Luis Novoa | Page 4

The BEST dealer ever! Always taking care of auto needs all my driving life since I was 17, (35 years) all my driving life since I was 17, (35 years) More

by DAWNANDERSEN1969 Verified Customer Verified Customer

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There was a lack of communication between the service personnel and the rust proof sales person. I was scheduled for the rust proof package and I received a call from the sales person that afternoon personnel and the rust proof sales person. I was scheduled for the rust proof package and I received a call from the sales person that afternoon after I had already dropped my truck off at 8:30 asking me when I wanted to bring the truck in. I was told the parts needed for the rust proof package hadn’t arrived yet even though I had prepaid for the service for that particular reason and I was told to bring my truck in on Monday 06 December.They were supposed to keep it at the shop for one day and due to the lack of communication it was kept for 2 days leaving me without my truck for one additional day that I hadn’t planned on. Once the job was completed I asked Louis to tell me more about the warranty to which he kept telling me to follow the instructions on a piece of paper. I felt he could’ve given me more information himself. More

by Svences Verified Customer Verified Customer

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Replaced my fuel pump per a recall & serviced my leased car quickly & efficiently. Couldn’t ask for more & I wouldn’t go anywhere else for my car. Oak Lawn Toyota is the BEST! car quickly & efficiently. Couldn’t ask for more & I wouldn’t go anywhere else for my car. Oak Lawn Toyota is the BEST! More

by dinojump1 Verified Customer Verified Customer

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Your dealership found the car I wanted in spite of a shortage and lack of available cars. shortage and lack of available cars. More

by Mullbauer Verified Customer Verified Customer

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It was a fast and good quality service. It's managed by very professional personnel. very professional personnel. More

by FELIPE.DELGADO Verified Customer Verified Customer

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I had a great experience I am a first time Toyota owner. Excellent service with sales and finance. I came in with my husband for buy back and bought a newly used car for my self instead. Excellent service with sales and finance. I came in with my husband for buy back and bought a newly used car for my self instead. More

by SHERRISPEAKS1 Verified Customer Verified Customer

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The visit nice.Especially my salesman ,Manny.He was a very calm man and not pushy like some salesman can be.He showed me what I wanted to see and was very cordial. very calm man and not pushy like some salesman can be.He showed me what I wanted to see and was very cordial. More

by Cathy Paulette Verified Customer Verified Customer

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I cannot say enough good things about Jack Makselan and the Oak Lawn Toyota team. Jack went above and beyond to help me find the perfect vehicle. I am a repeat customer because I always feel like I am bein the Oak Lawn Toyota team. Jack went above and beyond to help me find the perfect vehicle. I am a repeat customer because I always feel like I am being treated respectfully and all of my questions are answered promptly. Jack is knowledgeable and patient. Additionally, I appreciate how reliable my Toyota cars have always been. Having Jack as a salesperson made previous purchases and my current purchase seamless and a top notch experience. Thank you, Jack! More

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Absolutely loved my experience, very welcoming, I felt comfortable and respected. Thank you to Vito DiNella and Dominik Gibek for the best advice and brand new car! I do not regret going to Oak Lawn Locat comfortable and respected. Thank you to Vito DiNella and Dominik Gibek for the best advice and brand new car! I do not regret going to Oak Lawn Location, I highly recommend! More

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I brought my Camry back on 3/30/21 to have the illuminated door sills installed along with the remote engine start up, I dropped my car off between 0730-0745, I knew it would be an all day job but illuminated door sills installed along with the remote engine start up, I dropped my car off between 0730-0745, I knew it would be an all day job but I had someone to pick me up from the dealership. I called at 545 to check on my car and was told it would be about another 90 minutes. I called the service department back at 805 but everyone had left, no one bothered to call to let me know my car would need to be kept overnight, this created a real inconvenience for me since I had to scrabble to get a ride to work the next day. The next day 3/31/21 I called and asked for Louis he told me he would check the status of my car and call me back within 5 minutes, I called again 50 minutes later and Louis “said” he left me a message, my phone was with me the entire time and I had no messages from him, he said my keys would be with the cashier. When I arrived at the dealership I was handed my keys and no one offered to show me how to work the FOB for the remote engine start up, there was an instruction card attached to the remote. Needless to say I had some issues with the FOB and had to return to the dealership on 4/3/21 and while Louis did show me how to properly operate the FOB I feel this was a trip that could have been avoided had Louis or someone else taken the time to show me how to operate the FOB properly when I initially picked up the car. When I purchased the car in early March I was very pleased with my salesperson Vito, unfortunately returning the car for the after factory installs I was not happy with the customer service. The extra added attention that is given to a customer goes a long way!! More

by ronniescar Verified Customer Verified Customer

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