Lauren Armbruster
Lauren Armbruster at Maple Hill Auto Group
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Lauren Armbruster | Page 22

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
300 Reviews
4.8

300 Reviews

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300 Reviews of Lauren Armbruster

March 08, 2022

Dealership Rating
Employee Rating

Satisfied with the service. Did all the required recall work in a timely manner. Took quite a while to get a service appointment. More

by CHPPR101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Hannah Seal , DAN TAYLOR

Mar 08, 2022

Maple Hill Auto Group responded

Thank you for your review. We apologize for the length of time it took to get an appointment for your recall. We are working towards having the best possible experience for both our customers and our staff by hiring more technicians, attempting to get in parts in the most time efficient manner, and making sure that we only allow so many appointments per day so we have the time to take care of all of our customers. Hopefully this will not be in issue in the future, but we do appreciate your patience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 07, 2022

Dealership Rating
Employee Rating

Get my car back earlier than it’s promised . Courtesy ride home and pickup from after make serving my car at Maple Hill feels so simple and easy! Will recommend it to everyone! More

by JESSICAXIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2022

Maple Hill Auto Group responded

Thank you! We are so happy to hear about your great experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 01, 2022

Dealership Rating
Employee Rating

Great service and communication. I highly recommend this dealer to other people. Very smooth transaction. More

by stallbohm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Seal, Randy Kim

Mar 04, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

February 23, 2022

Dealership Rating
Employee Rating

Appeared reputable. Released my vehicle to me in a dangerous state. Double checking should be REQUIRED on service. More

by TLESTER1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 24, 2022

Maple Hill Auto Group responded

I am extremely sorry to hear this. We take these things very seriously, and this is not acceptable at all. I am going to have our service manager reach out to you shortly. Please let us know if there is anything else we can do for you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

February 18, 2022

Dealership Rating
Employee Rating

They did a good job keeping me informed of the progress of the work, and made sure it was completed on time, and done well. Thanks More

by MIKEROCKLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 16, 2022

Dealership Rating
Employee Rating

The folks at Maple Hill Auto Group were excellent. My only complaint is with Volvo Cars U.S.A., in that after receiving an email last week informing me that my car was identified for an internet mode More

by DHOSTET
Customer Service
Recommend Dealer
Yes
Feb 17, 2022

Maple Hill Auto Group responded

I'm so sorry about the issue with the 3G upgrade. We spoke earlier today, and I appreciate your understanding while everything gets figured out. I will give you a call as soon as we are able to do that update again. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 31, 2022

Dealership Rating
Employee Rating

I called late morning and was able to get in for a light bulb replacement within a couple hours. Thank you More

by RUSZKOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amie Freeman

Jan 31, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-626-5253

January 27, 2022

Dealership Rating
Employee Rating

I purchased my Subaru in 2016 from Maple Hill Auto. I have gone back there for all of my cars needs. I trust and appreciate everyone there. More

by CBLANK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Andrea Darnell , Amie Freeman

Jan 28, 2022

Maple Hill Auto Group responded

Thank you! We appreciate your kindness and loyalty. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 26, 2022

Dealership Rating
Employee Rating

From the purchase to the maintenance of my vehicle has been top notch. I never felt pressured to purchase the car. With the maintenance of my Forrester has been very easy to get used to also. The start to More

by ABILLS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zinger, Matt Taylor

Jan 28, 2022

Maple Hill Auto Group responded

Thank you! We love hearing all about your great experiences in both our sales and service departments. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 25, 2022

Dealership Rating
Employee Rating

Excellent service. The thorough inspection identified a number of other problems (than the original appointment), and they were able to complete all of the work the same day. I also really appreciate the More

by Gretta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-626-5253

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