Loraine Campbell

scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK@HATTRICKDEV.COM Verified Customer Verified Customer

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Nice to deal with this place. Been with them for 15 years! Great service and communication! Been with them for 15 years! Great service and communication! More

by ettiebird1 Verified Customer Verified Customer

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Very pleased with the care and service I received. Have bought many cars here and will continue to by from this dealership. Have bought many cars here and will continue to by from this dealership. More

by SCONTI65 Verified Customer Verified Customer

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Thank you for your excellent service Carlos and taking care of my car when it was In need. care of my car when it was In need. More

by DANMANGIAFICO Verified Customer Verified Customer

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This was our first service. Oil change and tire pressure adjustments. Complimentary pick up and return to our home was excellent. Cameron sent a video showing the visual insp Oil change and tire pressure adjustments. Complimentary pick up and return to our home was excellent. Cameron sent a video showing the visual inspection of the vehicle. All in all, an outstanding experience. More

by GordonR Verified Customer Verified Customer

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Maria is always wonderful. The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at oth The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at other BMW dealerships. The Morgan Automotive Group is the best. I bought this car from them and plan on seeing them for our next purchase as well! More

by Happy BMW Customer Verified Customer Verified Customer

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My experience with BMW of Sarasota was great, my service advisor communicated with me very clearly making the whole process very simple advisor communicated with me very clearly making the whole process very simple More

by Andrewpfahmy Verified Customer Verified Customer

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Maria is fantastic to work with. She is very knowledgeable, professional, courteous and a great communicator. The dealership is also very friendly and great to work with. She is very knowledgeable, professional, courteous and a great communicator. The dealership is also very friendly and great to work with. More

by MAHALO911 Verified Customer Verified Customer

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I don't like them and they don't like theirs customers. I was there 3 time and always the same. I was there 3 time and always the same. More

by Tsenbakht Verified Customer Verified Customer

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