Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 3

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of Kim Stone

February 13, 2025

Dealership Rating
Employee Rating

The service department does a great job! ! I will always use them for my cars!! More

by bpersons1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Serra Toyota of Decatur responded

Thank you for your trust in Serra Toyota Decatur. We're glad to be your go-to for car services. Michael McLeod General Manager 256-340-0330

February 11, 2025

Dealership Rating
Employee Rating

The service guy was very professional and the cost of service was cheaper than he estimated! More

by 75alphonsopatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

Feb 12, 2025

Serra Toyota of Decatur responded

We're happy to hear our service team exceeded your expectations. Thanks for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

February 06, 2025

Dealership Rating
Employee Rating

Great service, Kim and Skyler in service department are the best. They took care of me More

by cgeorge1735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler

Feb 08, 2025

Serra Toyota of Decatur responded

It's wonderful to know you had a great experience with our team at Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

February 03, 2025

Dealership Rating
Employee Rating

Steve G. in the service department always makes me feel valued and respected. He is straightforward and explains my vehicle needs in language that I can und More

by christinelittleyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux

Feb 06, 2025

Serra Toyota of Decatur responded

Thank you for your excellent review. We're pleased that our team in the Service Department has been helpful and clear in addressing your needs at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

February 01, 2025

Dealership Rating
Employee Rating

Service department was totally awesome! Very respectful and responsive to my needs! They had the parts I needed for my repair in stock and were able to install them right away! Definitel More

by TMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antoine Pyfrom

Feb 02, 2025

Serra Toyota of Decatur responded

Thanks for the recommendation. We're glad our Service Team was able to assist with your repair at Serra Toyota Decatur. Don't hesitate to reach out to us for any future needs, we are here to help. Michael McLeod General Manager 256-340-0330

January 31, 2025

Dealership Rating
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Highly recommend the service department here! I have two Toyota s, a 2019 Tacoma sport, and a 2024 Camry SE, and I would t think of taking either one to any other business for service! More

by Lgwhisenant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Christy Robinson

Feb 02, 2025

Serra Toyota of Decatur responded

Thank you for your loyalty to Serra Toyota Decatur. It's great to hear about the trust you've placed in our Service Department with your Toyota Tacoma and Toyota Camry. We appreciate your recommendation! Michael McLeod General Manager 256-340-0330

January 30, 2025

Dealership Rating
Employee Rating

Serra Toyota Service Department provides excellent service. They are very professional and accommodating. Their service reps will keep you informed on the progress of your vehicle. I’ve always had a g More

by kllaw427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenda Cole

Feb 02, 2025

Serra Toyota of Decatur responded

We appreciate your kind words and are pleased to hear you've had consistently good experiences with our Service Department. Thank you for choosing Serra Toyota Decatur for your vehicle needs. Michael McLeod General Manager 256-340-0330

January 23, 2025

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Employee Rating

Probably the best run service department I have ever dealt with. They will work with you when you need to schedule services. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

Jan 26, 2025

Serra Toyota of Decatur responded

Thank you for your positive comments about our Service Department at Serra Toyota Decatur. If we can be of any further assistance, please don't hesitate to contact us. Michael McLeod General Manager 256-340-0330

January 20, 2025

Dealership Rating
Employee Rating

The service is very good and impressive and the customer service team are very helpful friendly people who are willing to help all the time More

by ddwill17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

Jan 22, 2025

Serra Toyota of Decatur responded

We're glad you found our customer service team helpful and friendly. If there's anything we can assist with in the future, feel free to reach out. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

January 20, 2025

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Employee Rating

Informative service personnel, like the waiting. Still a little pricey for an oil change. I have had my oil changed since 2009 More

by Lazylady.1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Serra Toyota of Decatur responded

Thank you for your feedback. We're glad to hear that our service team was informative, and we'll definitely consider your comments on pricing. Let us know if there's anything else we can do for you at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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