Kevin Morrow
Kevin Morrow at Toyota of Scranton
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Kevin Morrow | Page 3

Internal Service Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
125 Reviews
5.0

125 Reviews

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125 Reviews of Kevin Morrow

February 04, 2023

Dealership Rating
Employee Rating

Always a good experience at Toyota of Scranton. The staff truly cares about the customer. More

by gabv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2023

Toyota of Scranton responded

gabv, Thank you for taking the time to offer your feedback on your recent sales experience at our dealership. We appreciate your loyalty and positive comments regarding our team and business. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

January 19, 2023

Dealership Rating
Employee Rating

Great dealership. Nice people. Quick service. And a great product-- Toyota suvs & trucks. I'm always treated well by every department. More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Kacie Kuchinskas , Curt Manck

Jan 20, 2023

Toyota of Scranton responded

Hello Jeff, Hi George, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 02, 2023

Dealership Rating
Employee Rating

Great service the best around for going toa dealership to get your car done. Great staff More

by Pventuri81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2023

Toyota of Scranton responded

Pventuri81, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Jan 02, 2023

Pventuri81 responded

Your welcome always get excellent service and hello there. Thanks a bunch

Jan 02, 2023

Toyota of Scranton responded

You are welcome. It is our pleasure!

December 19, 2022

Dealership Rating
Employee Rating

I feel like the prices were Toyotas going up and the whole purpose is to not have the prices go up especially when they charging almost $400 for the work is to work and you’re charging us I can take my More

by ANTHONYT3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2022

Toyota of Scranton responded

ANTHONYT3RD, Thank you for taking the time to offer your comments regarding your recent service visit. We are concerned and will reach out to you to further discuss. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 21, 2022

Dealership Rating
Employee Rating

Just recently bought my 2020 RAV4 and I had a great experience with Toyota of Scranton! Everyone was super nice and really helpful. They truly care and do their best to help you find the perfect vehicl More

by ALYSSAPERANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Brittany Gebhardt

Nov 21, 2022

Toyota of Scranton responded

ALYSSAPERANTO, hank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with our team. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 16, 2022

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Employee Rating

Always great service by great people . Very friendly and helpful every visit is very comfortable in their beautiful lounge. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2022

Toyota of Scranton responded

LNSEC, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 04, 2022

Dealership Rating
Employee Rating

Great experience each time I take my Rav4 in for maintenance. The waiting area is clean and the coffee is always good. More

by ECCJC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones

Nov 04, 2022

Toyota of Scranton responded

ECCJC2, We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 02, 2022

Dealership Rating
Employee Rating

Jason was great but a bad part will make me have to return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installe More

by LNSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Cloud, james Brown, Kevin Cloud , Jason was great

October 24, 2022

Dealership Rating
Employee Rating

Excellent service! Brought my car in and it was done ahead of schedule! From the person I called to set up the appointment to the person I picked it up off of, it was a More

by kenmeoni1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Pat Gallagher , Maximillian Buck-5 stars!!

Oct 24, 2022

Toyota of Scranton responded

kenmeoni1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I agree, Pat Gallagher is the BEST. Thank you for sharing your comments. It is appreciated. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 27, 2022

Dealership Rating
Employee Rating

Best dealer experience ever! This is a great dealership. The sales people, the management team and the finance team are all excellent. These people put the customer first. Th More

by JEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2022

Toyota of Scranton responded

Hi Jeff, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

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