Lillian Smith | Page 3

Quick, courteous, and professional service. I couldn’t be happier. I highly recommend this dealership. I couldn’t be happier. I highly recommend this dealership. More

by headclouds Verified Customer Verified Customer

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I’m a repeat customer and the service that has been provided to me was excellent! Everyone was pleased, they were knowledgeable about their product, they honored their commitment and advertised product provided to me was excellent! Everyone was pleased, they were knowledgeable about their product, they honored their commitment and advertised product. I would recommend this KIA location to anyone. I thank everyone who assisted me in making car shopping a wonderful experience! More

by JENNYWINTER15 Verified Customer Verified Customer

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I loved my experience here, the people there are very welcoming & helpful to ensure I was happy. Amazing personality’s among the staff. welcoming & helpful to ensure I was happy. Amazing personality’s among the staff. More

by Carlee Ramos Verified Customer Verified Customer

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Lillian was very helpful, knowledgeable and accommodating towards our needs for a new vehicle. A very positive experience accommodating towards our needs for a new vehicle. A very positive experience More

by MRWONDERFUL5048 Verified Customer Verified Customer

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Fair dealing with sales team. Goid follow up and pleasant people to deal with, satisfied. Goid follow up and pleasant people to deal with, satisfied. More

by Rafael Verified Customer Verified Customer

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Jack and Lillian were very friendly, informative, and helpful. We really appreciated the fact that they weren't overbearing. They were easy going and made us feel comfortable. helpful. We really appreciated the fact that they weren't overbearing. They were easy going and made us feel comfortable. More

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I found the dealership very welcoming. The sales people were very helpful. It was a pleasure to buy my car there. I will highly recommend Kia to my friends. The sales people were very helpful. It was a pleasure to buy my car there. I will highly recommend Kia to my friends. More

by HARRIETDINARI Verified Customer Verified Customer

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Jack is very knowledgeable and taught me all about my new Kia EV6, after the first day he also contacted me to see if I had any more questions, excellent customer service before, during and after the dale Kia EV6, after the first day he also contacted me to see if I had any more questions, excellent customer service before, during and after the dale More

by GR8VU44 Verified Customer Verified Customer

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When I called Friday they said I could drop my vehicle off and they call you to let you know what they find. I had the vehicle towed the next day which was Saturday and the tow person stated my informatio off and they call you to let you know what they find. I had the vehicle towed the next day which was Saturday and the tow person stated my information was provided to the dealership. I didn’t hear anything Sunday so I called on Monday to follow up and they put me on hold to find the advisor for my vehicle and then another person answers with their name so I explain that I was on hold since it was a different voice. That is when they explain they are the advisor. So I explain I hadn’t heard anything so I wasn’t sure if there was any information needed. He rudely responds that I hadn’t called them so they were waiting for me. He proceeds to say there was no information for me. Which I have had a quote from this exact dealership before so looking up my vin number should bring that up IF the tow truck driver hadn’t provided the information. The agent proceeds to state that there’s no information I’ve ever been there before and takes my information down. He explains pricing and how the diagnostic charge would apply if I don’t proceed with the repair. So I agree and he sends a text message for me to respond to. Although originally I was quoted two days they call back a few hours later stating the engine blew and quote the cost and I ask for time to think about it and he responds I have to respond the same day. I text back that I won’t be moving forward with the repair and they respond I’m still liable for the diagnostic fee. I then ask about if Kia purchases cars for parts and he responds someone in sales will reach out. This didn’t happen. I go to the dealership the following day and am told that the sales rep will meet me shortly. The same representative while speaking to another person talks about my vehicle and laughs saying he guesses I will have to tow it. While I’m in ear shot which is just in poor taste. I follow her to her desk and she proceeds to be on her phone for at least 5 minutes while I sit there then calls me by the wrong name and says she had to finish another part of her job. I would have much rather her do this prior to walking me over when she clearly wasn’t ready. Apparently no information was passed as she was not the correct person to talk to for selling my car for parts. I wait for the correct agent who walks down with an annoyed face and doesn’t even say hello until I greet him first. As the car didn’t work they give me a quote and I walk back to continue waiting for my tow truck to arrive to bring my car home. When my car was brought into the dealership it had started that morning and had no issues with battery or power. When we reached the car it wouldn’t even respond to my remote clicker to unlock. An issue with compression in the engine shouldn’t impact the battery at all so I don’t know what was done to have caused that in the 3 days Kia had my vehicle. While I wait in the lobby I proceed to hear the same sales rep yelling peoples names across the sales floor and just generally being unprofessional. Just overall had a poor experience with rude representatives that clearly did not want to be there and had a lack of training. More

by Nancy Verified Customer Verified Customer

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Was a very easy and pain free process. Lilian was the best to work with. Lilian was the best to work with. More

by TBUCH5465 Verified Customer Verified Customer

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