Kiara Santos
Kiara Santos at Toyota of Lancaster

Kiara Santos | Page 11

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.9
491 Reviews
4.9

491 Reviews

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491 Reviews of Kiara Santos

October 26, 2024

Dealership Rating
Employee Rating

My service representative was exceptional at her job, she got me in and out ASAP, i have never had such a good experience at a service center More

by jjrobertsonxii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios, Elsie Lopez , Cristian Alvarez, Annie Vodegel, Chanin Yescas

Oct 28, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 22, 2024

Dealership Rating
Employee Rating

The service technician damaged my rim. Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damag More

by logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, Gladys Garcia

Oct 22, 2024

Toyota of Lancaster responded

We're sorry to hear that you've had inconsistent experiences with our dealership. We take quality control very seriously, and we did investigate this further with our staff. There are some external factors that we believe have contributed to the situation. We apologize for any inconvenience or frustration you may have experienced.

October 13, 2024

Dealership Rating
Employee Rating

Service was excellent, curious, kind and knowledgeable. Service was fast, and all my issues were addressed More

by perry.chamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

October 12, 2024

Dealership Rating
Employee Rating

Great service and service representative waiting was minimum the waiting room was clean and will cap everything was nice and accept More

by RRACBUNCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 08, 2024

Dealership Rating
Employee Rating

Thanks for getting my car all fixed up, had the windshield chip fixed quickly along with the 10K service More

by ben_dewater
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios

Oct 08, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 05, 2024

Dealership Rating
Employee Rating

Gustavo was great! He gave great customer service! He should be given a raise for certain! More

by nowayjose543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

September 30, 2024

Dealership Rating
Employee Rating

Always a great experience. Have been going to them for over four years. Highly recommend. More

by RBN1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios , Chanin Yescas

Sep 30, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

September 28, 2024

Dealership Rating
Employee Rating

Toyota Lancaster is the Best, service department had take care of my car since 2012. Thanks Toyota Lancaster More

by YITO.RICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 26, 2024

Dealership Rating
Employee Rating

The dealership was very plush. This sales team was very helpful. Overall, I had a very good experience. I would recommend Toyota of Lancaster to anyone purchase your next purchase More

by heintzwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2024

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

September 24, 2024

Dealership Rating
Employee Rating

I enjoy the convenience of the late schedule; since there is no shuttle service available, being able to drop off and pick up the vehicle at late hours is very helpful. I was able to drop my vehicle off arou More

by benjamin melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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