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Above & beyond . . . exceeding expectations ! Kevin is the consummate professional. He sensed my wife's sense of urgency to get back to her teaching job and gave her a demo car to drive - WOW ! T Kevin is the consummate professional. He sensed my wife's sense of urgency to get back to her teaching job and gave her a demo car to drive - WOW ! The attention to detail on communication with his mechanic and explanation back to us was efficient and to the point. Problem resolved. Job well done Kevin ! More

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30 Years of Satisfaction as a Don Ayres Honda owner I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "g I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "go to" guy. He is the warmest and the most capable service technician I have ever encountered: knowledgeable, up-to-date training, professional, and personal. Doug Settle is master Service Manager, without a doubt the most competent person in my 30 years of experience. He expects excellent performance from his team. It is obvious that he is respected for his professional and personal interest in his employees and those whom he serves as customers. My deceased wife was an enthusiastic and satisfied customer and considered Dave Steenport to be the person we would miss the most if we ever relocated. Two of my three daughters are Don Ayres Honda owners -- one lives near Atlanta, and the other in Gurnee, IL. The latter receives all of her service on her Honda ('06) from Dave Steenport through Doug Settle. Years ago I would visit various dealerships, but now when I think of a new car, I think of the Service Department and would only visit Don Ayres. Gratefully, Steve Sullivan More

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Simply the best . . . Doug & Kevin are the only service employees that make me feel good about spending money on my Hondas. Their honest, integrity and attention to detail Doug & Kevin are the only service employees that make me feel good about spending money on my Hondas. Their honest, integrity and attention to detail are critical components of my repeat business @ Don Ayres. I look forward to visiting their Service dept and frequently find myself doing commercials for them when discussing in my social circles. The mechanics appear to be class act parts of the team. I would love the opportunity to meet some of them who work on my car. More

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