Leah Ruscitti-Smalley | Page 3

Best car buying experience I’ve ever had. Easy from start to finish, and Ralph was really great to work with. to finish, and Ralph was really great to work with. More

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I had a great buying experience at Mazda of Crystal Lake. Ralph my sales rep was very helpful, and I never felt pressured. Everyone there was great, and I love my new Mazda 6! Ralph my sales rep was very helpful, and I never felt pressured. Everyone there was great, and I love my new Mazda 6! More

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Very professional explained all the details of the new car my wife and I are very happy with the entire buying experience at Anderson BMW car my wife and I are very happy with the entire buying experience at Anderson BMW More

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This dealership is wonderful! I set up a test drive online after closing time and the next morning received a phone call from Leah confirming my appointment. I arrived at the dealership and was pleasan online after closing time and the next morning received a phone call from Leah confirming my appointment. I arrived at the dealership and was pleasantly greeted by Michelle Canova, the saleswoman helping me. We went over to her desk where she handed me the keys to the car I was going to test drive and told me I could take the car for a drive on my own and to let her know when i returned. When i got back Michelle was more then helpful with any questions I had about the vehicle. The negotiation process was hassle free and very timely with no sketchy sales tactics. I arranged for a time to take the car to my mechanic, Michelle was more than accommodating with my hectic schedule making this a very pleasant and easy car buying experience. I was treated with respect and my time was not at all wasted like at many other dealerships. I would 100% recommend this dealership and Michelle to anyone in the market for a new or used vehicle! More

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I had a fantastic experience with Ralph, I was In-N-Out of finance within 10 mins. I purchased a lot of cars, this was one of the best finance experiences to date. No pushy sales tactics, which I 100% appr of finance within 10 mins. I purchased a lot of cars, this was one of the best finance experiences to date. No pushy sales tactics, which I 100% appreciated! I also worked with James, he was very helpful and made the whole experience go very smoothly. In the end, he did everything to make me happy with my new car purchase! And I’m grateful for Jim, the sales manager. In the end, he brought the sale to the finish line and got the right numbers delivered! Thanks More

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Julian Dorado was very helpful and polite. He took the time to get to know us and our needs. We felt like fought for us to get a good deal, while maintaining a profitable deal for the dealership. The best time to get to know us and our needs. We felt like fought for us to get a good deal, while maintaining a profitable deal for the dealership. The best experience we had purchasing a vehicle. Outstanding service !!! Thank you ! More

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Great team to work with. We were in and out. Jordan was wonderful to work with. Very friendly, understood what we wanted, was willing to work with what we needed. wonderful to work with. Very friendly, understood what we wanted, was willing to work with what we needed. More

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Borderline deceptive sales tactics. Confirm they have and can produce what they tell you, do not rely on their word, it's worth nothing. Recently I was in the market for a new car. I was very interested in can produce what they tell you, do not rely on their word, it's worth nothing. Recently I was in the market for a new car. I was very interested in a new BMW M2 Competition. BMW of Crystal Lake "had" the car I wanted and we agreed on a great deal. All that was left for them to do was produce the car. You see they did not have the car, they were going to make a dealer trade for it. This process was on-going for over 2 weeks. In that time I worked first with Julian Dorado and then because of a lack of communcation I worked with Heather Lublink (communication with Heather was no better). I was ready to seal the deal, buy the car! but no car was available. Heather was "trying to get this dealer trade done asap" then "I have made contact with this dealer and am working out trade solutions" This went on for 3 days until I found out from the dealer that had just had "the car" delivered that. The car Heather was "trying to get this dealer trade done asap" with was a customer order car, it was never available for a dealer trade, it was spoken for months ago when the customer placed their order. Crystal Lake BMW / Heather Lublink strung me along for over 2 weeks on the promise of a car they could never have produced, maybe they were trying to find a car they could sell me in that time and wanted to stall me? However, in that time another dealer I was working with that actually had an M2 sold the car, so I missed out on that thanks to Crystal Lake BMW. I cannot recommend Crystal Lake BMW at all based on my experience. I did work with Nick Faciano on my car for trade-in and found Nick to be straight and honest. Nick was a pleasure to deal with. The sales side of the business, not so much. More

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I was looking for a very specific BMW. I had a very recently leased car that I wanted to trade and assumed it was impossible. Ralph contacted me and we hammered out a deal in an hour. Top notch dealers recently leased car that I wanted to trade and assumed it was impossible. Ralph contacted me and we hammered out a deal in an hour. Top notch dealership and team. Amazing follow up and Ralph / Dan did not rest until the car arrived. 5 stars! More

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I had problems with my 6 month old car so I wanted a new car, Crystal Lake Mazda was great to work with. I was torn between a Mazda and a BMW, in the end I got a Mazda CX-5 Signature, rated as most reliabl car, Crystal Lake Mazda was great to work with. I was torn between a Mazda and a BMW, in the end I got a Mazda CX-5 Signature, rated as most reliable, top of the list from Car and Driver. Fun to drive. It may not be quite up to BMW (I have a BMW car already) but it is so close and for a lot less money. It should cost a lot less in overall cost. My salesman was Ethan, he tirelessly looked at cars with me. The GM worked out a great price. Julian did the new car delivery on 1-2-21 and spent a lot of time and did an excellent job. 1st class dealership all the way. I highly recommend them! I drive an hour from home to shop here! More

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