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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 4

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
262 Reviews
4.8

262 Reviews

Write a Review

262 Reviews of Lauren Fusaro

March 27, 2026

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Employee Rating

Very customer oriented. Excellent service. I have been going to this dealership for years and I have always been happy with their service. More

by JonAnn
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty! We’re so glad to hear you’ve consistently had excellent service and a customer-focused experience over the years. We truly appreciate your support and look forward to seeing you again!

March 25, 2026

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Employee Rating

Wait time could be less but overall experience good I would have given a 5 overall but wait time seemed excessive for just an oil change and once over More

by DMCNJT3
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 25, 2026

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback! We’re glad to hear your overall experience was a good one, but we do apologize for the longer-than-expected wait time during your visit. Your time is important to us, and we’ll be sure to share this with our team to help improve efficiency moving forward. We appreciate you choosing DCH Wappingers Falls Toyota and hope to provide you with a quicker, 5-star experience next time!

March 25, 2026

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Accused me of having an accident with my car and that is why my headlights are not working. The car was in the accident prior to purchase Headlights were not fixed properly was accident repairs were mad More

by Honda polit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 02, 2026

DCH Wappingers Falls Toyota responded

We appreciate you bringing this to our attention. As discussed with our service team, there is no record or indication that this vehicle was involved in a prior accident. If you would like to move forward, we would be happy to have you bring the vehicle in so our team can properly inspect and address your concerns. Thank you.

March 25, 2026

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Employee Rating

The video and audio was not too clear. My car mats were left dirty. Done More

by bigbe65
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 25, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 24, 2026

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Employee Rating

Lauren was extremely professional and courteous. She always remained mindful of my needs and her knowledge was impressive. More

by CTFIORE14
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear Lauren provided professional, courteous, and knowledgeable service. We truly appreciate your feedback!

March 24, 2026

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Although the repairs were expensive, the quality of work and customer service made it worthwhile More

by JCGOLF44
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that the quality of our work and customer service made your experience worthwhile. We truly appreciate your support and your trust in us!

March 23, 2026

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The recall repair took longer than estimated but the SR kept in contact and made sure the loaner was all good for the duration. Repair was completed and although it's a big complicated job seems to be done More

by LEVIC78
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your patience with the longer repair time and are glad your service representative kept you informed and ensured your loaner needs were taken care of. It’s great to hear the repair was completed to your satisfaction. We truly appreciate your support!

March 22, 2026

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Employee Rating

DCH Wappinger Falls Toyota is a top notch Dealer . The service writer , Tom Hackett and Auto technicians are top-notch as well. More

by JCHIRINOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Mathew Rivera, Judy Deems

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Mar 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you consider DCH Wappinger Falls Toyota a top-notch dealership. Tom Hackett and our technicians will be happy to know their efforts made a great impression. We truly appreciate you taking the time to share your experience!

March 20, 2026

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Employee Rating

Always friendly, knowledgeable and quick. Never any issues. Being my third Toyota I wouldn't trust any other dealership but Wappingers Toyota More

by KONNECTED6101
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We’re thrilled to hear that our team continues to provide friendly, knowledgeable, and efficient service. It means a lot that you trust our team at DCH Wappingers Falls Toyota for your third vehicle, and we look forward to serving you for many more years!

March 15, 2026

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Employee Rating

Lauren was accommodating. The service department was clean. The video from the tech was outstanding. I will not buy my vehicles anywhere else. Toyota is a great brand and this More

by SCOTT
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 16, 2026

DCH Wappingers Falls Toyota responded

Hi Scott, thank you for your wonderful feedback! We’re glad to hear Lauren was accommodating and that you appreciated the clean service department and the technician’s video update. It means a lot to know you trust our team and value the Toyota brand. We truly appreciate your support and look forward to assisting you again!

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