Madison Guy

The team at Toyota of Cleveland did an amazing job of understanding our needs and walking beside us while we processed what could afford and what made sense. We left that day with a car that met the need understanding our needs and walking beside us while we processed what could afford and what made sense. We left that day with a car that met the need, a payment within our budget, and smile on our faces. No buyers remorse the next day! Tyler killed it and made our day the greatest!we even liked the finance manger Taylor. Who likes the finance manager?!? He walked us through our options, helped us decide what made sense and was just a normal human on the other side of that desk. When we buy our next Toyota it will be from Toyota of Cleveland , and yours should be too! More

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Have purchased 3 vehicles from this dealer since 2023. Stockton Coffee, Sales Mgr. & Austin Calfee, Sales, really work hard to satisfy my wife and myself. Thanks also to Madison.Guy & Crystal Thompson for Stockton Coffee, Sales Mgr. & Austin Calfee, Sales, really work hard to satisfy my wife and myself. Thanks also to Madison.Guy & Crystal Thompson for your assistance! Good trade in & price on the vehicles in the purchase! 👍 More

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Kenny Jones is the kind of salesman I like. He sold me my last car with zero run around and that’s why I gladly used him for my recent purchase. He met my wife and I at the door and recognized He sold me my last car with zero run around and that’s why I gladly used him for my recent purchase. He met my wife and I at the door and recognized me from a year ago. My wife showed him the car online she was interested in and coincidentally, it was parked right next to us. We went for a test drive with no “upsell” and decided we wanted it. Unfortunately the managers were out for the day so he loaned us the car overnight to finalize the deal the next morning. Next morning, all the paper work was ready and Justice Goodner made it painless and efficient to get the car out the door. All in all, I spent about 2 hours over the two visits at the dealership. More

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Mike was awesome. He is a laid back dude but he was really great to work with. He went above and beyond at every turn. Even when the deal was finalized he went out of He is a laid back dude but he was really great to work with. He went above and beyond at every turn. Even when the deal was finalized he went out of his way to help me out. 10 out of 10 would recommend! More

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Honestly the best experience a guy could have in buying their first vehicle. Every single person I talked to were extremely welcoming, patient and willing to do whatever it took to make the process enjoyab their first vehicle. Every single person I talked to were extremely welcoming, patient and willing to do whatever it took to make the process enjoyable and successful. In particular, I want to shoutout Mr. Josh Howard and Mr. Justice Goodner. Truly great guys that were with me every step of the way. Highly recommend coming here if you're even within a state away, they were awesome. Couldnt be happier with my purchase! More

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Kenny Jones and Crystal Thompson worked so hard to put us in a new vehicle with low payments and low terms. They were absolutely amazing! 10/10 recommend in a new vehicle with low payments and low terms. They were absolutely amazing! 10/10 recommend More

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I was greeted promptly, and the entire process was very smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to Dustin Shrader when I arrived, who helped me find the exact car I was looking for. He had an intricate knowledge of the inventory and even knew what was expected to arrive that day. Shane Defoor was helpful with finances, and Taylor Alton was excellent with all the paperwork. Overall the service was excellent! More

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I can’t say enough great things about the experience my wife and I had at Toyota of Cleveland. Kenny Jones, Madison Guy, Justice Goodner, and the rest of the dealer staff we encountered along the way were wife and I had at Toyota of Cleveland. Kenny Jones, Madison Guy, Justice Goodner, and the rest of the dealer staff we encountered along the way were friendly, professional, knowledgeable, and attentive. After 6 months of searching, we found the perfect vehicle and got top notch service the entire time we were at the dealership. I have no hesitation making my next Toyota purchase at Toyota of Cleveland! More

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Juan Carlos is the best, he’s so helpful and patient, he’s a pleasure to work with, super kind and sweet. he’s a pleasure to work with, super kind and sweet. More

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Phenomenal! You have to ask for Zane in sales! He is kind and patient & will not disappoint! Shane the Sales Mgr also went above and beyond to make us a deal. T You have to ask for Zane in sales! He is kind and patient & will not disappoint! Shane the Sales Mgr also went above and beyond to make us a deal. They made us feel welcomed and conformed to our needs. Zero pressure to buy. TOYOTA OF CLEVELAND KNOCKED IT OUT OF THE PARK! I'm certain they will for you too 🧡 More

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