Lloyd Howell
Lloyd Howell at Casey BMW
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Lloyd Howell | Page 2

General Sales Manager

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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4.9
251 Reviews

I began my retail automotive career at the Casey Auto Group in 1998, working up through sales and management positions, including Internet Sales and General Sales Manager. As General Manager of Casey BMW we have become a leader in Customer Satisfaction for both Sales and Service. Retired from the US Navy and a die hard Philadelphia Eagle Fanatic!

Dealership Experience

21 yrs, 5 mos

Industry Experience

25 yrs, 6 mos

Specialties & Trainings

2012 BMW Profiles in Achievement (New Vehicles Sales Manager) - Platinum

2013 BMW Profiles in Achievement (New Vehicles Sales Manager) - Platinum

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4.9

251 Reviews

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251 Reviews of Lloyd Howell

March 13, 2024

Dealership Rating
Employee Rating

Lloyd and Joe made our experience an absolute pleasure. The buying process was quick and easy. Both gentlemen are straight shooters and entertaining too. I can’t say how much we appreciated working with More

by Jeggi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Hargraves, Dennis Grant

Mar 19, 2024

Casey BMW responded

It's fantastic to hear that Lloyd and Joe made your car-buying experience an absolute pleasure! A quick and easy process, coupled with straightforward communication and a touch of entertainment, certainly makes for a memorable and enjoyable experience. It's clear that Lloyd and Joe's professionalism and genuine approach left a positive impression on you. Thank you for sharing your appreciation for their service, and congratulations on your purchase from Casey BMW. If there's anything else you'd like to share about your experience or if you have any further feedback, feel free to let us know

March 13, 2024

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My dealership experience at Casey BMW was exceptional; attentive staff, transparent pricing, and a smooth purchase process. More

by DTang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2024

Casey BMW responded

It's fantastic to hear that you had such a positive experience at Casey BMW! Exceptional customer service, transparent pricing, and a smooth purchasing process are key elements that can greatly enhance the car-buying experience. Such positive feedback not only reflects well on the dealership but also helps potential customers feel confident in choosing Casey BMW for their automotive needs. If you have any further feedback or need assistance in the future, feel free to reach out.

March 06, 2024

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Great overall experience. Alexxio was very professional and knowledgable. The Casey team helped to.make our lease experience work very well. More

by Jimswearingen007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexxio Gonzalez

Mar 11, 2024

Casey BMW responded

It's fantastic to hear that you had a great overall experience at Casey and that Alexxio provided professional and knowledgeable assistance throughout your lease process. A knowledgeable and professional team can really make a difference in ensuring a smooth and satisfying experience. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 06, 2024

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Overall a great experience everyone was very friendly and kind the only bad side was not knowing how much ev cars extended warranty was until I’m already signing papers More

by Frankie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2024

Casey BMW responded

It's wonderful to hear that you had a positive experience overall and found everyone to be friendly and kind. However, I understand that not having information about the extended warranty for EV cars until the final stages of the paperwork could be frustrating. Transparency throughout the entire purchasing process is important, especially when it comes to important details like warranties. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 06, 2024

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Easy to deal with. Responsive communication throughout the process. Would use again to purchase a vehicle. More

by Jason
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2024

Casey BMW responded

It's fantastic to hear that you found the experience of dealing with us easy and appreciated the responsive communication throughout the process. Effective communication and ease of transactions are crucial elements in any purchasing process, especially when it comes to buying a vehicle. It's great to know that you would consider using their services again in the future. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 05, 2024

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If you are planning to purchase a BMW from Casey asked for Danisha Tisdom. She is the best! Her customer service skills are five star. She communicated well throughout the transaction, answered all of my More

by Dee Turner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danisha Tisdom

Mar 11, 2024

Casey BMW responded

It's wonderful to hear about your positive experience with Danisha Tisdom at Casey BMW. Having excellent customer service skills, clear communication, and professionalism can truly make a difference in ensuring a smooth and pleasant transaction. It sounds like Danisha went above and beyond to assist you throughout the process, and it's great to know that you had such a positive experience. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

March 01, 2024

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John was easy to work with , we have no complaints. He made the entire easy process from testing driving to choosing the car we wanted. More

by Shea
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Mar 11, 2024

Casey BMW responded

It's great to hear that you had such a positive experience working with John. Making the car-buying process easy and enjoyable is a testament to his professionalism and dedication to customer satisfaction. From test driving to selecting the right car, John's assistance clearly made a difference in ensuring a smooth and hassle-free experience for you. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know

February 24, 2024

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Employee Rating

Sharonda was great! Super patient, she went above and beyond to make sure I got something that I could afford and stylish!!! Thank you Sharonda!!! More

by twinedk1
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sharonda Plummer

Feb 26, 2024

Casey BMW responded

It's wonderful to hear that Sharonda provided you with exceptional service at Casey BMW! Having a patient and attentive salesperson can make all the difference when it comes to finding the perfect vehicle within your budget and style preferences. It's clear that Sharonda went above and beyond to ensure your satisfaction, and your gratitude speaks volumes about the level of care and dedication she demonstrated during your experience. Thank you for sharing your positive feedback, and I'm sure Sharonda will be delighted to hear about the impact she had on your car-buying journey.

February 23, 2024

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My purchase at Casey BMW was awesome. My sales agent Alexxio was top shelf and I am extremely happy with my X5 M50!! More

by rupayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Casey BMW responded

It's fantastic to hear about your awesome purchase experience at Casey BMW! Purchasing a new vehicle is a significant decision, and having a top-notch sales agent like Alexxio by your side can truly make a difference. The fact that you're extremely happy with your X5 M50 speaks volumes about both the quality of the vehicle and the level of service you received. Thank you for sharing your positive feedback, and congratulations on your new BMW!

February 21, 2024

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Employee Rating

Joe helped me purchase my dream car when I thought it was not possible. I thought I'd have to settle but Joe showed patience and perseverance to help me get the car I wanted and leave Casey with nothing but More

by Lex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Casey BMW responded

It's heartening to hear that Joe at Casey BMW went above and beyond to help you purchase your dream car! Patience and perseverance are invaluable qualities, especially when it comes to assisting customers in achieving their automotive aspirations. Joe's dedication to finding a solution that met your needs and ultimately leaving you with nothing but smiles speaks volumes about his commitment to customer satisfaction. Thank you for sharing your gratitude, and I'm sure Joe will be thrilled to know that his efforts made such a positive impact on your car-buying experience.

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