Leah Ruscitti-Smalley | Page 3

On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough. More

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Great Experience - Team and Car! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! More

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I had a great experience with the team at Mazda Crystal Lake! They were friendly, knowledgeable, and helped to make the purchasing process very simple. I left the dealership in a car that I love that reall Lake! They were friendly, knowledgeable, and helped to make the purchasing process very simple. I left the dealership in a car that I love that really suits my lifestyle. Huge thank you to their awesome team! More

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This is a great dealership. This is my 4th Mazda, and 4h vehicle from this dealership! Mazda should explore a different configuration for their Key Fobs. Buttons on the edge a This is my 4th Mazda, and 4h vehicle from this dealership! Mazda should explore a different configuration for their Key Fobs. Buttons on the edge are often inadvertently pressed. More

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Every staff member we encountered was professional, respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase. respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase. More

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Zack and the entire team at BMW Crystal Lake were amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!! amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!! More

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6/10/2024 I have an issue with my car and the dealer refused to help me. refused to help me. More

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Roman Scott is an exceptional salesperson and thoughtful human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommuni human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommunication and was outstanding in getting it resolved. Jim (Sales Mgr) followed up as well to insure we were satisfied. More

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I have dealt with Michelle for my last 4 purchases. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. More

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Walked into dealership with a great mindset of test driving a Certified BMW was greeted warmly by Michelle. After test drive we determined that we wanted a bit more but wasn't sure, then got introduced driving a Certified BMW was greeted warmly by Michelle. After test drive we determined that we wanted a bit more but wasn't sure, then got introduced to Heather and they pulled up a new 24 X3! My heart and eyes said OMG, really........ Needless to say after 1-1/2 hours a decision on everything was determined. This is our car! Thank you for your knowledge, experience and professionalism. First time BMW owners left happy! More

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