Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
141 Reviews
4.9

141 Reviews

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141 Reviews of Lou Alfano

November 12, 2025

Dealership Rating
Employee Rating

It was good experience doing regular service with appointment, recommendations and recalls. Everything went smooth.. More

by ijes80
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

November 08, 2025

Dealership Rating
Employee Rating

Shoutout to Jesus for being so helpful! The whole dealership was super friendly even Teddy the finance manager who made everything easy and quick. I only ended up with one car, but honestly More

by Jess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 09, 2025

Arlington Heights Ford responded

We're glad our team made your car buying experience smooth. Thanks for recommending Arlington Heights Ford. Drive safely in your new vehicle.

November 06, 2025

Dealership Rating
Employee Rating

The people I dealt with were all friendly, knowledgeable and helpful. The two men who picked up and brought back my car were great! More

by What for?
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nicole Bayne

Nov 07, 2025

Arlington Heights Ford responded

Thank you for sharing your experience with Arlington Heights Ford. We're glad our team could assist you effectively. Your feedback is appreciated.

October 15, 2025

Dealership Rating
Employee Rating

I would recommend this dealership to anyone. We purchased a vehicle through Elliott -who took extra good care of us- we had a small issue with the vehicle and he was prompt in getting us a rent More

by jnmoconnor5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Arlington Heights Ford responded

Thank you for sharing your experience with Arlington Heights Ford. We're pleased our team was able to provide valuable support during your vehicle purchase and service.

September 27, 2025

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Great service on my vehicle. They were polite,honest and I thought they really cared that I was satisfied. More

by linkej20
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Sep 28, 2025

Arlington Heights Ford responded

We appreciate your kind words and are pleased you had a great experience with our team at Arlington Heights Ford. If there's anything else we can assist with, just let us know.

September 04, 2025

Dealership Rating
Employee Rating

Good hard working service representatives that care fixing your vehicle the right way. They were respectful kind and hard working individuals. nice job More

by john
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Sep 09, 2025

Arlington Heights Ford responded

Thank you for recognizing our team’s dedication at Arlington Heights Ford. We're glad to know you had a positive experience with us.

August 27, 2025

Dealership Rating
Employee Rating

I have been using this service for at least 10 years. It had always been great! The people are very kind and accommodating! I love the concierge service so I don’t have to sit and wait for my car! More

by Lady
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 31, 2025

Arlington Heights Ford responded

We're glad you appreciate our concierge service. Our team looks forward to continuing to assist you with your needs. Thank you for being a loyal Arlington Heights Ford customer.

August 22, 2025

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Employee Rating

I have a recall on my car. I have tried a few times to get the recall service. But in stead they want to check to see if my car needs the recall service. A recall is a recal More

by lamb4him
Recommend Dealer
No
Aug 22, 2025

Arlington Heights Ford responded

Hi. Thank you for the rating and review. Please call or text me on my cell at your earliest convenience at (847)812-0038. I need to check your VIn # to see if Ford is requiring an “Inspection and verification” prior to replacing parts. I’m sorry for any inconvenience this may cause and I look forward to hearing from you. Thank you John Guido, Jr. General Manager/Partner Arlington Heights Ford

July 31, 2025

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Employee Rating

Absolutely the best experience, Seamless. The pick up & delivery guys are great. Lou was very helpful. More

by bejay01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Arlington Heights Ford responded

Thank you for your feedback. We're glad to hear that everything from pick up to delivery went well and that our team was helpful. Your review means a lot to us at Arlington Heights Ford.

Aug 02, 2025

Arlington Heights Ford responded

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July 01, 2025

Dealership Rating
Employee Rating

In and out timely. Less than an hour. Lou was very professional and easy to speak with!! Thank you More

by bcleary60067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Patronski

Jul 06, 2025

Arlington Heights Ford responded

Thank you for the review. We're glad to hear you had a timely experience with our team at Arlington Heights Ford.

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