Kevin McDougall | Page 15

As soon as Kevin McDougall welcomed us, we felt our experience was going to be positive. We were not disappointed. Kevin was very professional and helpful in so many ways. He is definitely an as experience was going to be positive. We were not disappointed. Kevin was very professional and helpful in so many ways. He is definitely an asset to the dealership. We know now why Tucson Subaru has been rated first in the past several years in the Best of Tucson. With the extraordinary assistance we had from Kevin, Terry Iseminger and Louie Ascencio , we know we made the right decision in our choice of cars. More

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We have come to just explore. And Debbie Bravo met us at the door. So we drive our new Subaru a few days later. Debbie very energetic,patient person. Plesure working with good s And Debbie Bravo met us at the door. So we drive our new Subaru a few days later. Debbie very energetic,patient person. Plesure working with good sales person. More

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My husband and I are first time Subaru buyers and couldn't be more pleased with our experience. From day one, when we met with Kevin McDougal to the day we picked up our car and worked with Louie couldn't be more pleased with our experience. From day one, when we met with Kevin McDougal to the day we picked up our car and worked with Louie Ascencio on the financing, we were very impressed with the professionalism of both men. Kevin was most helpful in our making our final choice and was willing to spend as much time as necessary for us to be able to make a choice with which we would be happy. He was as thorough on the day we picked up our car, carefully explaining all its features. He is a true gem. Louie was also very thorough in going through the financing we would be using. Also, the whole facility is clean, pleasant and extremely well appointed. More

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staff is very helpful and keeps you informed of the process as it moves along. process as it moves along. More

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Dealership had on hand a sample of every model which made it easier to compare an d contrast the difference. it easier to compare an d contrast the difference. More

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Kevin was extremely knowledgeable and helpful through the whole purchase, even staying after hours to finalize delivery. whole purchase, even staying after hours to finalize delivery. More

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My wife and I have purchased several new cars from this dealership without any complaints what so ever. We we have worked with Kevin McDougal before and ask for him because he is easy to deal with and trut dealership without any complaints what so ever. We we have worked with Kevin McDougal before and ask for him because he is easy to deal with and truthful. It matters us. Ms. Roberts in finance also has those qualities. More

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This dealership has changed for the worst over the last year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have p year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have purchased three new cars from the dealership and the first two were great! The first two, "this is our best price and we will give you this (a fair price) for your trade-in", we bought the vehicles. The third purchase in August of 2021 was filled with drama. They offered a very lowball trade-in offer (I can search the internet) and was adamant it was there best offer....okay we passed on the purchase, only to have the sales manager call me three weeks later and agree to the original terms we requested, we still bought the vehicle. During a service visit in August of this year I saw a used Ascent I was interested in and again they made a ridiculously low offer on my trade-in....so I walked away. During another visit in September, I again asked about a used Ascent, restated my desired trade-in value and asked about the remaining maintenance plan I had purchased on my trade-in transferring to the used Ascent, "no problem, it will transfer" I was assured. They did raise the value of the trade in to very close to what I wanted so the numbers worked for me and then the drama began.... "Well now I will have to check with Finance to see if the maintenance plan will transfer", which became "the maintenance plan expires today", which became "okay you have another year on your maintenance plan, but it doesn't transfer", it felt like bait and switch at best! I walked away without purchasing the vehicle. So, know I will keep my trade and this dealer will still perform the maintenance I was asking them to transfer to the Ascent and then a year from now I will drive to Phoenix and trade my car in on an Ascent because I will not purchase another car from this dealership. The only reason I gave this rating three stars is the outstanding service Dan Ford provides in the dealership service department. More

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Pleasant car buying experience. No pressure and very helpful. Kevin McDougall did a good job showing us what is available and giving us the opportunity to test drive both new and No pressure and very helpful. Kevin McDougall did a good job showing us what is available and giving us the opportunity to test drive both new and used models. Also Louie Ascensio was knowledgeable on financing and provided good information and got through the paperwork efficiently. Thanks! Steve More

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Kevin was very informative. He answered all of my. Questions and shared me with Information on Subaru He answered all of my. Questions and shared me with Information on Subaru More

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