Lauren Armbruster
Lauren Armbruster at Maple Hill Auto Group
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Lauren Armbruster | Page 21

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
298 Reviews
4.8

298 Reviews

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298 Reviews of Lauren Armbruster

March 30, 2022

Dealership Rating
Employee Rating

First, the parts department was prompt and helpful, they also called the morning they received my part. Second, Lauren in customer service was very helpful - as she always is. She remembered my name, gave More

by BOBROSEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck , I am assuming Rick is the guy in parts who called me (sorry if that isn’t correct).

Mar 30, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 26, 2022

Dealership Rating
Employee Rating

I enjoyed being kept up to date on the service I received. Also, the waiting room was comfortable and friendly. More

by mkik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Seal

Mar 28, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 24, 2022

Dealership Rating
Employee Rating

I was very pleased with the way my service for my car was handled, it was very professional. Everyone was very nice. More

by CAMPBELL1425
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb , Amie Freeman

Mar 25, 2022

Maple Hill Auto Group responded

We're happy to hear that your service went so well. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 22, 2022

Dealership Rating
Employee Rating

Great job, clean and fast! Great customer service. Easy to get an appointment and it was quick More

by AGGS4113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Maple Hill Auto Group responded

Thank you! We're happy to hear that you had such a great experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 18, 2022

Dealership Rating
Employee Rating

I had gotten to the appointment on time and the car repair needing completed was performed by Dave May, and finished in a timely manner. Lauren Armbruster was instrumental in getting me written up, rep More

by BKRUIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2022

Maple Hill Auto Group responded

Thank you, so much for the wonderful review. We're happy to hear that Lauren and Dave were able to make your experience so great. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6000 lgrubb@maplehillauto.com

March 15, 2022

Dealership Rating
Employee Rating

Staff is friendly enough. One repair (ignition) was covered by warranty. Other repair, transmission, was not. Subaru and Maple Hill were unwilling to help (warranty over milea More

by MKFITZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 28, 2022

Maple Hill Auto Group responded

I apologize that this was your experience here at Maple Hill. We always try to do whatever best accommodates our customers. Unfortunately, with warranties our hands are completely tied by the manufacturer. If you would like to discuss this issue further, please give our service manager a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

March 14, 2022

Dealership Rating
Employee Rating

Very quick and efficient. Great service, extremely friendly and helpful. Would definitely recommend this dealership More

by JENNYGIBBS812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 12, 2022

Dealership Rating
Employee Rating

Friendly staff, clean waiting areas. very nice experience. will definetly be returning for all future needs More

by NICK@LYSTERS.BIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 08, 2022

Dealership Rating
Employee Rating

Satisfied with the service. Did all the required recall work in a timely manner. Took quite a while to get a service appointment. More

by CHPPR101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Hannah Seal , DAN TAYLOR

Mar 08, 2022

Maple Hill Auto Group responded

Thank you for your review. We apologize for the length of time it took to get an appointment for your recall. We are working towards having the best possible experience for both our customers and our staff by hiring more technicians, attempting to get in parts in the most time efficient manner, and making sure that we only allow so many appointments per day so we have the time to take care of all of our customers. Hopefully this will not be in issue in the future, but we do appreciate your patience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 07, 2022

Dealership Rating
Employee Rating

Get my car back earlier than it’s promised . Courtesy ride home and pickup from after make serving my car at Maple Hill feels so simple and easy! Will recommend it to everyone! More

by JESSICAXIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2022

Maple Hill Auto Group responded

Thank you! We are so happy to hear about your great experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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