"Treated like Family"
There are many dealers in my general AREA IN orange County, but I choose to drive to Riverside.
The reason is simple customer service! I showed up at 7 Am and was initially greeted by Larry The Service manager. he personally walked me over to my Service Advisor Michael Barcelona . they had me checked in and a Loaner ( upgraded to a beautiful Panamera!) provided to me within minutes.
As always Everyone at Porsche of Riverside made me feel like I was the most important Customer they have! They take the time to get to know you and are truly interested in you.
Thanks again for the excellent service from all of you. That's why I drive to Riverside!!
The service department is knowledgeable, friendly, helpful and curtious. They are willing to deal with unexpected issues that arise and solve problems that are uncommon. Highly recommended.
"Walter's Porsche Service Department"
- Jim W
I have been coming to Walter's Porsche aka Porsche Riverside for the past 6 years due to it's reputation in the PCA . My first contact with the service department was with Conrad Castillion. Just before he left this group, he introduced me to his replacement, Larry Palmer and Mike Barcelona, Service Adviser. Both have taken good care me and my C4S. I have owned Porsches for the past 40 years. I'm loyal to the brand and to Porsche Riverside Service Department. No high pressure, competitive price, honest service and advice.
Thanks Larry and Mike! You guys are a plesure to work with.
The service I received was beyond my expectations. It all started with a same day appointment. Good customer service is hard to find these days but this Porsche dealership has it. I will continue to take my car there for service.
"XLNT SERVICE WITH DAVID AND SALES WITH TIM CHURCHILL"
- Pat Brotman MD
I took my 911 Turbo S in for a minor repair, David Barron was fantastic in the Service Dept and took care of everything very efficiently. Larry Palmer the Service Manager identified the problem immediately and got everything ordered and repaired in a timely fashion. I had a fantastic new 718 Boxster loaner vehicle that I just loved. While there I visited the sales department where Tim Churchill started the wheels turning for my next Porsche purchase . . . a new Cayenne !!!! Tim went over all the details, and reviewed the positives and negatives of the options I am considering for the vehicle.- Tim Churchill is a great sales person - extremely knowledgeable, loves the the Porsche Brand, and I can call him day or night with a question or problem and he is always right there to help.
Took my 07 Carrera S for service.upon inspection my tech Howie noticed some cracks on my coils as well as the beginning of a water pump issue.If it was not for his expertise it could have been missed,which could have been catastrophic. My service writer Henry kept me advised as the service was progessing.Walters has top notch personnel !
"Tim Churchill is Great!"
- Alvin Fung
Tim has been great from moment we met – don’t let his giant stature scare you. Tim is very nice and approachable. He comes off as honest and sincere which is a rarity these days. When it comes to getting things done, he is a man of his word. The top-notch customer service provided shows that he is interested in developing a long-term client relationship and not just a quick sale. Even after purchasing my car, Tim remains very reachable and responsive through text or email. Moreover, Tim is a genuine Porsche enthusiast and it is always fun talking with him about Porsches. I recommend anyone to Tim, and will definitely seek him out for my next Porsche.
Walter’s Porsche is a very nice environment to be in. Although quite the drive from Irvine, I always look forward to stopping by to check out their showroom cars.
"Excellent Service facility"
I have used Walters Service for all ten years that I have recently owned Porsches. They are prompt, complete and friendly. The service reception area is comfortable which I used during my recent service appointment, as I waited for service to be completed. I highly recommend Walters to the many members(1500+) of the Porsche Club that I am Vice President.
Other Employees Tagged:
, Mr. Avalos in Finance
"Porsche hit a home run."
This is my third Porsche and first one from Walter's. I had made several calls to local dealerships asking for the best lease price on a Macan S. No one wanted to give me much information over the phone. When I call up John at Walter's, he listened to what I wanted and found me a white Macan S with black interior and 20" rims. I will be back for my forth one in three years.
"Very Happy Customer!"
- Happy Porsche owner
It is my pleasure to say a word about Larry Palmer at Walter’s Porsche (Porsche Riverside). Going to get your vehicle repaired or serviced is not something you think about when you are speaking of an enjoyable or pleasant experience. However, Larry goes out of his way time after time to make your experience as pleasant as possible. He sets the example for others to follow which is most likely the reason Walter’s Porsche (Porsche Riverside) is so highly rated.