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Lauren Armbruster
Lauren Armbruster at Maple Hill Auto Group
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Lauren Armbruster | Page 23

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
300 Reviews
4.8

300 Reviews

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300 Reviews of Lauren Armbruster

January 21, 2022

Dealership Rating
Employee Rating

Thorough, pleasant to work with, communicate next steps and keep you updated if plans change, honor their work More

by scottsmarathon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jan 21, 2022

Maple Hill Auto Group responded

Thank you, so much! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 21, 2022

Dealership Rating
Employee Rating

Accommodated to earlier appointment and service done expeditiously. The labor costs seems to have increased significantly. More

by DILIPKUMARRPATEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jan 24, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do for you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 13, 2022

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Employee Rating

The service was completed in a timely manner. My car was washed while I waited. Waiting area was clean and the coffee pot was full. Will definitely use Maple Hill again. More

by R61544J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jan 14, 2022

Maple Hill Auto Group responded

Thank you! I'm happy you had a great experience. Is there anything our team can do to ensure they give a 5 star experience next time? Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2022

Dealership Rating
Employee Rating

Always a pleasant experience. This group always takes care of their customers. Waiting room is clean and comfortable. Repairs are handled professionally. More

by MTMEYERS1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall

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Jan 14, 2022

Maple Hill Auto Group responded

Thank you! We're happy to hear that you enjoy your service experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 12, 2022

Dealership Rating
Employee Rating

Good service and communication. Clean facility and staff. However it would be nice for the people driving our cars to wear a mask out of courtesy for customers as well as employee safety. More

by JEWELRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jan 19, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. I am glad you had a good experience here in our service department. Fully vaccinated employees are not required to wear a mask while at work, however if you would like whoever is in your car to have a mask on we would be happy to do so if you just mention something next time. We also have a Clorox machine that we can use to sanitize your vehicle after service. Please let me know if you have any questions or concerns. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 11, 2022

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Employee Rating

The process was fast and efficient. There was a comfortable waiting room with lots of seating, drinks, snacks and free WiFi with the log in information clearly displayed. I got a free car wash once More

by JLM32483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Hannah Seal

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Jan 11, 2022

Maple Hill Auto Group responded

We are happy to hear that your service went so well. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 07, 2022

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Employee Rating

Very professional, timely, and very friendly. Treated me like their number one customer. Everyone was so nice More

by dmrich1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Randy Kim

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Jan 08, 2022

Maple Hill Auto Group responded

We are so happy to hear that you had such a wonderful experience while in for service. If there is ever anything else we can do for you, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 06, 2022

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Employee Rating

My experience was very pleasant. No unexpected items came up. Everyone was very professional. I appreciate the service. More

by lea.tanaka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jan 06, 2022

Maple Hill Auto Group responded

Thank you! We are happy to hear all about your great experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 03, 2022

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Employee Rating

My daughter came in from Texas for the holidays and her transmission went on her 2016 Outback. I thought it was going to be a BIG headache with getting it serviced. I am BEYOND IMPRESSED that they got her More

by JIMMYB1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb , Amie Freeman

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Jan 03, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 31, 2021

Dealership Rating
Employee Rating

Great experience but when I left I had to pull over off the highway because my hood was not latched shut. More

by rksmartie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Jan 03, 2022

Maple Hill Auto Group responded

I am so, so sorry that this happened. I will talk to our service manager so that we can make sure nothing like this ever happens again. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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