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Toyota of Scranton responded

Dear Desiree(:, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had an amazing experience with the staff at Toyota of Scranton. Providing exceptional customer service and ensuring that all your questions and concerns are addressed is our top priority. We're here to help make your experience as smooth and enjoyable as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you. Thanks again for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear BJCATIVO, Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you are consistently satisfied with the service you receive at Toyota of Scranton. It's truly rewarding to know that all four of your vehicles trust us for their needs. Providing on-time service, easy scheduling, and reliable follow-ups are priorities for us, and we're delighted that you've experienced these aspects firsthand. Your loyalty means the world to us, and we look forward to continuing to be your trusted dealership for many years to come. Should you ever need anything or have any questions, don't hesitate to reach out. We're always here to help! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

R_ABREU12, Muchas gracias por tomarse el tiempo para dejar una reseña tan maravillosa! Estamos encantados de saber que tuvo una experiencia positiva con nuestro equipo de servicio al cliente. Brindar asistencia experta y garantizar que nuestros clientes se sientan valorados y apreciados es siempre nuestra principal prioridad. Sus amables palabras son un gran estímulo para nuestro equipo y continuaremos trabajando arduamente para mantener los altos estándares de servicio que espera de nosotros. Si hay algo más que podamos hacer para mejorar aún más su experiencia o si tiene algún comentario que compartir, no dude en comunicarse con nosotros. Siempre estamos aquí para ayudar. Gracias nuevamente por elegirnos y esperamos poder servirle nuevamente en el futuro. Atentamente, El equipo Toyota de Scranton

Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Jeff, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that our team's politeness, courtesy, and helpfulness made your visit great. Our goal is always to provide quick, professional, and friendly service without any hassle. We appreciate your kind words and look forward to serving you again in the future. If you have any further feedback or suggestions, feel free to reach out. Safe travels! Best regards, Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear SILKYMARE14169, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our service bay area very clean and our staff professional. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that it contributed to your positive experience. We're also pleased that you enjoyed our complimentary lunch and coffee. Providing a comfortable and convenient experience for our customers is important to us, and we're glad it made a positive impression on you. Thank you for recommending Toyota of Scranton to your friends and family. We truly appreciate your support, and we look forward to serving you and your loved ones in the future. If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We value your feedback. Thanks again for choosing Toyota of Scranton! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

RZIEG727, Thank you for taking the time to share your positive feedback about your experience with Toyota of Scranton! We're thrilled to hear that you've had a pleasure working with us and that we have consistently provided you with excellent customer service and care throughout your four vehicle purchases. We greatly value your loyalty and appreciate your recommendation of Toyota of Scranton to others. Your trust in our dealership means a lot to us, and we're glad that we have been able to meet your expectations consistently. We are committed to maintaining our high standards and ensuring that every customer has a positive experience with us. If there's anything else we can do to further enhance your satisfaction or if you have any suggestions, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton as your preferred dealership. We look forward to serving you in the future and continuing to provide you with exceptional service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent experience with Toyota of Scranton. We genuinely appreciate your input as it helps us improve our services. We apologize for any inconvenience caused and understand your disappointment regarding the vehicle wash after service. At Toyota of Scranton, we strive to provide the highest level of customer satisfaction, and we acknowledge that KIA offers a complimentary vehicle wash as part of their service. While we currently do not provide a similar service, we continuously evaluate customer preferences and consider implementing new offerings based on their feedback. We value your loyalty as a Toyota customer, and we are committed to enhancing your experience with us. Your feedback has been duly noted, and we will share it with our management team for further consideration. In the meantime, if there is anything else we can assist you with, please do not hesitate to reach out to us. Thank you once again for bringing this to our attention. We appreciate your business and look forward to serving you better in the future. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton