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Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 3

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
124 Reviews
4.9

124 Reviews

Write a Review

124 Reviews of Kim Stone

March 16, 2025

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Employee Rating

Gave me a great rental truck while my engine was being replaced. Finished in two days as promised More

by SteveB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skylar

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Mar 23, 2025

Serra Toyota of Decatur responded

Very glad to hear you were satisfied with your rental truck. At Serra Toyota Decatur, we always aim to keep our promises. Michael McLeod General Manager 256-340-0330

March 10, 2025

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Employee Rating

I have bought my last five cars from this dealer. All have been serviced there without any issue. Honesty and integrity counts at this dealer. More

by Wilbur Schmedlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antoine Pyfrom

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Mar 13, 2025

Serra Toyota of Decatur responded

Thank you for being a valued customer of Serra Toyota Decatur. We're grateful for your trust in our service and looking forward to continuing this great relationship. Michael McLeod General Manager 256-340-0330

March 07, 2025

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Went in for service on my vehicle. They were quick and efficient. The employees were friendly and courteous. More

by Smallmesses86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2025

Serra Toyota of Decatur responded

Thank you for sharing your experience. We're glad our team at Serra Toyota Decatur could help with your vehicle service efficiently. Michael McLeod General Manager 256-340-0330

February 28, 2025

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Great people. My only complaint is the service wait times. Appointment or not, 1.5 hours is the average wait time for a simple oil change. I purchased the service More

by Jdanley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2025

Serra Toyota of Decatur responded

Hello, Thank you for sharing your feedback about your experience with our Service Team. I would like to speak with you about the time taken for your recent oil change. Please reach out to me directly so we may discuss this further. Best regards, Michael McLeod General Manager 256-340-0330

February 17, 2025

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Employee Rating

The people at Serra Toyota Decatur are top notch! They do what they say they'll do and they do top quality work. I'd recommend Serra Toyota of Decatur to everyone. More

by Lee T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Serra Toyota of Decatur responded

Thank you for your kind words and recommendation. We appreciate your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

February 17, 2025

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They have always been very good getting us in for our regular services for our 4runner. More

by aturner5452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Serra Toyota of Decatur responded

We appreciate your continued trust in Serra Toyota Decatur for servicing your Toyota 4Runner. Always happy to assist! Michael McLeod General Manager 256-340-0330

February 13, 2025

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The service department does a great job! ! I will always use them for my cars!! More

by bpersons1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Serra Toyota of Decatur responded

Thank you for your trust in Serra Toyota Decatur. We're glad to be your go-to for car services. Michael McLeod General Manager 256-340-0330

February 11, 2025

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The service guy was very professional and the cost of service was cheaper than he estimated! More

by 75alphonsopatterson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

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Feb 12, 2025

Serra Toyota of Decatur responded

We're happy to hear our service team exceeded your expectations. Thanks for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

February 06, 2025

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Employee Rating

Great service, Kim and Skyler in service department are the best. They took care of me More

by cgeorge1735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler

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Feb 08, 2025

Serra Toyota of Decatur responded

It's wonderful to know you had a great experience with our team at Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

February 03, 2025

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Employee Rating

Steve G. in the service department always makes me feel valued and respected. He is straightforward and explains my vehicle needs in language that I can und More

by christinelittleyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux

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Feb 06, 2025

Serra Toyota of Decatur responded

Thank you for your excellent review. We're pleased that our team in the Service Department has been helpful and clear in addressing your needs at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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