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Luis Novoa

Overview Reviews (44) Inventory (89)

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Luis Novoa

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Luis Novoa | Page 3

Customer Relations Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

Hours Monday: 11-8 Tuesday:11-8 Wednesday: 11-8 Thursday: 9-4 Friday: OFF Saturday: 8-5

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4.5

44 Reviews

Hours Monday: 11-8 Tuesday:11-8 Wednesday: 11-8 Thursday: 9-4 Friday: OFF Saturday: 8-5

Overview Reviews (44) Inventory (89)

Industry Experience

34 yrs

Languages Spoken

Spanish

4.5

44 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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44 Reviews of Luis Novoa

May 10, 2022

Dealership Rating

Employee Rating

My experience with this dealership was awesome and professional. Good job. Jon well done. Toyota oaklawn professional. Good job. Jon well done. Toyota oaklawn More

by Latrice

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Marty Maggio, Vincent Chen

Helpful 0

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May 10, 2022 -

Oak Lawn Toyota responded

Here at Oak Lawn Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Jon, and it was a pleasure having you at the dealership. We appreciate your review! John Carnivele, General Manager

February 13, 2022

Dealership Rating

Employee Rating

The BEST dealer ever! Always taking care of auto needs all my driving life since I was 17, (35 years) all my driving life since I was 17, (35 years) More

by DAWNANDERSEN1969

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee, Marty Maggio, Joseph Cassello , Laurie Haedtler

Helpful 0

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Feb 14, 2022 -

Oak Lawn Toyota responded

It's great to hear that we are always able to help with what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Dawn, for choosing Oak Lawn Toyota! John Carnivele, General Manager

December 09, 2021

Dealership Rating

Employee Rating

There was a lack of communication between the service personnel and the rust proof sales person. I was scheduled for the rust proof package and I received a call from the sales person that afternoon personnel and the rust proof sales person. I was scheduled for the rust proof package and I received a call from the sales person that afternoon after I had already dropped my truck off at 8:30 asking me when I wanted to bring the truck in. I was told the parts needed for the rust proof package hadn’t arrived yet even though I had prepaid for the service for that particular reason and I was told to bring my truck in on Monday 06 December.They were supposed to keep it at the shop for one day and due to the lack of communication it was kept for 2 days leaving me without my truck for one additional day that I hadn’t planned on. Once the job was completed I asked Louis to tell me more about the warranty to which he kept telling me to follow the instructions on a piece of paper. I felt he could’ve given me more information himself. More

by Svences

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Sal Gaeta

Helpful 0

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Dec 26, 2021 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

October 23, 2021

Dealership Rating

Employee Rating

Replaced my fuel pump per a recall & serviced my leased car quickly & efficiently. Couldn’t ask for more & I wouldn’t go anywhere else for my car. Oak Lawn Toyota is the BEST! car quickly & efficiently. Couldn’t ask for more & I wouldn’t go anywhere else for my car. Oak Lawn Toyota is the BEST! More

by dinojump1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Carnivele, Juan Vazquez, Frank Nash, Keith Stadler, Sal Gaeta, Joseph Cassello, Alex Ramos, Vickie Benson , Daniel Schnur

Helpful 0

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Oct 25, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

October 07, 2021

Dealership Rating

Employee Rating

Your dealership found the car I wanted in spite of a shortage and lack of available cars. shortage and lack of available cars. More

by Mullbauer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee, Jason Stoit

Helpful 0

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Oct 07, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

October 04, 2021

Dealership Rating

Employee Rating

It was a fast and good quality service. It's managed by very professional personnel. very professional personnel. More

by FELIPE.DELGADO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dominik Gibek, Diana Rodriguez, Juan Vazquez, Andres Rivera

Helpful 1

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Oct 04, 2021 -

Oak Lawn Toyota responded

Felipe, thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you next time! Juan Vazquez, Service Manager

July 25, 2021

Dealership Rating

Employee Rating

I had a great experience I am a first time Toyota owner. Excellent service with sales and finance. I came in with my husband for buy back and bought a newly used car for my self instead. Excellent service with sales and finance. I came in with my husband for buy back and bought a newly used car for my self instead. More

by SHERRISPEAKS1

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jason Stoit , Edwin Cotto

Helpful 0

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Jul 26, 2021 -

Oak Lawn Toyota responded

Sherri, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Oak Lawn Toyota! John Carnivele, General Manager

June 07, 2021

Dealership Rating

Employee Rating

The visit nice.Especially my salesman ,Manny.He was a very calm man and not pushy like some salesman can be.He showed me what I wanted to see and was very cordial. very calm man and not pushy like some salesman can be.He showed me what I wanted to see and was very cordial. More

by Cathy Paulette

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jason Stoit, Manny Thnaibat, Sal Gaeta

Helpful 0

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Jun 07, 2021 -

Oak Lawn Toyota responded

Cathy, Thank you so much for your excellent review! We are so glad that Manny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. John Carnivele, General Manager

June 02, 2021

Dealership Rating

Employee Rating

I cannot say enough good things about Jack Makselan and the Oak Lawn Toyota team. Jack went above and beyond to help me find the perfect vehicle. I am a repeat customer because I always feel like I am bein the Oak Lawn Toyota team. Jack went above and beyond to help me find the perfect vehicle. I am a repeat customer because I always feel like I am being treated respectfully and all of my questions are answered promptly. Jack is knowledgeable and patient. Additionally, I appreciate how reliable my Toyota cars have always been. Having Jack as a salesperson made previous purchases and my current purchase seamless and a top notch experience. Thank you, Jack! More

by KAREN.SIWAK

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jason Stoit , Jack Makselan

Helpful 0

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Jun 02, 2021 -

Oak Lawn Toyota responded

Karen, It's fantastic to hear that Jack provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Oak Lawn Toyota! John Carnivele, General Manager

June 01, 2021

Dealership Rating

Employee Rating

Absolutely loved my experience, very welcoming, I felt comfortable and respected. Thank you to Vito DiNella and Dominik Gibek for the best advice and brand new car! I do not regret going to Oak Lawn Locat comfortable and respected. Thank you to Vito DiNella and Dominik Gibek for the best advice and brand new car! I do not regret going to Oak Lawn Location, I highly recommend! More

by edelynncayas

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dominik Gibek, Erica Ortiz , Vito Dinella

Helpful 1

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Jun 01, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Carnivele, General Manager

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