Lauren Fusaro | Page 4

I went for an oil change and tire rotation, with an appointment. It took two and a half hours to complete. That was way too long of a wait considering I had an appointment. appointment. It took two and a half hours to complete. That was way too long of a wait considering I had an appointment. More

by TIMD45 Verified Customer Verified Customer

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They took me right in. very convenient. Always had my car service there. You guys have always been great. very convenient. Always had my car service there. You guys have always been great. More

by GERRYM122 Verified Customer Verified Customer

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Kept me updated on service. Got my vehicle back in good time. Polite and friendly. Got my vehicle back in good time. Polite and friendly. More

by CARYWALLACH Verified Customer Verified Customer

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I always have had a pleasant experience whenever I go to get my car serviced. get my car serviced. More

by Karmenh618 Verified Customer Verified Customer

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Good It was good I am beginning to build my trust in your service department after a terrible experience in 2020. I am glad to see that there's been a change. service department after a terrible experience in 2020. I am glad to see that there's been a change. More

by denisafenton Verified Customer Verified Customer

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Lauren is always understanding, professional, efficient and prompt. Lauren is always reliable and easy to work with. and prompt. Lauren is always reliable and easy to work with. More

by JODYRORICK Verified Customer Verified Customer

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Everyone at DCH is dedicated to a great customer experience. No need to go anywhere else. You found your dealer experience. No need to go anywhere else. You found your dealer More

by dwinderbau Verified Customer Verified Customer

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Wait time was great. Love the text with video The cleanliness of the waiting room and garage drop off area Love the text with video The cleanliness of the waiting room and garage drop off area More

by Gbug54 Verified Customer Verified Customer

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So easy to use for my service and fully up to date on my car, dates, my contact info and recalls. I love Toyota and dch car, dates, my contact info and recalls. I love Toyota and dch More

by SUE Verified Customer Verified Customer

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Very poor communications from Matt. You had my car for 11 business days, and he didn't call with progress as he promised. I had to keep leaving messages. When we picked the car up he You had my car for 11 business days, and he didn't call with progress as he promised. I had to keep leaving messages. When we picked the car up he wasn't there even though he said he would be (4pm, Tuesday). No one told us where the car was parked (it was across the road) and it was the DIRTIEST car I have ever seen!! We had to brush the grime/dust off the windows in order to drive it home. He also promised us a 5% discount since we had also had you replace the clutch recently, but when the service advisor from whom we picked up the car texted him, he didn't remember. But the advisor did give us the discount. More

by JOHNHUPCEY Verified Customer Verified Customer

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