Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 4

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Lauren Fusaro

July 01, 2026

Dealership Rating
Employee Rating

Lauren was lovely- very friendly and efficient. Door sills look amazing! Mud flaps are fine, but I was surprised that whoever installed them didn’t clean any dust/debris off the area where the flap More

by RDSHZG75HC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear Lauren was friendly and efficient and that you love your door sills. We appreciate your note about the mud flaps and will share it with our team. Thank you for choosing us!

July 01, 2026

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Employee Rating

The tech did a thorough job and sent me a video of what was done and explained everything by detail via text. Thank you again for a job well done! 😊 More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're so glad you appreciated the thorough service and the inspection video explaining everything in detail. Providing clear communication and quality care is important to us. We truly appreciate your trust and look forward to serving you again! 😊

June 23, 2026

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Employee Rating

It's top notch. All is excellent Lauren and the whole team is always attentive and professional and friendly. More

by JDCANT
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Lauren and the entire team consistently provide attentive, professional, and friendly service. We truly appreciate your kind words and look forward to continuing to deliver a top-notch experience!

June 21, 2026

Dealership Rating
Employee Rating

Great Service,Lauren is an excellent worker. Lauren is exceptional at her job.Great customer service. Lauren deserves recognition. More

by AWILLIE563
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear Lauren provided excellent service and made such a positive impression. We truly appreciate you taking the time to share this, and we agree she is a valued member of our team. We’ll be sure to recognize her!

June 20, 2026

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Employee Rating

Lauren fusaro is the best. Before I had a bad experience with another staff. Lauren is the best ????she explains everything. Every question you ask, she will respond with great More

by aneudyfernandez
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're so glad to hear Lauren provided clear explanations and great communication throughout your experience. We truly appreciate you giving us another chance and look forward to serving you again!

June 20, 2026

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Employee Rating

Lauren is not at fault for the poor experience. She did her best for damage control. A job that should have taken about two hours took 3.25 hours. Also, I did not receive the video update I had bec More

by RBCALLENDER
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

Jun 20, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 19, 2026

Dealership Rating
Employee Rating

Lauren is a pleasure to work with and I hope to see her next time I take my car in. EXCELLENT. Service is and has always been superb. Will be back in October for yearly inspection More

by ELLIOTTINKLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad Lauren provided such a great experience. We appreciate your continued trust and look forward to seeing you again for your inspection in October!

June 19, 2026

Dealership Rating
Employee Rating

It's almost a pleasure to come to your dealership and spend money on my vehicles to be worked on. More

by JCGOLF44
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 19, 2026

DCH Wappingers Falls Toyota responded

Thank you for your review! We know vehicle service is an investment, so it's especially rewarding to hear that our team makes the experience a positive one. We truly appreciate your trust and look forward to taking care of your vehicles for years to come!

June 18, 2026

Dealership Rating
Employee Rating

I brought my daughter's truck (I'm the vehicle owner) in for an A/C. Lauren explained what the plan was, and how they planned on ensuring the problem will be rectified. The tech went over the truck like it More

by Josher1965
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 18, 2026

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful review! We're glad Lauren clearly explained the plan and that our technician took such great care in diagnosing your daughter's truck. It means a lot to know she felt well taken care of, and we truly appreciate your trust in our team.

Jun 18, 2026

Josher1965 responded

Thank you to all the staff DCH Toyota for keeping my daughter safe

June 17, 2026

Dealership Rating
Employee Rating

Asked to have the 12V battery tested as on 2 occasions the car did not turn on. They said it tested ok. The very next morning it happened again. More

by LESTER5
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

Jun 17, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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