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LaToyta McDonald
LaToyta McDonald at Sutton Ford

LaToyta McDonald

Finance

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

4.7
398 Reviews
4.7

398 Reviews

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398 Reviews of LaToyta McDonald

February 01, 2023

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Employee Rating

I’ve been with Sutton ford since 2013 great staff wonderful service im in and out even with shuttle back home More

by dellcourtney37
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa , Lester Parker

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January 09, 2023

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Sutton Ford is always dependable. The Staff is very professional and always helpful. I received Great Customer Service. More

by Mamie
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Mike Semik, Melissa melissa , Jason was very helpful.

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Jan 11, 2023

Sutton Ford responded

Hello Mamie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 16, 2022

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Melissa is always pleasant, helpful & efficient. I was very satisfied with my service! Keep up the Great Work!!! More

by Nicole
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anita Sutton, Melissa melissa , Jessica Harris

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Dec 19, 2022

Sutton Ford responded

Hi Nicole, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

December 16, 2022

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The whole experience was amazing! Jason was very professional.I always recommend my family there More

by greenkelly123
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2022

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

December 14, 2022

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Employee Rating

I have had a mutual consumer/business rewarding relationship with Sutton Ford for many years and have always been satisfied with the personal and honesty of car care I get. More

by Linda and Mark Scheel
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Mike Semik, Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford

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Dec 16, 2022

Sutton Ford responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if you have any additional questions about services you received and thank you again for choosing Sutton Ford Inc.!

December 04, 2022

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Sales manager yelled at me because I was calling his service part manager too much told me to apologize, I said I’m not gonna apologize to nobody. I just bought a car from you for almost 23,000 and you More

by mspilarsmith
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nate Sutton, Brittani Ashley Culpepper, Mike Semik, Cree Lyons, Anita Sutton, matt monix , Eric Maymon , Greg not a good salesman

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Dec 05, 2022

Sutton Ford responded

As we explained the vehicle does not come with a spare from the factory. Many newer vehicles today do not come with them. When you brought it to our attention we immediately ordered you an inflator kit and it was here the next day. You decided you didn't want that so we went out and found all the equipment spare tire, jack, lug wrench to an older model that came with all the equipment and made sure it would still work on the newer van. We mentioned it would take about a week and we would inform you when it came in. You continued to call multiple time each day and were spoken to on almost every occasion. The 3rd day you called 5 times before 10am. We then mentioned to you in a call that morning that as soon as the parts come in we'd contact you. You then continued to call again several times the same day. I asked you to please stop calling continuously and we'd contact you when the parts came in. The parts came in a few days later and you picked them up. Thank you for your purchase

Dec 05, 2022

mspilarsmith responded

You guys say whatever you want to say the one writing must be the sales manager he called me and yelled at me to apologize cuz I called too much!!! no matter what you say there was no reason I'm the customer no reason for him to keep yelling at me cause I called .... Ford will know about sales manager conduct in regards to a value customer that just purchased a 23,000 car. Again worst experience ever had with Ford "Sutton" Matteson Illinois

Dec 06, 2022

mspilarsmith responded

You guys say whatever you want to say the one writing must be the sales manager he called me and yelled at me to apologize cuz I called too much!!! no matter what you say there was no reason I'm the customer no reason for him to keep yelling at me cause I called .... Ford will know about sales manager conduct in regards to a value customer that just purchased a 23,000 car. Again worst experience ever had with Ford

October 24, 2022

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Employee Rating

I like going for service here even though it’s pretty far from me. Making an appointment makes all the difference and the staff is nice. More

by joyanewaffair
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Mike Semik, Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford

Helpful
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Oct 31, 2022

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

September 27, 2022

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Employee Rating

They are always treat,like family or best friend. They 're my people , my clique!.When I need something done,they will do it.Even thought when I was tight on money 🤑,they willing to bring the price d More

by Jeffrey Younger
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Mike Semik, Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford , Anita Sutton,sale rep .

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Sep 30, 2022

Sutton Ford responded

Hello Jeffrey, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 27, 2022

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Employee Rating

Z was really helpful and very informative. Quick and easy to the point. She also worked with my no credit to get me into the car I wanted. More

by Leiaira
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
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Sep 30, 2022

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 25, 2022

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Employee Rating

The Sutton Ford facility in Matteson had great customer service and a very helpful staff. More

by meeksda
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons, Jamie Vasquez, Anita Sutton, Eric Eric, Melissa melissa

Helpful
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Sep 30, 2022

Sutton Ford responded

Hi Meeksda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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